AbleCommerce Shopping Cart Software

Nope. They say that they will try to erase the database and restore it again for us, but they need to know the settings that need to be made. When they restored it last time, the primary keys, constraints, and identity column settings were not retained even though they should have been included in t...

Is there a possibility that there can be a DB checker/repair tool? One that could check to make sure all keys, constraints, identity, etc are correct? I ran into a similar problem when I moved my DB recently and some tool to help correct or at least identify issues like this would be nice. I second...

Drat. I just deleted all the files and re-uploaded them all again. This time I am getting a straight-up 404 error when browsing to install/default.aspx. I uploaded an image file to the same folder to test and am able to view it just fine so can only assume it is a problem reading the default.aspx fi...

Yes, I agree. Our old host only kept our site up and had it accessible by its IP address through the end of that month and then terminated it. We asked if they could help us move the database to a new cheaper host but they want us to commit to a 5 hour development block which will cost us around $75...

Unfortunately we are not able to access the database to be able to change those settings. We were told we have to install Microsoft Server Manager on our local machine, which we did, and continue to get a pre-handshake time out error and our server host company is not willing to help us figure out t...

I contacted our host company and they modified some files for us. However, we are now receiving a different error message which I will paste here. Cannot insert the value NULL into column 'UserId', table 'SQL2012_930800_hairbow.dbo.ac_Users'; column does not allow nulls. INSERT fails. The statement ...

You know what, when I was entering the information on the installation page, I used a different password for the admin than what was the final password we had set-up when we shut down the site. Could the different admin passwords be causing the problem? If so, how do I fix it?

We moved our live site to a new shopping cart platform and are trying to move our old AC site to a new host and database with a new URL so that our previous customers can access their order history. We created a fresh install of the same AC version on the server and everything seemed to be working f...

If they both work, would this cause duplicate content issues? Do we need to use the 301's to get the Pxxx and Cxxx out of the indexes?

I checked the Able Help section on their site and did not see the new SEO options listed in the help section yet. We do not like the extra numbers automatically assigned to the end of every product and category page and want to specify new URLs for all products and categories without the extra numbe...

Being able to import Amazon and Ebay orders is HUGE for us regarding our inventory control. Is AC planning on these integrations?? It looks like you were at least considering it (a LONG time ago!) If not, we are looking for a good outside solution.

Yes, it does look like Joe's issue may be along a different thread. I believe that what is mainly being discussed here is that a customer checks-out, is directed to PayPal's web-site, makes the payment, the payment clears, and they think everything is good, but it is not being transmitted back to AC...

I'm relieved to see this is being looked into! Just as helpful information, it does not appear to be random for us. Most of them are on international orders but there are some that are domestic. The last issue we had, she has ordered from us a large number of times and never had a problem. However, ...

Glad I found this post and our issue appears to be more universal than I thought. As others above, ALMOST all of our PayPal payments come through just fine and all statuses update correctly, the shipment proceeds, and customers are happy. HOWEVER, we have started having around one payment a week tha...

Is this something that I can fix or does it have to be changed on the actual database by our server host?

Is it possible to have the code modified so it can function???

I have not received any response on this.

Anybody with any ideas??

We had a developer get this fixed for us. He actually changed some code in the analytics widget itself instead of adding PayPal specific code somewhere. He added the myorder.aspx page to the logic as that is where the PayPal orders eventually land. It appears to have worked like a charm. This is how...

We set up a number of kits where customers can purchase a large variety of items at once. Some of them include 32 color options and the others are 84 color options. The kits with 32 items are working fine. The kits with 84 options are not working. When you go to add it to the cart, it just "processe...

Hi Judy, Do you happen to know how he has PayPal integrated into his site? Is it the standard option or the Website Payment Pro? AbleCommerce is saying that the issue is because our customers are leaving our site and then coming back which is why it is not registering. However, their only option to ...

Thanks SO much!!! I assume there are a number of items like that?? The kitting edit option is still not working so they probably each have to be fixed individually. Do we need to put in a help ticket/work order to have all the various items like that fixed? Maybe there aren't actually very many and ...

Is that something where we manually enter a bunch of code throughout various places directly on the receipt page? If so, that raises another issue where the PayPal landing receipt page is actually the myorder.ascx page (or something like that) instead of the receipt.aspx page. So, anytime a customer...

We had our site upgraded for us to 7.0.7 a while back. We have noticed some errors, but have ignored them until now. However, I just tried to create a new site map after loading a bunch of new product and received yet another error message. When clicking the button to create the site-map, I get this...

We are desperately trying to get Google Analytics functioning on our site! The credit card sales and data are showing perfectly, but we are having no success with PayPal. Surely there are AbleCommerce users who use PayPal and also integrate with Google Analytics! We have seen other posts regarding t...

Somebody else on our team configured the analytics, but I believe that you set a certain page as your "goal" and when that page is hit, it marks the sale and collects the data from that page. We have it set to the receipt.aspx page which is where it lands after a credit card sale. However, it does n...