Search found 876 matches
- Wed May 25, 2016 10:58 am
- Forum: AbleCommerce GOLD
- Topic: Custom 404 Pages
- Replies: 11
- Views: 18041
Re: Custom 404 Pages
Given that we do not have the custom file, I guess that we need to create one or find another option.
- Wed May 25, 2016 5:06 am
- Forum: AbleCommerce GOLD
- Topic: Custom 404 Pages
- Replies: 11
- Views: 18041
Re: Custom 404 Pages
I finally got around to implementing this fix, but cannot find the error.aspx.cs file. Can you please let me know which folder it is in, as even a search does not pull it up.
Rick
Rick
- Thu Mar 31, 2016 3:26 am
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
Re: AC suddenly sending template e-mail to customer
No, we have not seen any errors in the error log.
- Wed Mar 30, 2016 4:48 am
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
Re: AC suddenly sending template e-mail to customer
There were at least three customers that received the e-mail, and they received it every six hours. None of the customers had ever purchased a gift certificate, and the e-mail that they received did not list an order number, gift certificate serial number, or name. It was just the basic template tha...
- Wed Mar 30, 2016 3:57 am
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
Re: AC suddenly sending template e-mail to customer
Gold R9
Version 7.0.88.7345
Version 7.0.88.7345
- Fri Mar 25, 2016 7:09 am
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
Re: AC suddenly sending template e-mail to customer
I realize that the system definitely should not have been sending the e-mails, but it was, and on a 6-hour basis. The e-mails were sent to customers who had never purchased a gift certificate, and when I created a new e-mail address in our e-mail server, and replaced the old e-mail address in AC wit...
- Fri Mar 25, 2016 4:06 am
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
Re: AC suddenly sending template e-mail to customer
I may be able to pull the information from the file that you mentioned, but it appears to have stopped now that I deleted the template and replaced it with a new version. What is so odd is that this came out of nowhere. We have not made changes to any files in a while. If we had, then I would be abl...
- Thu Mar 24, 2016 10:32 am
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
Re: AC suddenly sending template e-mail to customer
Unfortunately, removing the trigger did not help. We received a copy at 1:40pm. The other customer that had told us they were receiving it received one at 2:40pm (but they are an hour ahead of us), and another customer e-mailed to say that they are receiving it, as well. They have received it 21 tim...
- Thu Mar 24, 2016 8:04 am
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
Re: AC suddenly sending template e-mail to customer
Another customer has reported receiving the same template e-mail several times. They forwarded a copy, and the time that it was sent was 3:40pm yesterday (again with the XX:40).
I am waiting to hear if they have received a copy since we turned off the trigger...
I am waiting to hear if they have received a copy since we turned off the trigger...
- Thu Mar 24, 2016 6:29 am
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
- Thu Mar 24, 2016 6:05 am
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
Re: AC suddenly sending template e-mail to customer
The template sent four more times between last night and this morning. I had changed the e-mail address on the customer's account to one of my e-mail addresses so that if the e-mail was sent to the account again, that it would likely go to 'my' e-mail address. It appears that worked, and that it is ...
- Wed Mar 23, 2016 1:23 pm
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
Re: AC suddenly sending template e-mail to customer
I agree- I do not know why AC would do this. The reason that I feel it must be AC is that I created a new e-mail address, and then set AC up to use this e-mail address by default. The e-mail address is not used for anything else. When the customer received the next 'Gift Certificate Validated' e-mai...
- Wed Mar 23, 2016 12:55 pm
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
Re: AC suddenly sending template e-mail to customer
Hi Katie,
To: customer,warehouse@brewhaus.com
From: merchant
BCC: empty
Triggers: Pending gift certificate validated
I checked, and there has not been a gift certificate created since 12/28/2015.
Thanks for your help!
Rick
To: customer,warehouse@brewhaus.com
From: merchant
BCC: empty
Triggers: Pending gift certificate validated
I checked, and there has not been a gift certificate created since 12/28/2015.
Thanks for your help!
Rick
- Wed Mar 23, 2016 11:29 am
- Forum: AbleCommerce GOLD
- Topic: AC suddenly sending template e-mail to customer
- Replies: 19
- Views: 17655
AC suddenly sending template e-mail to customer
A customer contacted me today to tell me that, beginning yesterday, they have suddenly been receiving the Gift Certificate Validated e-mail. None of the information is filled out (ie. no customer name, no serial number). We have made no updates to our server or AC, and only one customer has reported...
