Search found 33 matches

by jonw2m
Tue May 03, 2016 11:05 am
Forum: AbleCommerce GOLD
Topic: ShipStation Tracking Numbers for Pickup
Replies: 8
Views: 9513

Re: ShipStation Tracking Numbers for Pickup

Like you, I can not see the order after I added the tracking number and marked as shipped and I don't know if we have a way of finding out where that value has been saved.
I will send our client your suggestion.

Thank you,
by jonw2m
Tue May 03, 2016 9:32 am
Forum: AbleCommerce GOLD
Topic: ShipStation Tracking Numbers for Pickup
Replies: 8
Views: 9513

Re: ShipStation Tracking Numbers for Pickup

In ShipStation click on "Orders" tab, and select any order. Then "Other Actions" -> "Mark As Shipped". Screenshot attached.
Thank you,
by jonw2m
Tue May 03, 2016 8:49 am
Forum: AbleCommerce GOLD
Topic: ShipStation Tracking Numbers for Pickup
Replies: 8
Views: 9513

Re: ShipStation Tracking Numbers for Pickup

I'm sorry I was not clear. The problem is not with ShipStation, but with how Able is importing the tracking numbers from ShipStation. Entering this text (Or something similar that doesn't resemble a traditional tracking number format): " Pickup the Next Business Day after 3pm at Company Name in city...
by jonw2m
Tue May 03, 2016 7:46 am
Forum: AbleCommerce GOLD
Topic: ShipStation Tracking Numbers for Pickup
Replies: 8
Views: 9513

Re: ShipStation Tracking Numbers for Pickup

Hi Katie,

We're using R11. Our client wants the tracking number to be something like this: "Pickup the Next Business Day after 3pm at Company Name in city/state"

Does the tracking number has to be in a standard format or anything can be entered into the tracking number textbox?

Thank you,
by jonw2m
Tue May 03, 2016 4:13 am
Forum: AbleCommerce GOLD
Topic: ShipStation Tracking Numbers for Pickup
Replies: 8
Views: 9513

ShipStation Tracking Numbers for Pickup

Hello, We have a client with a good amount of pick-up orders. In shipStation when marking a pickup order as "shipped" he's adding in the tracking number field "Pickup at store + date", but the tracking number is never imported into Able, regardless of which ship method is picked from the dropdown. I...
by jonw2m
Fri Feb 19, 2016 4:36 am
Forum: AbleCommerce GOLD
Topic: Search crashing when user is not logged
Replies: 15
Views: 9761

Re: Search crashing when user is not logged

This site is on a dedicated webserver but a shared sql server. IIS logging is on - we do that for all our clients for traffic report.
Thank you,
by jonw2m
Tue Feb 16, 2016 9:17 am
Forum: AbleCommerce GOLD
Topic: Search crashing when user is not logged
Replies: 15
Views: 9761

Re: Search crashing when user is not logged

Hi Katie,

There are 187544 anonymous users, oldest one is three days.
Total non anonymous users is 3933.

Thank you for your help,
by jonw2m
Tue Feb 16, 2016 7:14 am
Forum: AbleCommerce GOLD
Topic: Search crashing when user is not logged
Replies: 15
Views: 9761

Re: Search crashing when user is not logged

Thank you Katie,

The patch is applied to this site, but as far as I can see is fixing a different issue - special characters in the search keywords. This post is about keywords without any special characters, just generic searches as "tires".

Thank you,
by jonw2m
Tue Feb 16, 2016 6:32 am
Forum: AbleCommerce GOLD
Topic: Search crashing when user is not logged
Replies: 15
Views: 9761

Re: Search crashing when user is not logged

I can't download the patches anymore (asking for credentials). Can you please post them here or make them available in a place where can be downloaded without credentials?
Thank you,
by jonw2m
Tue Feb 16, 2016 4:28 am
Forum: AbleCommerce GOLD
Topic: Search crashing when user is not logged
Replies: 15
Views: 9761

Re: Search crashing when user is not logged

There are no products marked as "EnableGroups = True" in this database.
by jonw2m
Fri Feb 05, 2016 10:04 am
Forum: AbleCommerce GOLD
Topic: Search crashing when user is not logged
Replies: 15
Views: 9761

Re: Search crashing when user is not logged

Same keyword returns results in few seconds and no errors.

Thank you,
by jonw2m
Fri Feb 05, 2016 5:56 am
Forum: AbleCommerce GOLD
Topic: Search crashing when user is not logged
Replies: 15
Views: 9761

Search crashing when user is not logged

We have a client on Able Gold R9 / FTS search. When searching for a generic keyword, if the user is not logged, it crashes. If user is logged, the search returns just under 10 000 records. It works fine if the search returns less records (around 4000) or if the search is for a specific product. Belo...
by jonw2m
Tue Aug 25, 2015 8:33 am
Forum: AbleCommerce GOLD
Topic: Search errors
Replies: 11
Views: 6295

Re: Search errors

Thank you, Katie.
by jonw2m
Tue Aug 25, 2015 5:21 am
Forum: AbleCommerce GOLD
Topic: Search errors
Replies: 11
Views: 6295

Re: Search errors

Apart from the errors when special characters are in the search keyword, we noticed the site is crashing if an user is not logged. Search keyword is very generic without special characters. If user is logged, same search returns results in 5 seconds. Any ideas?

