Search found 71 matches

by rlopez
Tue Mar 23, 2021 10:49 pm
Forum: AbleCommerce GOLD
Topic: UPS Shipping rate error's happening again
Replies: 3
Views: 6387

Re: UPS Shipping rate error's happening again

Awesome! I'm glad it helped...
by rlopez
Sat Mar 20, 2021 9:29 am
Forum: AbleCommerce GOLD
Topic: UPS Shipping rate error's happening again
Replies: 3
Views: 6387

Re: UPS Shipping rate error's happening again

I forgot to post back the fix to this problem we found. As it turns out we must have not gotten the memo that the Rating url setup in our UPS carrier setup was wrong. It has never been changed from the original default values of (https://www.ups.com/ups.app/xml/). After changing this value to the co...
by rlopez
Thu Mar 18, 2021 10:13 am
Forum: AbleCommerce GOLD
Topic: UPS Shipping rate error's happening again
Replies: 3
Views: 6387

UPS Shipping rate error's happening again

We are currently seeing UPS shipping rate errors in our logs and when testing on the live site, it is hit and miss. At times rates are being provided and other times no rates or just expedited rates are being provided. I've tested on our side and cannot find any problems. This is a Gold 12 R2 final ...
by rlopez
Mon Jul 13, 2020 5:03 pm
Forum: AbleCommerce GOLD
Topic: UPS ship gateway broken
Replies: 16
Views: 35044

Re: UPS ship gateway broken

I installed both patches for Gold12 and AC9. Both are now calculating UPS shipping again. As far as correct shipping cost, not going to worry as long as the customer can now checkout. We will wait for a complete fix down the road. Also, sorry for the AC9 info on this Forum. Thanks again Mazhar for t...
by rlopez
Mon Jul 13, 2020 2:10 pm
Forum: AbleCommerce GOLD
Topic: UPS ship gateway broken
Replies: 16
Views: 35044

Re: UPS ship gateway broken

Mazhar, thank you!
by rlopez
Mon Jul 13, 2020 1:33 pm
Forum: AbleCommerce GOLD
Topic: UPS ship gateway broken
Replies: 16
Views: 35044

Re: UPS ship gateway broken

That's a bummer. What is interesting when testing from the front end, it will give UPS rates in the state I reside but not in any other Contiguous sate in the USA when I try and use a different state and zip. Can Ablecommerce help with a temp fix? As a Note: This is also happening with Able9 if no o...
by rlopez
Mon Jul 13, 2020 10:46 am
Forum: AbleCommerce GOLD
Topic: UPS ship gateway broken
Replies: 16
Views: 35044

Re: UPS ship gateway broken

Is there another way to access the UPS.cs file without having the source code?
by rlopez
Wed Mar 25, 2020 6:32 pm
Forum: AbleCommerce GOLD
Topic: Software News Feed Crashed Again Gold12
Replies: 1
Views: 4501

Software News Feed Crashed Again Gold12

The news feed has once again crashed in GoldR12SR2 Build!

Ricky
by rlopez
Mon Jul 22, 2019 9:31 am
Forum: AbleCommerce GOLD
Topic: Admin GoldR12SR2 Software News Feed Has Crashed
Replies: 1
Views: 6034

Admin GoldR12SR2 Software News Feed Has Crashed

Running Ablecommerce Gold12R2 Build 9476. The news feed has crashed. All I get is an error when clicking on the link. XML Parsing Error: mismatched tag. Expected: </item>. Location: https://www.ablecommerce.com/rss/acgold.xml Line Number 293, Column 5: </channel> ----^ Is Able GoldR12 still being su...
by rlopez
Mon Jun 03, 2019 9:08 pm
Forum: AbleCommerce GOLD
Topic: Cannot Access Error Logs Through Admin
Replies: 2
Views: 5082

Re: Cannot Access Error Logs Through Admin

Jay - Thank you for your input. I was able to delete direct from the dbo.ErrorMessages table with no issues. I left the last 5 rows, for a test and was also able to access them through the Admin and had no issues with timing out and deleting them there. So, no answer's to that. However, the problems...
by rlopez
Sun Jun 02, 2019 11:54 am
Forum: AbleCommerce GOLD
Topic: Cannot Access Error Logs Through Admin
Replies: 2
Views: 5082

Cannot Access Error Logs Through Admin

In the last 24 hrs we have started getting error messages in the Admin panel. When trying to access the log through the Admin panel to view them, we had found that our site is crawling to almost a stop, but page finally loads to read the errors. After reading the errors, we then marked them for dele...
by rlopez
Fri Apr 19, 2019 7:29 am
Forum: AbleCommerce GOLD
Topic: Cannot Access Webpages through Admin Console
Replies: 7
Views: 24204

Re: Cannot Access Webpages through Admin Console

After evaluating, testing and monitoring logs for over a week now. The answer to my issues were Authentication. It was a trust issue between IIS and a new 2016 box. I had to raise authentication on the new 2016 box to trust the old IIS. I do know that this 2008 R2 database bypassed any earlier upgra...
by rlopez
Fri Apr 12, 2019 1:40 am
Forum: AbleCommerce GOLD
Topic: Cannot Access Webpages through Admin Console
Replies: 7
Views: 24204

Re: Cannot Access Webpages through Admin Console

It turns out that the problem I'm having is a user logon issue with the SQL Server. I've checked the connection string and is ok (site is running) Today checking logs, through Able admin, there were 918 errors thrown since last night. These errors appear to be generated during server backup in the e...
by rlopez
Thu Apr 11, 2019 12:07 am
Forum: AbleCommerce GOLD
Topic: Cannot Access Webpages through Admin Console
Replies: 7
Views: 24204

