Search found 46 matches

by tripleW
Tue May 21, 2019 11:51 am
Forum: AbleCommerce GOLD
Topic: PayPal Express With Braintree
Replies: 0
Views: 26757

PayPal Express With Braintree

My client is saying: "PayPal Express orders are still being routed through the PayPal Gateway, while customers who wait until the end of the checkout process to pay and then pick PayPal have their PayPal payments routed through Braintree." Is this the expected behavior? They thought that all PayPal ...
by tripleW
Tue Jan 15, 2019 8:16 am
Forum: AbleCommerce GOLD Data Exchange
Topic: Product Export Partially Saved as .csv
Replies: 1
Views: 16547

Product Export Partially Saved as .csv

I'm trying to export more than 175,000 products. In the Admin I get the green export complete popup confirmation but the file isn't listed to be downloaded. If I look in the App_Data/DataExchange/Downloads folder a .csv file is there but it isn't complete. There is no .zip file being generated. This...
by tripleW
Fri Oct 26, 2018 4:07 am
Forum: AbleCommerce GOLD Data Exchange
Topic: Ship Station Export
Replies: 1
Views: 11128

Ship Station Export

A GoldR10 SR1 site is getting this error when trying to export orders to Ship Station: Object reference not set to an instance of an object. Exception: Object reference not set to an instance of an object. Stack Trace: at CommerceBuilder.Services.ShipStation.ShipStationService.CreateOrder(OrderShipm...
by tripleW
Fri Oct 26, 2018 4:06 am
Forum: AbleCommerce GOLD
Topic: Ship Station Export
Replies: 1
Views: 2507

Re: Ship Station Export

I think I should post in the Data Exchange Forum.
by tripleW
Thu Oct 25, 2018 7:33 am
Forum: AbleCommerce GOLD
Topic: Ship Station Export
Replies: 1
Views: 2507

Ship Station Export

A GoldR10 SR1 site is getting this error when trying to export orders to Ship Station: Object reference not set to an instance of an object. Exception: Object reference not set to an instance of an object. Stack Trace: at CommerceBuilder.Services.ShipStation.ShipStationService.CreateOrder(OrderShipm...
by tripleW
Tue Sep 18, 2018 5:41 am
Forum: AbleCommerce GOLD
Topic: Fee for Product that doesn't multiply based on QTY
Replies: 1
Views: 2922

Re: Fee for Product that doesn't multiply based on QTY

Yes, I've done it a couple times.
I think I used a variable price product for one.
And for the other I think I made the the one-time fee a separate product.
by tripleW
Tue Sep 18, 2018 5:28 am
Forum: 7.0 DataPort
Topic: Older Version Needed
Replies: 0
Views: 23821

Older Version Needed

I'm trying to help someone who doesn't have ftp access to their website and the original development company seems to be out of business. The hosting company won't respond to tickets and doesn't provide any contact info. I can't update the ClientApi.dll file so I need to use the version of DataPort ...
by tripleW
Tue Feb 27, 2018 12:28 am
Forum: AbleCommerce GOLD
Topic: UK Print Invoice
Replies: 3
Views: 4324

Re: UK Print Invoice

Thanks, Katie!
It was blank.
I entered the formatting and now it's printing correctly.
by tripleW
Mon Feb 26, 2018 3:04 am
Forum: AbleCommerce GOLD
Topic: UK Print Invoice
Replies: 3
Views: 4324

UK Print Invoice

GoldR12SR1 (build 9380)
There is a problem with printing invoices with Addresses in the United Kingdom.

Here is the View Order page:
view_order.jpg
Here is the Print Invoice with the Address missing:
print_invoice.jpg
by tripleW
Fri Dec 01, 2017 2:16 am
Forum: AbleCommerce GOLD
Topic: Braintree set up
Replies: 17
Views: 46831

Re: Braintree set up

Thanks for looking at this, Katie. These are the steps I'm taking: 1. Add Payment Gateway 2. Select Paypal Braintree Gateway 3. Select Connection Environment: Production 4. Sign In with Braintree (if I try to sign in with PayPal it says I already have a Braintree account connected and to sign in wit...
by tripleW
Tue Nov 21, 2017 3:02 am
Forum: AbleCommerce GOLD
Topic: Braintree set up
Replies: 17
Views: 46831

Braintree set up

I'm having trouble setting up the Braintree Payment Gateway for a GoldR12SR1 (build 9380) store. I'm able to connect with Braintree and go through step 8 of the documentation where you authorize AC. At this point the screen displays Gateway Mode: Production But when I click Edit Braintree Configurat...
by tripleW
Tue Nov 14, 2017 4:57 am
Forum: AbleCommerce GOLD
Topic: Change Subscription Renewal Price
Replies: 4
Views: 4310

Re: Change Subscription Renewal Price

No, that didn't work for me.

I had already tried editing the order Item in the Admin.