Thank you,
by jonw2m
Thu Aug 06, 2015 5:19 am
Forum: AbleCommerce GOLD
Topic: Search errors
Replies: 11
Views: 6295

Re: Search errors

Hi Mazhar, Thank you for your quick answer. Unfortunately for our client limiting the search is not an option. They want the customer to be able to search in description, summary, etc. The errors I posted first shows searches with "-" but there are errors for searches without punctuation: An error h...
by jonw2m
Tue Aug 04, 2015 7:15 am
Forum: AbleCommerce GOLD
Topic: Search errors
Replies: 11
Views: 6295

Search errors

We're seeing a lot of errors on the search page (both desktop and mobile), also some on Admin for an R9 using FTS search (it crashes more often with Lucene or SQL). Trying to replicate the error sometimes works, but sometimes doesn't and we get results without any errors. There are only 18000 produc...
by jonw2m
Mon Sep 15, 2014 9:03 am
Forum: AbleCommerce GOLD
Topic: USPS Tracking number link outdated.
Replies: 4
Views: 5473

Re: USPS Tracking number link outdated.

I tried on a Gold R7 and it works as expected.

Thank you,
by jonw2m
Mon Jun 23, 2014 1:16 pm
Forum: AbleCommerce GOLD
Topic: R7 search paging bug
Replies: 9
Views: 6342

Re: R7 search paging bug

Great.

Thank you Nadeem.
by jonw2m
Fri Jun 20, 2014 5:11 am
Forum: AbleCommerce GOLD
Topic: R7 search paging bug
Replies: 9
Views: 6342

Re: R7 search paging bug

Hi Nadeem, This was happening on a dev site, but not local. We were also able to replicate on other R7 sites both live and local. Your last suggestion resolved the duplicate pages. Now I noticed a new odd behavior: While browsing through a search result, if we're - let's say on page 3 and search for...
by jonw2m
Wed Jun 18, 2014 6:04 am
Forum: AbleCommerce GOLD
Topic: R7 search paging bug
Replies: 9
Views: 6342

Re: R7 search paging bug

I tried the suggested patch on a R7 and there's nothing between the page numbers (see image)
Image
by jonw2m
Wed Jan 15, 2014 6:37 am
Forum: AbleCommerce GOLD
Topic: Gold R6 Similar Product Load time out
Replies: 3
Views: 2884

Re: Gold R6 Similar Product Load time out

There are only 2700 products in ac_Products table.

Thank you,
by jonw2m
Tue Jan 14, 2014 3:17 pm
Forum: AbleCommerce GOLD
Topic: Gold R6 Similar Product Load time out
Replies: 3
Views: 2884

Gold R6 Similar Product Load time out

GoldR6 (build 6169) - when accessing the "Similar Products" page in Admin it take a very long time to load and sometimes is timing out. There is no specifics on the error log when is timing out. The ac_RelatedProducts table has less than 200 entries and the files have no customizations. I see an err...
by jonw2m
Mon Jul 22, 2013 7:31 am
Forum: AbleCommerce GOLD
Topic: Error when running Sales by Product report
Replies: 5
Views: 3758

Error when running Sales by Product report

There are no status Id's on any orders that does not exist on order status page. Any suggestions will help. Thank you, An error has occured at https://www.xxxx.xx/Admin/Reports/SalesByProduct.aspx Exception: Exception of type 'System.Web.HttpUnhandledException' was thrown. Stack Trace: at System.Web...
by jonw2m
Mon Apr 29, 2013 11:55 am
Forum: AbleCommerce GOLD
Topic: Product Sort on Desktop vs Mobile
Replies: 12
Views: 6451

Product Sort on Desktop vs Mobile

Products are displayed in a different order in desktop vs mobile site - only for "Feature sorting". By price/name it shows OK high to low or low to high. Is there a way of making them consistent?

Thank you
by jonw2m
Thu Feb 14, 2013 10:43 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Behaviors when "Enter" is pressed
Replies: 8
Views: 7842

Re: Behaviors when "Enter" is pressed

I did a custom page and I tried PageHelper.SetPageDefaultButton, - that worked on IE and Chrome, but not Firefox. Then I used PageHelper.PreventFirefoxSubmitOnKeyPress which didn't work. Only when I made a hidden button with the same Onclick value and assigned it as default button it worked - just a...