Search found 19 matches

by ghansard
Mon Oct 13, 2014 7:46 am
Forum: AbleCommerce GOLD
Topic: issues with login
Replies: 1
Views: 2195

issues with login

Are there any issues with trying to login in with Firefox and using Windows 7. My colleague and a patron cannot login with Firefox and Windows 7.
by ghansard
Tue Feb 18, 2014 9:45 am
Forum: AbleCommerce GOLD
Topic: Search box returns "0" results when I use the word "and"
Replies: 3
Views: 3338

Re: Search box returns "0" results when I use the word "and"

Is this common with able commerce software or is there anything that I can do to allow the search term "and"
by ghansard
Mon Jan 20, 2014 12:38 pm
Forum: AbleCommerce GOLD
Topic: Search box returns "0" results when I use the word "and"
Replies: 3
Views: 3338

Search box returns "0" results when I use the word "and"

For example.

I can type in "Lee and Grant" and get "0" results, but if I type "lee" and "grant" separetely it works.
by ghansard
Fri Dec 06, 2013 12:35 pm
Forum: AbleCommerce GOLD
Topic: Does the "similar products" options work?
Replies: 2
Views: 3766

Does the "similar products" options work?

We currently have our system setup so that a product has a tab for other products in that category. Is this different then the "similar products" tab. We've tried to cross link some similar products but can't see where they're showing up.
by ghansard
Tue Sep 10, 2013 12:01 pm
Forum: AbleCommerce GOLD
Topic: I've received this error message in page tracking
Replies: 3
Views: 5207

I've received this error message in page tracking

Server Error in '/' Application. No row with the given identifier exists[CommerceBuilder.Users.User#11127] Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the c...
by ghansard
Fri Sep 06, 2013 8:59 am
Forum: AbleCommerce GOLD
Topic: I've received the following error when I try to view my log
Replies: 3
Views: 3631

Re: I've received the following error when I try to view my log

We are using Able Commerce Gold. Build 5731
AbleCommerce for ASP.NET
VERSION: 7.0.8.5731
by ghansard
Thu Sep 05, 2013 11:39 am
Forum: AbleCommerce GOLD
Topic: I've received the following error when I try to view my log
Replies: 3
Views: 3631

I've received the following error when I try to view my log

An error has occured at https://www.shop-vahistorical.org/Admin/Store/PageTracking/ViewLog.aspx Exception: Exception of type 'System.Web.HttpUnhandledException' was thrown. Stack Trace: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBefor...
by ghansard
Thu Sep 05, 2013 8:33 am
Forum: AbleCommerce GOLD
Topic: Error Message Index was outside the bounds of the array.
Replies: 11
Views: 11594

Re: Error Message Index was outside the bounds of the array.

Thanks for all the comments. It looks like the R5 service patch fixed the problem
by ghansard
Thu Sep 05, 2013 8:32 am
Forum: AbleCommerce GOLD
Topic: Error message upload image.
Replies: 2
Views: 3121

Re: Error message upload image.

Thanks, It was the file size
by ghansard
Tue Aug 27, 2013 1:37 pm
Forum: AbleCommerce GOLD
Topic: We've received the following error message
Replies: 1
Views: 2506

We've received the following error message

Thanks for any assistance, Greg Error generating email messages for template 'Shop Order Notification' having subject 'Order Number $order.OrderNumber'. Exception: Foreach directives must be the only items on the line (comments or contents are not allowed) Stack Trace: at NVelocity.App.VelocityEngin...
by ghansard
Sun Aug 25, 2013 1:42 pm
Forum: AbleCommerce GOLD
Topic: Error message upload image.
Replies: 2
Views: 3121

Error message upload image.

We also have a lot of those errors in our able commerce error log. Any help would be great. Thanks, Greg An error has occured at https://www.shop-vahistorical.org/Admin/Products/Assets/UploadImage.aspx?ProductId=237 Exception: Exception of type 'System.Web.HttpUnhandledException' was thrown. Stack T...
by ghansard
Sun Aug 25, 2013 1:39 pm
Forum: AbleCommerce GOLD
Topic: Error message for get image
Replies: 1
Views: 2685

Error message for get image

We have a lot of these error messages in our able commerce error log. Any help would be great. Thanks, Greg An error has occured at http://www.shop-vahistorical.org/GetImage.ashx?Path=ProductImage.ckimg?img=20089.jpg&size=large&maintainAspectRatio=true&maxHeight=300&maxWidth=300 Exception: Illegal c...
by ghansard
Sat Aug 24, 2013 5:59 am
Forum: AbleCommerce GOLD
Topic: Error Message Index was outside the bounds of the array.
Replies: 11
Views: 11594

Re: Error Message Index was outside the bounds of the array.

I just received another error message this morning. The error message was slightly different than before, and it affects the entire site. Server Error in '/' Application. Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the cu...
by ghansard
Thu Aug 22, 2013 11:15 am
Forum: AbleCommerce GOLD
Topic: Error Message Index was outside the bounds of the array.
Replies: 11
Views: 11594

Re: Error Message Index was outside the bounds of the array.

Do you think that this upgrade could be the problem or the server?
by ghansard
Thu Aug 22, 2013 8:38 am
Forum: AbleCommerce GOLD
Topic: Error Message Index was outside the bounds of the array.
Replies: 11
Views: 11594

Re: Error Message Index was outside the bounds of the array.

This error only occurs on some/most product description pages. On the product description pages that do not contain this error the images sometimes do not load.

The homepage, most category pages, admin pages, etc will work. It's usually just the product description pages.

Thanks,
Greg
by ghansard
Thu Aug 22, 2013 8:01 am
Forum: AbleCommerce GOLD
Topic: Error Message Index was outside the bounds of the array.
Replies: 11
Views: 11594

Re: Error Message Index was outside the bounds of the array.

We are using Able Commerce Gold. Build 5731
AbleCommerce for ASP.NET
VERSION: 7.0.8.5731
by ghansard
Wed Aug 21, 2013 2:12 pm
Forum: AbleCommerce GOLD
Topic: Error Message Index was outside the bounds of the array.
Replies: 11
Views: 11594

Error Message Index was outside the bounds of the array.

We receive this message about once a week. Does anyone have any ideas. Is this a server issue or an able commerce issue. Index was outside the bounds of the array. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more inf...