- Wed Feb 10, 2016 1:43 pm
- Forum: AbleCommerce GOLD
- Topic: USPS changes for 1/17/16
- Replies: 19
- Views: 17111
Re: USPS changes for 1/17/16
Thank you, Katie. I still had to mess with the code to match the existing format, but it did the trick.
- Wed Feb 10, 2016 12:57 pm
- Forum: AbleCommerce GOLD
- Topic: USPS changes for 1/17/16
- Replies: 19
- Views: 17111
Re: USPS changes for 1/17/16
Hi Katie. I tried making the change that you listed above with no luck. I am running R8. Below is ou ~\app_data\uspsmethods.csv file. The structure seems to be a little bit different, so I tried a direct paste of the code above as well as changing 'Standard Post' to 'Retail Ground'. Neither worked. ...
- Thu Dec 31, 2015 9:14 am
- Forum: AbleCommerce GOLD
- Topic: Need help moving users to different group
- Replies: 1
- Views: 2873
Re: Need help moving users to different group
I think that I may have found a solution. Any feedback would be appreciated. Remove duplicates (ie. remove users in more than one group so that each customer appears only once in the UserGroups table): WITH CTE AS( SELECT [UserID], [GroupID], RN = ROW_NUMBER()OVER(PARTITION BY UserID ORDER BY UserID...
- Thu Dec 31, 2015 7:32 am
- Forum: AbleCommerce GOLD
- Topic: Need help moving users to different group
- Replies: 1
- Views: 2873
Need help moving users to different group
In order to more easily accommodate some custom work we need to migrate users from Group A into Group B. This goes way back to when we were on AC7 and had to put customers into a specific group at the checkout in order to apply volume discounts on certain products. In Gold customers are automaticall...
- Thu Dec 17, 2015 6:47 am
- Forum: AbleCommerce GOLD
- Topic: Displaying an empty Mini Basket
- Replies: 6
- Views: 7460
Re: Displaying an empty Mini Basket
That did the trick- thank you!
- Wed Dec 16, 2015 7:28 am
- Forum: AbleCommerce GOLD
- Topic: Displaying an empty Mini Basket
- Replies: 6
- Views: 7460
Re: Displaying an empty Mini Basket
That resolved the issue of displaying the alternate control, but I found that both the revised code and new code have a different issue- the mini basket does not update until you refresh the page. Under the default code, when you add an item to the cart it immediately shows up in the mini basket. Wi...
- Wed Dec 16, 2015 5:57 am
- Forum: AbleCommerce GOLD
- Topic: Displaying an empty Mini Basket
- Replies: 6
- Views: 7460
Re: Displaying an empty Mini Basket
This does get the mini basket to show up and display "Empty", however, it also displays the alternate control. Is there a way to display the mini basket and 'Empty' without the alternate control?
- Tue Dec 15, 2015 10:38 am
- Forum: AbleCommerce GOLD
- Topic: Displaying an empty Mini Basket
- Replies: 6
- Views: 7460
Displaying an empty Mini Basket
We are changing up our layout and have the Mini Basket in the right sidebar, but when it is empty it does not display at all. It would be best to have the mini basket display, but simply show "Empty". Can anyone help with this?
- Wed Nov 18, 2015 10:40 am
- Forum: AbleCommerce GOLD
- Topic: Multi-level dropdown menu
- Replies: 0
- Views: 4196
Multi-level dropdown menu
After about seven hours of fighting with the dropdown list to no avail I think that it is time to ask for some help. Getting a single-level dropdown was no problem, but we have not managed to add a second level to any items with any degree of success. I have attached our header file in the hopes tha...
- Sat Nov 07, 2015 8:15 am
- Forum: AbleCommerce GOLD
- Topic: USPS down again- how to avoid server error
- Replies: 1
- Views: 2252
USPS down again- how to avoid server error
A customer alerted me this morning to a problem checking out. I quickly found that the issue is with the USPS server again, and then the website times out and throws a 'server error' message to the customer. Not only does this look bad, but it also stops a customer from being able to check out on th...
- Thu Oct 29, 2015 7:58 am
- Forum: AbleCommerce GOLD
- Topic: Google Shopping Feed: Availability Line in Source Code
- Replies: 23
- Views: 84863
Re: Google Shopping Feed: Availability Line in Source Code
Thank you, Naveed. I will make the changes and have Mary check it all.
Rick
Rick