Since the recurring charge was originally set to be the same as the base price I think changing ac_Subscriptions.BasePrice will work.
by tripleW
Mon Nov 13, 2017 8:29 am
Forum: AbleCommerce GOLD
Topic: Change Subscription Renewal Price
Replies: 4
Views: 4310

Re: Change Subscription Renewal Price

Thanks, Katie.

Yes, please tell me what field.

All I see is ac_Subscriptions.RecurringCharge and all are 0.00.
by tripleW
Mon Nov 13, 2017 3:38 am
Forum: AbleCommerce GOLD
Topic: Change Subscription Renewal Price
Replies: 4
Views: 4310

Change Subscription Renewal Price

I need to change a Subscription Products Recurring Charge for renewals.

It seems that making changes to the Product info only affects new subscriptions and not the renewal orders.

Is there a way to do this?

Thanks
by tripleW
Tue Oct 24, 2017 2:12 am
Forum: AbleCommerce GOLD
Topic: Payment Data Storage
Replies: 2
Views: 3297

Payment Data Storage

A site running GoldR12 (build 9168) has the Security > System Settings > Enable Payment Data Storage checked and the Days to Save is 12 days. I'm seeing in the database that the ac_Payments.EncryptedAccountData field has values that are 90 days old. Why is this data available for 90 days instead of ...
by tripleW
Wed Jul 26, 2017 3:33 am
Forum: AbleCommerce GOLD
Topic: Subscription Orders
Replies: 1
Views: 3574

Re: Subscription Orders

Update: The test I did on 1 record by changing the renewal date and inserting the original order back into the ac_SubscriptionOrders table seems to have restored the auto renewal functionality. But I still have the problem that the emails aren't being generated. This is R10SR1 and there aren't any t...
by tripleW
Wed Jul 26, 2017 2:41 am
Forum: AbleCommerce GOLD
Topic: Subscription Orders
Replies: 1
Views: 3574

Subscription Orders

Last year you helped my client set up Subscriptions. They wanted to have all subscriptions purchased in June and July of 2016 renew August 1, 2017 and then all subscriptions from August forward renew in 12 mos. You gave them instructions on how to accomplish this I think by changing the renewal date...
by tripleW
Thu Apr 27, 2017 2:36 am
Forum: AbleCommerce GOLD
Topic: Google Ads Conversion Value
Replies: 6
Views: 7998

Re: Google Ads Conversion Value

You probably didn't define the variable 'currency' in your code behind.
by tripleW
Fri Mar 31, 2017 7:22 am
Forum: AbleCommerce GOLD
Topic: WYSIWYG Editor Stripping Code
Replies: 9
Views: 11467

Re: WYSIWYG Editor Stripping Code

Hi Greg,

I've noticed that the WYSIWIG won't save/recognize HTML5 tags. I just always have to disable it.

Since it's 3rd party software I don't know of a way to alter it.
by tripleW
Fri Dec 04, 2015 8:42 am
Forum: AbleCommerce GOLD
Topic: Abandoned Basket Alert
Replies: 1
Views: 3145

Abandoned Basket Alert

Does GOLD R6 send the Abandoned Basket emails automatically or do you have to click the "Send Alert" button?
by tripleW
Mon Nov 02, 2015 4:11 am
Forum: AbleCommerce GOLD
Topic: Search Page Narrow By Manufacturer doesn't expand
Replies: 2
Views: 2700

Re: Search Page Narrow By Manufacturer doesn't expand

Yes sorry, I had to work around the issue because I couldn't get it to work correctly.
by tripleW
Wed Oct 28, 2015 1:17 pm
Forum: AbleCommerce GOLD
Topic: Search Page Narrow By Manufacturer doesn't expand
Replies: 2
Views: 2700

Search Page Narrow By Manufacturer doesn't expand

I have a problem with the CategorySearchSidebar control used on the Search page.

It won't expand when "see all" is clicked.

This is GOLD R10.

Anyone else seen this?
by tripleW
Mon Nov 24, 2014 6:46 am
Forum: AbleCommerce GOLD
Topic: anonymous users maintenance bug
Replies: 4
Views: 3661

Re: anonymous users maintenance bug

Thanks for your reply mazhar. I applied the patch and went through all the steps listed before upgrading to GoldR5 from 7.0.7 a year and a half ago. The problem was fixed but now has reappeared after upgrading from R5 to R8. So I need to do this after every upgrade?
by tripleW
Fri Nov 21, 2014 11:11 am
Forum: AbleCommerce GOLD
Topic: anonymous users maintenance bug
Replies: 4
Views: 3661

Re: anonymous users maintenance bug

Trying to delete users manually since the dashbopard feature won't work. I got an error when running the last statement: DELETE FROM ac_Baskets WHERE UserId IN (SELECT UserId FROM ac_Users WHERE StoreId = 1 AND IsAnonymous = 1 AND (LastActivityDate IS NULL OR LastActivityDate < 'November 21, 2014'))...