Search found 1916 matches

by Katie
Tue Oct 27, 2020 10:17 am
Forum: AbleCommerce GOLD
Topic: Avalara Bug
Replies: 17
Views: 2488

Re: Avalara Bug

Hi Tim,

I wanted to give you an update. A new issue is logged, AC9-1630 which is assigned out for testing. As soon as we can reproduce the issue, then we'll fix it for the next version. Hopefully, we can also give you the changes for the version you have as well.

Thanks
Katie
by Katie
Fri Oct 23, 2020 12:58 pm
Forum: AbleCommerce GOLD
Topic: Avalara Bug
Replies: 17
Views: 2488

Re: Avalara Bug

Hi there Tim,

On the Avatax configuration page, there is a setting for Reporting Mode: itemize or summarize

Which one of these are you using?

Thank you,

Katie
by Katie
Mon Oct 19, 2020 4:22 pm
Forum: AbleCommerce GOLD
Topic: Avalara Bug
Replies: 17
Views: 2488

Re: Avalara Bug

Hi Tim,

Thanks for attaching the logs. This will make it much easier to troubleshoot.

Can you remind me which Gold R12 build you are using?

Thanks,
Katie
by Katie
Fri Oct 16, 2020 4:32 pm
Forum: AbleCommerce GOLD
Topic: Avalara Bug
Replies: 17
Views: 2488

Re: Avalara Bug

Hello Tim, I'm sorry that I haven't responded before now. Unfortunately, I had to take an emergency leave for several months and I ran across this issue while searching for something else today. We need to figure out how to reproduce this issue. Is it related to kits, hidden products, and discounts ...
by Katie
Thu Apr 30, 2020 5:19 pm
Forum: AbleCommerce GOLD
Topic: Avalara Bug
Replies: 17
Views: 2488

Re: Avalara Bug

This is not a bug in Avalara. Likely, what is happening is that you have itemized kits which essentially means that each product is treated separately in the order. In order to process a refund for a taxed item with Avalara, each product has its own tax calculation. Trying to change the calculations...
by Katie
Mon Dec 02, 2019 6:42 pm
Forum: AbleCommerce GOLD
Topic: Shipstation and customs form pricing
Replies: 8
Views: 3486

Re: Shipstation and customs form pricing

What is the logic with AC not storing a discount as part of the item price instead of doing a separate line item for the discounts?
I don't see how this would be possible. Every price would have to be adjusted when the invoice was created. This would probably cause all kinds of accounting issues.
by Katie
Mon Dec 02, 2019 1:34 pm
Forum: AbleCommerce GOLD
Topic: Random DEMO mode on LIVE license with DEMO disabled
Replies: 5
Views: 2641

Re: Random DEMO mode on LIVE license with DEMO disabled

I'm sorry, but I have absolutely no idea how this could happen. The same licensing code has been in use for several years now. What I would suggest is that you purchase an hour of technical support, and we can have a developer look at this. Access to the server may be necessary. If we do find some i...
by Katie
Tue Nov 26, 2019 10:06 am
Forum: AbleCommerce GOLD
Topic: Upgrading from v7.0.7 to GOLD
Replies: 6
Views: 2809

Re: Upgrading from v7.0.7 to GOLD

Excellent! Thank you for posting the details of your upgrade steps.
by Katie
Sat Nov 23, 2019 11:55 am
Forum: AbleCommerce GOLD
Topic: Shipstation and customs form pricing
Replies: 8
Views: 3486

Re: Shipstation and customs form pricing

I opened a new enhancement request...

ref. AC9-1350
by Katie
Sat Nov 23, 2019 7:48 am
Forum: AbleCommerce GOLD
Topic: Same UserId Being Reused By Different Anonymous Sessions
Replies: 8
Views: 3381

Re: Same UserId Being Reused By Different Anonymous Sessions

What is the domain the source code is licensed to?
by Katie
Sat Nov 23, 2019 7:45 am
Forum: AbleCommerce GOLD
Topic: Random DEMO mode on LIVE license with DEMO disabled
Replies: 5
Views: 2641

Re: Random DEMO mode on LIVE license with DEMO disabled

I know this must be frustrating, but I've never seen anything like this happen in all the years I've been here. The checkout page has been customized, but what doesn't make any sense is the randomness. If the license or code were an issue, then all orders would be coming in with DEMO, DEMO. Is there...
by Katie
Fri Nov 22, 2019 5:44 pm
Forum: AbleCommerce GOLD
Topic: Random DEMO mode on LIVE license with DEMO disabled
Replies: 5
Views: 2641

Re: Random DEMO mode on LIVE license with DEMO disabled

Hello,

It's not possible for this to happen.

Please check again to make sure that the installation is not using a DEV license.

Configure > Security > Licensing.