Re: Cannot Access Webpages through Admin Console

Jay, Thank you for your feedback. You are correct. Cart is running i.e. but my problem is within the admin when trying update Dynamic pages, google feed, XML sitemap via Admin user. So I will try and inserting a record myself, direct through SQL and see what error's are thrown. Thanks again for your...
by rlopez
Wed Apr 10, 2019 11:00 pm
Forum: AbleCommerce GOLD
Topic: Cannot Access Webpages through Admin Console
Replies: 7
Views: 24204

Re: Cannot Access Webpages through Admin Console

More information I wanted to post regarding the move of our database to a new server. We run GoldR12SR2 (build 9476). The new data server is running 2016 SQl Express and the database was restored from a 2008R2 SQL server. As of now I'm getting errors in our logs and I wanted to share one here to see...
by rlopez
Tue Apr 09, 2019 9:41 am
Forum: AbleCommerce GOLD
Topic: Cannot Access Webpages through Admin Console
Replies: 7
Views: 24204

Cannot Access Webpages through Admin Console

We recently had to move our production database to a new server (Thanks Mike for your help!) and all is running well since. However, it has come to my attention (from Google) that webpages is not accessible in the Admin console. After clicking on the button, it looks, but then returns a soft error t...
by rlopez
Sat Nov 04, 2017 3:57 am
Forum: AbleCommerce GOLD
Topic: Production AC Gold on Azure
Replies: 6
Views: 9354

Re: Production AC Gold on Azure

We are looking at moving to AWS for Website and DB. However, AWS only offers MS 2016 products for Server's and DB's that meet our requirements. I have researched Able's help and Support and it appears to only run on older 2012 Servers and DB's. Has or is Able capable of being ran on MS 2016's Instan...
by rlopez
Tue Jan 03, 2017 11:59 am
Forum: AbleCommerce GOLD
Topic: PayPal Error on Mobile Checkout
Replies: 14
Views: 16759

Re: PayPal Error on Mobile Checkout

No I do not use Sandbox mode.

Thanks for your help
Rick L.
by rlopez
Tue Jan 03, 2017 7:22 am
Forum: AbleCommerce GOLD
Topic: PayPal Error on Mobile Checkout
Replies: 14
Views: 16759

Re: PayPal Error on Mobile Checkout

Ok so I downloaded the Gold 12 SR1 update again and from my original one that I downloaded in Dec I see the .dll's have changed. Anyway I replaced the CommerceBuilder.PayPal: 7.92.6081.35358: CommerceBuilder.UI: 7.92.6081.12204 to these newer versions. I have also removed the paypal_base: 4.2.1.0. C...
by rlopez
Tue Jan 03, 2017 4:41 am
Forum: AbleCommerce GOLD
Topic: PayPal Error on Mobile Checkout
Replies: 14
Views: 16759

Re: PayPal Error on Mobile Checkout

Katie Yes you are correct. It is not working on our site as well. Here you go AbleCommerce for ASP.NET VERSION: 7.0.92.9266 Release Label: GoldR12SR1 DATABASE: NHibernate.Dialect.MsSql2005Dialect .NET CLR v4.0.30319.36373 ASP.NET TRUST: Unrestricted AjaxControlToolkit: 4.1.51116.0 AntiXssLibrary: 4....
by rlopez
Mon Jan 02, 2017 6:07 am
Forum: AbleCommerce GOLD
Topic: PayPal Error on Mobile Checkout
Replies: 14
Views: 16759

Re: PayPal Error on Mobile Checkout

Here are the steps we used and use all the time when updating: We back our production site up including DB. We then downloaded your SR1 WSP patch. We validated the MD5 version all ok. We then stop the IIS on the production server and copy over the folders from the patch. We then restart the IIS serv...
by rlopez
Mon Jan 02, 2017 3:06 am
Forum: AbleCommerce GOLD
Topic: PayPal Error on Mobile Checkout
Replies: 14
Views: 16759

Re: PayPal Error on Mobile Checkout

Mazhar
We use WSP build.
by rlopez
Wed Dec 28, 2016 6:53 am
Forum: AbleCommerce GOLD
Topic: PayPal Error on Mobile Checkout
Replies: 14
Views: 16759

Re: PayPal Error on Mobile Checkout

Thank You Katie for your response, Just to clarify, there were other earlier post regarding PayPal express checkout problems with the API, buttons i.e. Gold Versions. However, this just occurred after we updated from Gold12 to Gold12SR1 which has AC8-3141 patch for PayPal. This is a BUG because ther...
by rlopez
Tue Dec 27, 2016 5:23 am
Forum: AbleCommerce GOLD
Topic: PayPal Error on Mobile Checkout
Replies: 14
Views: 16759

PayPal Error on Mobile Checkout

Since upgrading from Gold R10 to GoldR12 we have seen this error listed below now and then. Since the last upgrade to Gold12SR1 we are seeing this all the time. Checking our logs shows where this order specifically has crashed during the customer's checkout via a mobile device. Checking PayPal all c...
by rlopez
Tue Jul 26, 2016 5:29 am
Forum: AbleCommerce GOLD
Topic: R12 Severity Error Common Proxy Webservice
Replies: 2
Views: 4010

Re: R12 Severity Error Common Proxy Webservice

Mazhar Thank you for the reply. The only customization is in the Header & Footer's. After further research it appears to be a BOT coming from overseas. It must be digging for something and threw this error. So this is not a Able internal error. At this time no further errors on this since my last po...