AbleCommerce Shopping Cart Software

Given that we do not have the custom file, I guess that we need to create one or find another option.

I finally got around to implementing this fix, but cannot find the error.aspx.cs file. Can you please let me know which folder it is in, as even a search does not pull it up.

Rick

No, we have not seen any errors in the error log.

There were at least three customers that received the e-mail, and they received it every six hours. None of the customers had ever purchased a gift certificate, and the e-mail that they received did not list an order number, gift certificate serial number, or name. It was just the basic template tha...

Gold R9
Version 7.0.88.7345

I realize that the system definitely should not have been sending the e-mails, but it was, and on a 6-hour basis. The e-mails were sent to customers who had never purchased a gift certificate, and when I created a new e-mail address in our e-mail server, and replaced the old e-mail address in AC wit...

I may be able to pull the information from the file that you mentioned, but it appears to have stopped now that I deleted the template and replaced it with a new version. What is so odd is that this came out of nowhere. We have not made changes to any files in a while. If we had, then I would be abl...

Unfortunately, removing the trigger did not help. We received a copy at 1:40pm. The other customer that had told us they were receiving it received one at 2:40pm (but they are an hour ahead of us), and another customer e-mailed to say that they are receiving it, as well. They have received it 21 tim...

Another customer has reported receiving the same template e-mail several times. They forwarded a copy, and the time that it was sent was 3:40pm yesterday (again with the XX:40).

I am waiting to hear if they have received a copy since we turned off the trigger...

Yay me!

The template sent four more times between last night and this morning. I had changed the e-mail address on the customer's account to one of my e-mail addresses so that if the e-mail was sent to the account again, that it would likely go to 'my' e-mail address. It appears that worked, and that it is ...

I agree- I do not know why AC would do this. The reason that I feel it must be AC is that I created a new e-mail address, and then set AC up to use this e-mail address by default. The e-mail address is not used for anything else. When the customer received the next 'Gift Certificate Validated' e-mai...

Hi Katie,

To: customer,warehouse@brewhaus.com
From: merchant
BCC: empty

Triggers: Pending gift certificate validated

I checked, and there has not been a gift certificate created since 12/28/2015.

Thanks for your help!

Rick

A customer contacted me today to tell me that, beginning yesterday, they have suddenly been receiving the Gift Certificate Validated e-mail. None of the information is filled out (ie. no customer name, no serial number). We have made no updates to our server or AC, and only one customer has reported...

Thank you, Katie. I still had to mess with the code to match the existing format, but it did the trick.

Hi Katie. I tried making the change that you listed above with no luck. I am running R8. Below is ou ~\app_data\uspsmethods.csv file. The structure seems to be a little bit different, so I tried a direct paste of the code above as well as changing 'Standard Post' to 'Retail Ground'. Neither worked. ...

I think that I may have found a solution. Any feedback would be appreciated. Remove duplicates (ie. remove users in more than one group so that each customer appears only once in the UserGroups table): WITH CTE AS( SELECT [UserID], [GroupID], RN = ROW_NUMBER()OVER(PARTITION BY UserID ORDER BY UserID...

In order to more easily accommodate some custom work we need to migrate users from Group A into Group B. This goes way back to when we were on AC7 and had to put customers into a specific group at the checkout in order to apply volume discounts on certain products. In Gold customers are automaticall...

That did the trick- thank you!

That resolved the issue of displaying the alternate control, but I found that both the revised code and new code have a different issue- the mini basket does not update until you refresh the page. Under the default code, when you add an item to the cart it immediately shows up in the mini basket. Wi...

This does get the mini basket to show up and display "Empty", however, it also displays the alternate control. Is there a way to display the mini basket and 'Empty' without the alternate control?

We are changing up our layout and have the Mini Basket in the right sidebar, but when it is empty it does not display at all. It would be best to have the mini basket display, but simply show "Empty". Can anyone help with this?

After about seven hours of fighting with the dropdown list to no avail I think that it is time to ask for some help. Getting a single-level dropdown was no problem, but we have not managed to add a second level to any items with any degree of success. I have attached our header file in the hopes tha...

A customer alerted me this morning to a problem checking out. I quickly found that the issue is with the USPS server again, and then the website times out and throws a 'server error' message to the customer. Not only does this look bad, but it also stops a customer from being able to check out on th...

Thank you, Naveed. I will make the changes and have Mary check it all.

Rick