Thanks
Katie
by Katie
Fri Nov 22, 2019 5:40 pm
Forum: AbleCommerce GOLD
Topic: Shipstation and customs form pricing
Replies: 8
Views: 3486

Re: Shipstation and customs form pricing

After doing more research, I can confirm that we have never tested or claimed to support custom forms. I'm not even sure it was an available feature when we initially wrote the integration. I did find that you can make adjustments to pricing within Shipstation, so this gives you a work-around for th...
by Katie
Fri Nov 22, 2019 5:25 pm
Forum: AbleCommerce GOLD
Topic: Same UserId Being Reused By Different Anonymous Sessions
Replies: 8
Views: 3381

Re: Same UserId Being Reused By Different Anonymous Sessions

There was one update made on Oct. 26, 2016 to fix issue (ID AC8-3234) Affiliate not getting associate with user. This was made part of the Gold R12 SR2 and is likely what you are trying to fix for your build. If you have kept your subscription current, then you can get all versions of the source cod...
by Katie
Fri Nov 22, 2019 4:36 pm
Forum: AbleCommerce GOLD
Topic: Upgrading from v7.0.7 to GOLD
Replies: 6
Views: 2809

Re: Upgrading from v7.0.7 to GOLD

What is the name of the download file you used for the upgrade?

Did you receive any errors during the upgrade process?

Thanks
Katie
by Katie
Fri Nov 22, 2019 4:29 pm
Forum: AbleCommerce GOLD
Topic: Potential CyberSource SOAP API End of Life?
Replies: 4
Views: 2542

Re: Potential CyberSource SOAP API End of Life?

if you find your SDK version does not support use of New EBC-generated keys - you will need to take steps to evaluate and move to a new Connection Method in the coming few months. A list of current Connection Methods and versions can be found here. So, it seems that the key is still going to work f...
by Katie
Thu Nov 14, 2019 10:50 am
Forum: AbleCommerce GOLD
Topic: Shipstation and customs form pricing
Replies: 8
Views: 3486

Re: Shipstation and customs form pricing

Sorry Tim. I think I was getting tired last night when I asked what now seems really obvious :) I will test this as soon as I can.

Thanks
Katie
by Katie
Wed Nov 13, 2019 7:46 pm
Forum: AbleCommerce GOLD
Topic: Testing Paypal on development machine
Replies: 1
Views: 2102

Re: Testing Paypal on development machine

PayPal sandbox requires that you have a server that can be accessed for the IPN to work now. In other words, you can't test using localhost.

If you would like a development key, please request it through your order.

Thanks
Katie
by Katie
Wed Nov 13, 2019 7:42 pm
Forum: AbleCommerce GOLD
Topic: Importing Amazon Orders
Replies: 1
Views: 2227

Re: Importing Amazon Orders

We do not have this feature in the software, if that is what you are asking...

The post you referenced seems to be the only solution available that I'm aware of.

Thanks,
Katie
by Katie
Wed Nov 13, 2019 7:37 pm
Forum: AbleCommerce GOLD
Topic: Shipstation and customs form pricing
Replies: 8
Views: 3486

Re: Shipstation and customs form pricing

Please provide a little more detail about this issue - they do not reflect the discounted prices so customers are getting charged more for import fees . Which discounted prices are you speaking of? I don't understand what isn't working, so please provide some steps so I can try and reproduce this. T...
by Katie
Wed Nov 13, 2019 7:34 pm
Forum: AbleCommerce GOLD
Topic: Braintree set up
Replies: 15
Views: 13261

Re: Braintree set up

There is a published patch at the help site. Here is a direct link - http://help.ablecommerce.com/index.htm#t=upgrades%2FacGold%2FBraintree_patch_for_Gold_R12_SR2.htm Our version of Braintree does not support Venmo. If you check the page you linked in your post, we include a list of the supported pa...
by Katie
Thu Aug 29, 2019 5:07 pm
Forum: AbleCommerce GOLD
Topic: FedEx provider needs update - move to GitHub?
Replies: 31
Views: 23425

Re: FedEx provider needs update - move to GitHub?

Yea...almost hard to believe. It's very disappointing since we were one of the very first shopping systems to integrate with them many years ago.

You are welcome to get involved. If you need any details, just let me know.

Thanks
Katie
by Katie
Thu Aug 29, 2019 12:13 pm
Forum: AbleCommerce GOLD
Topic: Avalara Complete in Gold?
Replies: 7
Views: 4052

Re: Avalara Complete in Gold?

Not at this time. We had to focus on getting the final version completed. Currently, we are working on a service pack to fix some bugs. Then we'll be looking to add new features. This one has already been logged and is waiting to be reviewed.
by Katie
Thu Aug 29, 2019 11:39 am
Forum: AbleCommerce GOLD
Topic: Huge Gaps in Order Numbers
Replies: 2
Views: 2290

Re: Huge Gaps in Order Numbers

The failed payment code should be kicking in. But you are on a version that's older... One thing you can do yourself to test is by configuring the AbleCommerce Test gateway. Once it is on, make sure the setting to reject transaction is enabled. Then create a test payment method and assign it so only...
by Katie
Thu Aug 29, 2019 11:31 am
Forum: AbleCommerce GOLD
Topic: FedEx provider needs update - move to GitHub?
Replies: 31
Views: 23425

Re: FedEx provider needs update - move to GitHub?

I gave it my best shot and decided to take a different path to certification. Instead, I took a chance and had our dev team develop a full Fedex integration using their current version. We have rating, tracking, the ability to print shipping labels, and address validation services. The integration w...