Search found 112 matches

by gdelorey@mitcs.com
Tue Aug 20, 2019 1:36 pm
Forum: AbleCommerce GOLD
Topic: Huge Gaps in Order Numbers
Replies: 2
Views: 4583

Re: Huge Gaps in Order Numbers

Can anyone from AC weigh in on this?

Thanks,
Greg
by gdelorey@mitcs.com
Fri Aug 09, 2019 5:36 pm
Forum: AbleCommerce GOLD
Topic: Huge Gaps in Order Numbers
Replies: 2
Views: 4583

Huge Gaps in Order Numbers

Hey all - In my experience, a failed payment causes a gap in order numbers which is usually 1 or 2 at most. We're seeing some gaps now of 50+ numbers, which I assume is a bot trying to gain access to the site or repeatedly hitting the checkout page. We implemented Cloudflare which seemed to help slo...
by gdelorey@mitcs.com
Wed Mar 06, 2019 2:16 am
Forum: AbleCommerce GOLD
Topic: Braintree Mobile Payments (Apple Pay, Google Pay, etc)
Replies: 1
Views: 3830

Re: Braintree Mobile Payments (Apple Pay, Google Pay, etc)

Watching this thread as well; a huge must these days for mobile shoppers.
by gdelorey@mitcs.com
Wed Apr 25, 2018 8:17 am
Forum: AbleCommerce GOLD
Topic: Braintree Implementation Question - PCI
Replies: 1
Views: 3613

Braintree Implementation Question - PCI

Hi - I was curious if the Braintree payment integration uses the drop-in UI or custom UI with hosted fields (both hosted on Braintree's side)? We're evaluating moving to this and want to use hosted payment services to keep PCI requirements lower. Any feedback you can provide is very much appreciated...
by gdelorey@mitcs.com
Thu Aug 17, 2017 8:54 am
Forum: AbleCommerce GOLD
Topic: PayPal Express & Multiple Unpaid Orders
Replies: 3
Views: 5785

Re: PayPal Express & Multiple Unpaid Orders

Thanks for following up. I can see that as a potential problem, however, in this case I think it's unrelated. Normal order volume for this client is roughly 15 orders a day. On the day we had the issue, there were 12-15 PayPal orders alone (which have been roughly 5% of orders normally). I think our...
by gdelorey@mitcs.com
Mon Aug 07, 2017 9:20 am
Forum: AbleCommerce GOLD
Topic: PayPal Express & Multiple Unpaid Orders
Replies: 3
Views: 5785

PayPal Express & Multiple Unpaid Orders

Hello - We recently enabled PayPal (standard and express) for a client site, and today they are experiencing an issue where 12-15 orders are coming in with PayPal as payment option but payment is never made. Due to their expected order volume this time of year, we know these are fake orders that wil...
by gdelorey@mitcs.com
Tue Aug 01, 2017 9:28 am
Forum: AbleCommerce GOLD
Topic: Subscriptions + PayPal
Replies: 0
Views: 21408

Subscriptions + PayPal

Hi AC -

Any plans of accepting PayPal-based payments for recurring subscription orders in the near future? Trying to avoid switching client over to Auth.net unless there are no plans for this any time soon.

Thanks!
by gdelorey@mitcs.com
Thu Mar 30, 2017 9:53 am
Forum: AbleCommerce GOLD
Topic: WYSIWYG Editor Stripping Code
Replies: 9
Views: 11467

Re: WYSIWYG Editor Stripping Code

Hello -

Just checking up on this - any way to customize the implementation of the editor to allow these tags?

Thanks!
Greg
by gdelorey@mitcs.com
Thu Feb 16, 2017 5:32 am
Forum: PCI Certification and Implementation Questions
Topic: Path-Based Cross-Site Scripting (XSS) Failure
Replies: 2
Views: 20367

Re: Path-Based Cross-Site Scripting (XSS) Failure

Similar issue here with a Qualys web application scan. I've just submitted a support ticket to the helpdesk.
by gdelorey@mitcs.com
Wed Feb 15, 2017 11:33 am
Forum: AbleCommerce GOLD
Topic: WYSIWYG Editor Stripping Code
Replies: 9
Views: 11467

Re: WYSIWYG Editor Stripping Code

Hi AC -

Just checking in on this - have you seen this before or have any thoughts on how to prevent the removal of code?

Thanks!
Greg
by gdelorey@mitcs.com
Wed Feb 08, 2017 5:23 am
Forum: AbleCommerce GOLD
Topic: WYSIWYG Editor Stripping Code
Replies: 9
Views: 11467

Re: WYSIWYG Editor Stripping Code

Hi Joe & Katie - Thanks for your replies. Sorry for not explaining that better - I wasn't pasting into the WYSIWYG editor window, but the HTML window directly from the wysiwyg editor as Joe suggests. I've attached two screenshots showing the before save and after save of my code - looks to be pullin...
by gdelorey@mitcs.com
Tue Feb 07, 2017 10:53 am
Forum: AbleCommerce GOLD
Topic: WYSIWYG Editor Stripping Code
Replies: 9
Views: 11467

Re: WYSIWYG Editor Stripping Code

I should add - the reason we want to place it in a Webpages control is so that our client can manage the navigation without having to call us for changes...
by gdelorey@mitcs.com
Tue Feb 07, 2017 10:52 am
Forum: AbleCommerce GOLD
Topic: WYSIWYG Editor Stripping Code
Replies: 9
Views: 11467

WYSIWYG Editor Stripping Code

Hello - We are trying to configure a CMS page (Website > Webpages) to hold dropdown navigation due to some custom menu options we're looking for. However, when we paste our bootstrap navbar code into the editor, the WYSIWYG tools are stripping chunks of the HTML out. Is there any way to modify the e...
by gdelorey@mitcs.com
Tue Jan 03, 2017 7:39 pm
Forum: AbleCommerce GOLD
Topic: Encryption - Unable to validate data error
Replies: 25
Views: 35224

Re: Encryption - Unable to validate data error

Hi Katie -

We are seeing this issue as well as of the past few days. We are on VERSION: 7.0.91.8643.

