AbleCommerce Shopping Cart Software

Thanks to Katie for helping with this issue. Come to find out it was a user group and payment method issue. Since the upgrade gave all the unassigned users the default group status I thought great, I can now only allow Amex to be used on that default group(a group with no discounts offered). I didnt...

After hours of testing and doing things such as moving the sight with fresh install to a different data center, the server has most likely been ruled out. What Randy did discover is that the issue is not happening with every user group. So I did a test today with a user by changing his group. We do ...

James, we do have a sales tax in our state and an exempted group as we sell to resellers as well as government agency's. So only 1 simple tax that's exempt for those outside KY or those in the exempted group. I did buy some support today. Will see how that goes. I may be looking for an established d...

Not sure if you tried to do a payment after the order was entered. If we do a defer payment (which takes like 30-60 seconds to switch to the option then another 20-30 after clicking the defer payment button) then enter the payment after the order is created, there is no delay on payment. Same goes f...

Nope, In fact I have 2 servers, 1 for live and one for development. We poured the resources to it. Oh 31. A majority is brackets for different value postal packages. BUT I can change the shipment and recalculate and it is almost instantaneous. Same with payment. Say i ad a payemnt after the order ha...

CreateOrder3.aspx? to CreateOrder4.aspx? to actually putting shipping selection into the cart- takes 20-40 seconds then Payment processing takes same amount of time. Then if you click defer payment selection it again takes forever as well as when you actual click the defer payment button. Once the o...

Thats what I do. The page closes but the tracking number is not saved. Now i can change anything else and that field is saved. The problem is when I try to put a tracking number in. That does not get saved. If i try to edit an existing tracking number it works. The problem is when there is no tracki...

AbleCommerce GoldR6 (build 6169)

It was allowed before we upgraded to Gold. Dont know why it would be disallowed since the option is there to edit. It allows you to click edit, pick a method, insert the tracking number but it does not take.

We have found that we are not able to edit shipment and ad a tracking number after the order is complete. We can put a tracking number in while processing but not after.

Katie, it was me who requested that, many times, for years. So glad it is coming. Time frame? Yes the same options are available to the customer side. I tend to suspect its not the shipping quotes since it happens in 3 places, the shipping quote is delayed little compared to the last 2 delays. I jus...

I just checked, we are indeed using GOLD R6 build 6169. We have USPS and UPS shipping services. My developer thinks that it is requests being sent to the shipping services... but aren't those requests being made no matter whether we on the admin side or client side? We see no delay on client's side....

This has been happening since the upgrade in December. Just checking to see if anybody else has this issue or if there is a fix for it. When entering an order and the next button to go to shipping options we get a 15-30 second delay. Once shipping option is selected we get another 20-30 second delay...

Yes they can change in the address book but it does not change the address in the order that is having the payment declined. I tried it to make sure. In 7 it prompted the customer to change the billing address, in that specific order, they did and tried payment again. 90% of these issues were handle...

Just found out from a customer that they cant edit their billing address when a payment was declined do to a address mismatch. So i logged in as them and sure enough there is no ability for them to edit the billing address. Was this intentional, a setting that didn't transfer on upgrade or something...

Katie, I did go and fix the coding on the templates. Now that the upgrade instructions say not to use previous templates are there new ones that we need to use?

Yes, we have a hot patch for the destock on payment authorized/order placed here:
http://help.ablecommerce.com/index.htm# ... s_gold.htm

Thanks to Katie for sending me the link to the patch that fixes this bug. Would have saved me lots of time trying different settings if somebody here would have done that first thing. I know, I should have dug around and found it myself. So I assume if I don't get a response with a known fix its pro...

Ok. Hard to recreate when the triggers just dont work (email and inventory (de)stocking). Thought maybe you all would know why that is and that it was something I needed to know to change like the shipping methods and the email templates. Not sure why there are not new email templates for the new ve...

You may be sorry you all added that feedback button. I see myself burning that up! already have lol

Thank you.

Mazhar, do you all have new templates for gold? I tried installing that in place and it didnt work. Figure there may be more than just this different.

AbleCommerce GoldR6 (build 6169)

That worked. Do you all have a guide that talks about all the things we need to fix? I found today gift certs were not working. Telling customer the amount was out of range. The old version did not have a range so it gave the error.

So you dont just set up priority mail and expect usps to return a quote. You have to set up each one and it tries each and returns a quote for the applicable service?