AbleCommerce Shopping Cart Software

Hi, Katie. All the email addresses are valid. This morning I tried to test it by retrieving my own password using the "Forgot User Name or Password?" link on the login.aspx page. I checked the error log after having completed the information and I saw this at the top: Failure sending mail.; Unable t...

Thanks, Katie. I did, and received an email: The SMTP Settings for Anklejive were recently updated. Receipt of this email confirms the new settings are working properly.

Could it be something else?

I am using AC7 and noticed that in the past several months emails the site is tasked with sending are not getting to my customers. A customer wrote me to tell me that he was trying to retrieve his password and never got an email notification. Here are some recent entries in the log: 2/17/2015 12:26:...

Worked, Katie. I don't know how much business I lost because of this. Any thoughts on why USPS changed their csv file and descriptions and didn't alert AC or me?

Thank you.

Should I change the .csv file?

OK, thanks. I did as you suggested and the two options for First Class Letter came up as First-Class Mail® Stamped Letter and First-Class Mail® Metered Letter. These are new descriptions and I am assuming because they don't match my previous fix - First-Class Mail^® Letter|USPS First-...

Katie,
I don't ship packages AT ALL. All of my shipments are normal sized U.S. Letters. Please read the earlier comments from last year.

Thanks.

Hi. My problem is back. I no longer see USPS options in my shopping cart. Please help.

OK. It worked, however the code in the .csv needs to be more accurate. It needs to be EXACTLY: First-Class Mail^® Letter|USPS First-Class Mail Letter I tried this several times to no avail and then remembered I needed to delete ALL of the existing USPS methods, before adding the new o...

Thanks, Katie. I'll try it and report back.

Do the two missing items need to be in this order for it to work?

Yes, Katie. The sooner the better, but I have no other options.

Thanks very much.

Hi, Katie. Thanks for the welcome! I did as you suggested. I chose the "Letter" radio button in the Postage Calculator, shipping from 98228 to 04106 (South Portland, ME, but actually it won't matter). Continuing on to the next screen, I clicked on Letter and the options are the same as in the Admin ...

I tried to research this topic on the forums, but this is the closest I could find - http://forums.ablecommerce.com/viewtopic.php?f=42&t=16066&p=69044&hilit=first+class+mail#p69044 - and it does not quite coincide with my problem. A few days ago, I noticed that all of the USPS options in my shopping...