Search found 1900 matches

by Katie
Thu Nov 14, 2019 10:50 am
Forum: AbleCommerce GOLD
Topic: Shipstation and customs form pricing
Replies: 3
Views: 18

Re: Shipstation and customs form pricing

Sorry Tim. I think I was getting tired last night when I asked what now seems really obvious :) I will test this as soon as I can.

Thanks
Katie
by Katie
Wed Nov 13, 2019 7:46 pm
Forum: AbleCommerce GOLD
Topic: Testing Paypal on development machine
Replies: 1
Views: 73

Re: Testing Paypal on development machine

PayPal sandbox requires that you have a server that can be accessed for the IPN to work now. In other words, you can't test using localhost.

If you would like a development key, please request it through your order.

Thanks
Katie
by Katie
Wed Nov 13, 2019 7:42 pm
Forum: AbleCommerce GOLD
Topic: Importing Amazon Orders
Replies: 1
Views: 222

Re: Importing Amazon Orders

We do not have this feature in the software, if that is what you are asking...

The post you referenced seems to be the only solution available that I'm aware of.

Thanks,
Katie
by Katie
Wed Nov 13, 2019 7:37 pm
Forum: AbleCommerce GOLD
Topic: Shipstation and customs form pricing
Replies: 3
Views: 18

Re: Shipstation and customs form pricing

Please provide a little more detail about this issue - they do not reflect the discounted prices so customers are getting charged more for import fees . Which discounted prices are you speaking of? I don't understand what isn't working, so please provide some steps so I can try and reproduce this. T...
by Katie
Wed Nov 13, 2019 7:34 pm
Forum: AbleCommerce GOLD
Topic: Braintree set up
Replies: 15
Views: 9301

Re: Braintree set up

There is a published patch at the help site. Here is a direct link - http://help.ablecommerce.com/index.htm#t=upgrades%2FacGold%2FBraintree_patch_for_Gold_R12_SR2.htm Our version of Braintree does not support Venmo. If you check the page you linked in your post, we include a list of the supported pa...
by Katie
Thu Aug 29, 2019 5:07 pm
Forum: AbleCommerce GOLD
Topic: FedEx provider needs update - move to GitHub?
Replies: 31
Views: 17456

Re: FedEx provider needs update - move to GitHub?

Yea...almost hard to believe. It's very disappointing since we were one of the very first shopping systems to integrate with them many years ago.

You are welcome to get involved. If you need any details, just let me know.

Thanks
Katie
by Katie
Thu Aug 29, 2019 12:13 pm
Forum: AbleCommerce GOLD
Topic: Avalara Complete in Gold?
Replies: 7
Views: 941

Re: Avalara Complete in Gold?

Not at this time. We had to focus on getting the final version completed. Currently, we are working on a service pack to fix some bugs. Then we'll be looking to add new features. This one has already been logged and is waiting to be reviewed.
by Katie
Thu Aug 29, 2019 11:39 am
Forum: AbleCommerce GOLD
Topic: Huge Gaps in Order Numbers
Replies: 2
Views: 141

Re: Huge Gaps in Order Numbers

The failed payment code should be kicking in. But you are on a version that's older... One thing you can do yourself to test is by configuring the AbleCommerce Test gateway. Once it is on, make sure the setting to reject transaction is enabled. Then create a test payment method and assign it so only...
by Katie
Thu Aug 29, 2019 11:31 am
Forum: AbleCommerce GOLD
Topic: FedEx provider needs update - move to GitHub?
Replies: 31
Views: 17456

Re: FedEx provider needs update - move to GitHub?

I gave it my best shot and decided to take a different path to certification. Instead, I took a chance and had our dev team develop a full Fedex integration using their current version. We have rating, tracking, the ability to print shipping labels, and address validation services. The integration w...
by Katie
Tue May 07, 2019 2:33 pm
Forum: AbleCommerce GOLD
Topic: Error log
Replies: 4
Views: 338

Re: Error log

If the errors only starting appearing a month ago, then try to see if something else has changed. Perhaps an upgrade or patch that was applied to the server. If nothing changed with the application code, then you'll need to start looking at other causes.
by Katie
Thu May 02, 2019 3:23 pm
Forum: AbleCommerce GOLD
Topic: Shipstation issue.
Replies: 7
Views: 871

Re: Shipstation issue.

One thing you can try is creating a new custom order status. (e.g. Order Processed, or whatever you can say to imply the order is beyond the cancellation point.) This way, changing new orders to the new 'processed' status wouldn't change the 'real shipping' status and Shipstation will continue to wo...
by Katie
Thu May 02, 2019 6:42 am
Forum: AbleCommerce GOLD
Topic: Forums change?
Replies: 7
Views: 453

Re: Forums change?

You can find new, unanswered, unread, etc. posts from "Quick Links" in the upper-left corner.

I'm not thrilled with the skin changes either, but we didn't have a choice. Moving to a new server required the forums be brought up-to-date. It was really really old.
by Katie
Thu May 02, 2019 6:37 am
Forum: AbleCommerce GOLD
Topic: Error log
Replies: 4
Views: 338

Re: Error log

Which version of AbleCommerce are you running, and what patches have you installed?

There is a jQuery patch for Gold R12 SR2 which impacted several features within the application, and there is the XSS patch that Judy is referencing.

Thanks,
Katie
by Katie
Wed May 01, 2019 2:21 pm
Forum: AbleCommerce GOLD
Topic: Forums change?
Replies: 7
Views: 453

Re: Forums change?

