AbleCommerce Shopping Cart Software

Bringing an old thread back to life. Probably best to start a new thread, but since we're already here ... We encountered this error yesterday. (AC 7.0.7) We also noticed it caused OrderID and OrderNumber to get out of synch within the ac_Payments table. For those that have encountered this error, ...

Nobody else posted, so I guess I'll toss it up there. Apparently there was a DNS hack that affected UPS. A few related stories: Sites of UPS, Acer, others redirected in DNS attack DNS hack hits 200 major websites: Vodafone, UPS, Acer, Microsoft sites affected DNS hack hits popular websites: Daily Te...

FYI for anyone else using Paymentech and experiencing this issue. The dev team supplied me with an update that addresses the issue. I would imagine that a public patch will be released after further testing has been done.

So this is an error thrown due to something in your web.config? The only instance where I've encountered something like this, on a previously functioning site where nothing about AbleCommerce was modified, was when the version of .Net implemented on the system changed. In my case I'm not sure if it ...

We occasionally receive orders from customers outside the U.S. So far we have been unable to process the credit card information for these customers. For example, when we process an order from a resident of Germany we receive the following error: Request does not adhere to the DTD. Please correct an...

The update to 7.0.6 addressed my issue. I believe bug 8976 was related to the problem I was encountering. Would it make sense for you to update bug 8910 so that it indicates the issue is related to bug 8976?

Sorry to resurrect this old post, but I'm still encountering this problem. I think the point of failure in AbleCommerce is after the credit card authorization failure. We only seem to be experiencing this problem on orders where the payment gateway rejects an order. I wonder if the gateway setting h...

I wanted this feature as well. After looking around for a while I decided to create a page to handle this. It wasn't terribly difficult. I used the member version of the order status page and removed identifying information (since the URL has to be publicly, anonymously accessible) plus a few other ...

Thanks for the link. I'll keep that information in my back pocket for future reference. Turns out things were pretty easy for us since we're using PCI-certified software (AC) and not storing CC information ourselves. The specter of the certification process turned out to be worse than the actuality.

I was attempting to download the AC 7.0.4 SR1 patch and was unable to do so. The link on the hot patches page for 7.0.4 appears to be incorrect (or perhaps the file was removed?). Currently the hot patches page points to the following URL: ftp://ftp.ablecommerce.com/patches/AC704_SP1_13936.zip. Look...

One other thing that may be pertinent. The order number and order ID were out of sync. Usually not a big deal, but due to an issue with which info is passed between AbleCommerce and Paymentech I updated the order number so that it matched the order ID. It was after this that the error occurred. We h...

Two weeks ago we had a CC payment that failed. The return code from our processor (Paymentech) was "Do Not Honor (05)" with a CVV of "No Match." We currently process all orders on the admin side. The staff member entering the order did not realize the card was rejected and fulfilled the order, chang...

mazhar wrote:About second issue, if this is the case and processor is sending orderid in my personal opinion order number makes more sense then order id for providers. Anyhow I suggest you to report a bug on our CRM with details.

Will do!

1) What would cause the order ID to suddenly change? We are a low-volume store and currently are using AC only administratively (i.e. the store hasn't been released publicly). Our order numbers/ids got out of sync for no apparent reason, going ...68/68, 69/69, 74/674, 75/675... If jump is in order ...

First off let me say that I'm aware of the differences between order number and order id (the forum is a great resource). With that in mind I have two questions: 1) What would cause the order ID to suddenly change? We are a low-volume store and currently are using AC only administratively (i.e. the ...

0 = Public //Product is visible people can access it 1 = Hidden //Product is hidden but still if anyone have a direct link he/she can access it 2 = Private //Product is hidden and no one can access it even via direct URL. If an item is marked "Private" can it still be ordered from the administrativ...

One other issue I've run into is regarding address verification. Most of the time I am not seeing anything in the payment summary AVS response except for "Unavailable." The times where something is shown it doesn't match the result indicated in the virtual terminal. Right now I'm planning to move ah...

I'm going through the certification process and the first bit of feedback I've gotten is this: The AVSphoneNum should not contain hyphens ' ‑ ' or parenthesis '( and )'. Can AC be set up to strip characters from the phone number that aren't accepted by the gateway? Ideally this would happen when AC ...

I'm fairly new to AbleCommerce. We've been testing for the last year, waiting for the release of 7.0.4 and support for Paymentech (thank you for that). We're about to go through the certification process with Paymentech and I wanted to know if anyone had any advice/guidance on the process. I have re...