Thanks,
Greg
by gdelorey@mitcs.com
Thu Jan 28, 2016 7:28 am
Forum: AbleCommerce GOLD
Topic: Calling Webpage Content from Master Page
Replies: 2
Views: 2932

Re: Calling Webpage Content from Master Page

Hi Judy -

Thanks for your help, worked like a charm!

Greg
by gdelorey@mitcs.com
Wed Jan 27, 2016 1:58 pm
Forum: AbleCommerce GOLD
Topic: Calling Webpage Content from Master Page
Replies: 2
Views: 2932

Calling Webpage Content from Master Page

Sorry for what I think is going to be a dumb question - I'd like to be able to have a client manage content via Admin > Website > Webpages and have that content populate in my Checkout.Master page. This will be used to update shipping information from time to time that is currently hard-coded into t...
by gdelorey@mitcs.com
Wed Jan 27, 2016 11:55 am
Forum: AbleCommerce GOLD
Topic: Order Can't Write to Database Error
Replies: 4
Views: 11768

Order Can't Write to Database Error

Hello - This is a new one for us - never seen it before. A customer called in and mentioned they were charged three times (which we verified via PayPal) however no record exists in the orders table or directly in the database. Upon looking at the Error Log, we see the following error (see below). Sh...
by gdelorey@mitcs.com
Fri Sep 18, 2015 4:14 am
Forum: AbleCommerce GOLD
Topic: Adding Permissions to User Roles
Replies: 5
Views: 4370

Re: Adding Permissions to User Roles

That did the trick! I thought I caught and tried that, but must have missed it.

Thanks again.
by gdelorey@mitcs.com
Thu Sep 17, 2015 7:30 am
Forum: AbleCommerce GOLD
Topic: Adding Permissions to User Roles
Replies: 5
Views: 4370

Re: Adding Permissions to User Roles

Hi Mazhar - The admin menu doesn't seem to update in the page. I've tried a hard reset (CTRL+F5) as well as recycling the app pool, but the user in this group doesn't ever see the Data > ShipStation menus. If I hit the pages directly, they load properly so I know that the access works, but the XML p...
by gdelorey@mitcs.com
Wed Sep 16, 2015 7:01 pm
Forum: AbleCommerce GOLD
Topic: Adding Permissions to User Roles
Replies: 5
Views: 4370

Re: Adding Permissions to User Roles

Hi Mazhar -

Thank you very much!

Greg
by gdelorey@mitcs.com
Tue Sep 15, 2015 8:47 am
Forum: AbleCommerce GOLD
Topic: Adding Permissions to User Roles
Replies: 5
Views: 4370

Adding Permissions to User Roles

Hi - We have upgraded to AC Gold R10 for our client, as well as implemented ShipStation for exporting and importing orders for shipping. We'd like to extend the Order Manager role to have the ability to export orders, and sync statuses from ShipStation. In looking at the Admin role guide, the only r...
by gdelorey@mitcs.com
Thu Aug 27, 2015 6:20 am
Forum: AbleCommerce GOLD
Topic: Gold R8 to R10 Upgrade - Lost PayPal & UPS settings
Replies: 6
Views: 4927

Re: Gold R8 to R10 Upgrade - Lost PayPal & UPS settings

Hi Joe -

Thanks for that info. The web server didn't change, so not sure what happened.

Greg
by gdelorey@mitcs.com
Thu Aug 27, 2015 5:13 am
Forum: AbleCommerce GOLD
Topic: Gold R8 to R10 Upgrade - Lost PayPal & UPS settings
Replies: 6
Views: 4927

Re: Gold R8 to R10 Upgrade - Lost PayPal & UPS settings

Hi Katie -

Re-ran the upgrade last night, restored the encryption key which fixed the PayPal issue but UPS was still missing. I went ahead and deleted UPS and set it up again which seems to have worked.

Thanks,
Greg
by gdelorey@mitcs.com
Wed Aug 26, 2015 11:30 am
Forum: AbleCommerce GOLD
Topic: Gold R8 to R10 Upgrade - Lost PayPal & UPS settings
Replies: 6
Views: 4927

Re: Gold R8 to R10 Upgrade - Lost PayPal & UPS settings

Hi Katie -

It looks like we do have an encryption key set. However, when reading the content on the Encryption instructions screen, it only references if we are moving to a new location. The database is remaining on the same server - should I still have to restore it?

Thanks,
Greg
by gdelorey@mitcs.com
Wed Aug 26, 2015 7:15 am
Forum: AbleCommerce GOLD
Topic: Gold R8 to R10 Upgrade - Lost PayPal & UPS settings
Replies: 6
Views: 4927

Gold R8 to R10 Upgrade - Lost PayPal & UPS settings

Hi - We are working to upgrade from Gold R8 to Gold R10. Everything works great on our local development server, so I went to deploy to live following this process: 1) Installed base AbleCommerce on production server to ensure everything worked 2) Pointed database.config to my existing Gold R8 datab...