That's correct. We recently moved the forums to a new server and upgraded the software at the same time.

If you have any trouble, please let me know.

Thanks!
Katie
by Katie
Mon Apr 22, 2019 10:30 pm
Forum: AbleCommerce GOLD
Topic: Discounts for and Automatic add/remove to user group?
Replies: 4
Views: 435

Re: Discounts for and Automatic add/remove to user group?

but when should the user be added to the group after purchasing the item with the subscription? Check your test order and make sure it is paid. The subscription is activated when this happens. You can also manually activate the subscription from the order - check the subscriptions tab. Sounds like ...
by Katie
Wed Apr 17, 2019 9:01 pm
Forum: AbleCommerce GOLD
Topic: Help! Needed with Checkout
Replies: 6
Views: 457

Re: Help! Needed with Checkout

Hello Rick, Can you briefly explain the customization? Also, which version and build are you using? When I searched on the error message, it does appear this has come up before but I can only find very old forum posts dating back to early versions of 7. If the contents of the basket are being change...
by Katie
Wed Apr 17, 2019 8:51 pm
Forum: AbleCommerce GOLD
Topic: Dynamic Pricing (Price / Sq Ft)
Replies: 1
Views: 248

Re: Dynamic Pricing (Price / Sq Ft)

There is a bit of code that we use on the Admin side that might be close to what you need. If you edit a product, and enter dimensions in the shipping section, a link to show the calculated billable weight will appear. It's not exactly the same thing you need, but you might be able to reference this...
by Katie
Wed Apr 17, 2019 8:41 pm
Forum: AbleCommerce GOLD
Topic: Discounts for and Automatic add/remove to user group?
Replies: 4
Views: 435

Re: Discounts for and Automatic add/remove to user group?

Yes, this should be quite easy to implement. For your premium membership product, make it a subscription . You will also need to create a user group for the subscription. Please take a look at this documentation for help in setting this up: http://help.ablecommerce.com/mergedprojects/ablecommercegol...
by Katie
Thu Jan 17, 2019 11:15 pm
Forum: AbleCommerce GOLD
Topic: Paypal Standard Return To Site No Order Verification
Replies: 14
Views: 1181

Re: Paypal Standard Return To Site No Order Verification

2. If they don't login to Paypal but use the pay with credit card option on the Paypal login as show above, they don't return to the receipt page. Any fix for this? Thanks! Barb Until I can do some testing, I don't think our PayPal integration supports this option...the one that is below the "Pay w...
by Katie
Thu Jan 17, 2019 10:59 pm
Forum: AbleCommerce GOLD
Topic: Dashboard View Quirk in R12?
Replies: 3
Views: 417

Re: Dashboard View Quirk in R12?

It does look like the DLLs are all updated. I've also seen several cases of browser caching, so make sure to (F5) refresh from the Dashboard. You can also check the /app_data/versioninfo.xml file to see if this was missed in the upgrade. In fact, our upgrade packages include only the changed files, ...
by Katie
Thu Jan 17, 2019 10:49 pm
Forum: AbleCommerce GOLD Data Exchange
Topic: Product Export Partially Saved as .csv
Replies: 1
Views: 703

Re: Product Export Partially Saved as .csv

Hi,

Check your Error log to see if there are any clues there. Most likely it is just a whole lot of records, and it puts a strain on the server. Try the export during a time when the server is quiet, and see if that makes any difference.

Thanks
Katie
by Katie
Tue Jan 15, 2019 12:43 am
Forum: AbleCommerce GOLD
Topic: Payeezy issue *critical*
Replies: 14
Views: 995

Re: Payeezy issue *critical*

Hi Patty, This is an issue we've never seen with any other payment gateway. To answer your questions, yes, there is a way we can fix this. The Payeezy implementation is actually a sub-component of the E-payment Integrator gateway which supports nearly 200 payment systems. The Payeezy gateway has an ...
by Katie
Tue Jan 15, 2019 12:20 am
Forum: AbleCommerce GOLD
Topic: Paypal Standard Return To Site No Order Verification
Replies: 14
Views: 1181

Re: Paypal Standard Return To Site No Order Verification

If they don't login to Paypal but use the pay with credit card option on the Paypal login as show above, they don't return to the receipt page. I've never tested this feature, and we will need to get a developer involved to upgrade our PayPal integration because something is certainly going wrong w...
by Katie
Mon Jan 14, 2019 6:12 am
Forum: AbleCommerce GOLD
Topic: Paypal Standard Return To Site No Order Verification
Replies: 14
Views: 1181

Re: Paypal Standard Return To Site No Order Verification

Hi Barb, Thanks for your patience. We had a large PayPal update, but that was well before Gold R12. Mike gave me a link to your site, so I placed a test order to see if there was anything unusual, and I did notice something strange. There is a payment method named "PayPal or Credit Card". Except, th...
by Katie
Sat Jan 12, 2019 4:53 am
Forum: AbleCommerce GOLD
Topic: Paypal Standard Return To Site No Order Verification
Replies: 14
Views: 1181

Re: Paypal Standard Return To Site No Order Verification

Hi Barb, What version and build of AbleCommerce are you using? There may have been some Paypal updates, but I need to see where your install is at. The user is supposed to see the PayPal button from the final payment page in checkout, and it should send them off to PayPal's website. As long as the u...