AbleCommerce Shopping Cart Software

Katie, We get the following error in our error log, could it be related? Error obtaining rate quote for shipping method 'FedEx International Priority'. Exception: Object reference not set to an instance of an object. Stack Trace: at AblePlugins.FedEx.FedExProvider.ParseRates(RateReply reply) at Able...

Thank you Jay and Katie. I will try that. I know that it is not a weight issue because we are using the same items in the cart to test the different addresses. When you say missing a service, what exactly do you mean? We only offer FedEx International Priority, do you mean that service may not be av...

Katie,
We only use FedEx International, that is where we are having the issue. We don't use FedEx domestic.

Katie, we always get a price when we log into FedEx online, it is only in the shopping cart. In ablecommerce I don't see a setting for commercial or residential?

We are having an issue with FedEx international shipping prices not showing up for certain packages. For example if we have two customers in Australia one may obtain a shipping rate and the other may not. It is not a connection issue to FedEx because we have tested two addresses simultaneously. Does...

jamier wrote:Katie,
The TinyMCE fixed the IE 11 no HTML issue but did not fixe the sandbox="value" in our iframe HTML. Have you seen this before?

Katie, any insight on this?

Katie,
The TinyMCE fixed the IE 11 no HTML issue but did not fixe the sandbox="value" in our iframe HTML. Have you seen this before?

No we have not tried the work around steve provided, do you think that my fix the sandbox issue?

Yes, Judy I am the Jamie you know. I am also having an issue with HTML staying in the HTML editor when I update it. We are having to add sandbox="value" in our iframe HTML for security issues and that will not stay in the HTML?

Is anyone else having an issue using the HTML edit in Able Gold using IE11? When I click on it in IE 11 a window opens and it is blank?