Search found 1231 matches

by Shopping Cart Admin
Wed Mar 25, 2015 11:13 am
Forum: AbleCommerce GOLD
Topic: Site suddenly slowing down and dying every few minutes
Replies: 22
Views: 9562

Re: Site suddenly slowing down and dying every few minutes

Hi Rick,

BACKUP THE DB, BEFORE DOING ANYTHING MANUAL ON THE DB!

I'd recommend doing the manual cleanup it should just take a few minutes in blocks of 50k. Our routine is slow to keep the load off the server.
by Shopping Cart Admin
Wed Mar 25, 2015 10:20 am
Forum: AbleCommerce GOLD
Topic: Site suddenly slowing down and dying every few minutes
Replies: 22
Views: 9562

Re: Site suddenly slowing down and dying every few minutes

Hello Rick,

So long as you're not seeing any timeout issues in the error log it's easiest to just let the maintenance routine continue.
by Shopping Cart Admin
Wed Mar 25, 2015 9:11 am
Forum: AbleCommerce GOLD
Topic: Site suddenly slowing down and dying every few minutes
Replies: 22
Views: 9562

Re: Site suddenly slowing down and dying every few minutes

Hello Rick, If the queries are timing out try setting the rowcount before the query. 50k is np on most sql servers, I up it higher on faster SQL servers. Still run the queries in the order show in the help site. If you have a lot of old history, you can just adjust the dates in the queries to get le...
by Shopping Cart Admin
Wed Mar 25, 2015 8:22 am
Forum: AbleCommerce GOLD
Topic: Site suddenly slowing down and dying every few minutes
Replies: 22
Views: 9562

Re: Site suddenly slowing down and dying every few minutes

Hello Rick,

You likely need to manually clean up the anon users in the database after that attack yesterday.

http://help.ablecommerce.com/upgrades/a ... enance.htm
by Shopping Cart Admin
Tue Mar 24, 2015 12:37 pm
Forum: AbleCommerce GOLD
Topic: Site suddenly slowing down and dying every few minutes
Replies: 22
Views: 9562

Re: Site suddenly slowing down and dying every few minutes

Hi Rick,

Yes, it looks like the most likely theory to me. Anytime we see the request so close together...30 in 1/2 minute it's a sign of an attack/rogue bot.
by Shopping Cart Admin
Tue Mar 24, 2015 12:02 pm
Forum: AbleCommerce GOLD
Topic: Site suddenly slowing down and dying every few minutes
Replies: 22
Views: 9562

Re: Site suddenly slowing down and dying every few minutes

Just looked and a new error came in We just had the following error show up 30 times in 30 seconds:
Check your IIS logs and block the IP source of this attack. Someone is intentionally bringing your site down if your seeing that many requests per minute.
by Shopping Cart Admin
Tue Mar 24, 2015 9:50 am
Forum: AbleCommerce GOLD
Topic: Gold responsive theme showing mobile site on phone
Replies: 5
Views: 2061

Re: Gold responsive theme showing mobile site on phone

Seems like the confusion is caused by the setting name in code which says MobileStoreClosed where true means its closed and false means its open. Tripped up the developer looking at the code.
by Shopping Cart Admin
Tue Mar 24, 2015 9:15 am
Forum: AbleCommerce GOLD
Topic: Shipstation
Replies: 11
Views: 8683

Re: Shipstation

Hi Tim,

We initially started down the easy road with just creating an xml file for ShipStation to grab, but found it too limiting to work properly with AbleCommerce.
by Shopping Cart Admin
Tue Mar 24, 2015 6:21 am
Forum: AbleCommerce GOLD
Topic: Shipstation
Replies: 11
Views: 8683

Re: Shipstation

At the 3 minute mark they show you can simply click a button on shipstation to import orders and mention that it automatically downloads new orders..... That is for the xml download, which is their older 'primitive' system which has MANY limitations. We took the extra time and used their new API in...
by Shopping Cart Admin
Mon Mar 23, 2015 7:38 am
Forum: AbleCommerce GOLD
Topic: MailChimp
Replies: 18
Views: 12743

Re: MailChimp

Howdy Joe, It's been requested and we've looked into it as well. The full integration with ecommerce tracking is a bit more work, I'm not sure if you went that far. But we really like mail chimp and have been toying with it for some time. http://ablecommerce.uservoice.com/forums/178762-ablecommerce-...
by Shopping Cart Admin
Thu Mar 19, 2015 12:23 pm
Forum: AbleCommerce GOLD
Topic: Gold R10 Release date?
Replies: 20
Views: 8981

Re: Gold R10 Release date?

I'm closing this thread as it's about the release date and we've released. Please post your question to a new thread with an appropriate title.

Thank you!
by Shopping Cart Admin
Wed Mar 18, 2015 6:27 am
Forum: AbleCommerce GOLD
Topic: Gold R10 Release date?
Replies: 20
Views: 8981

Re: Gold R10 Release date?

Hello, The one page checkout isn't going to work with responsive, it will have to be totally re-written to function. There wasn't a way to break it apart and maintain backwards compatibility with older versions. We look forward to getting everyone's feedback and continue to evolve AbleCommerce's res...
by Shopping Cart Admin
Tue Mar 17, 2015 1:54 pm
Forum: AbleCommerce GOLD
Topic: AbleCommerce GOLD R10 Available!
Replies: 0
Views: 6262

AbleCommerce GOLD R10 Available!

AbleCommerce GOLD Release 10 is an exciting release that includes Bootstrap Responsive Store Template, ShipStation and Tax Cloud support. If you've waited to upgrade from older versions, now is the time to upgrade! AbleCommerce GOLD R10 Features Responsive Design theme using Bootstrap New tax provid...
by Shopping Cart Admin
Mon Mar 16, 2015 8:03 am
Forum: AbleCommerce GOLD
Topic: Drop Shipping - ac_VendorGroups
Replies: 4
Views: 1244

Re: Drop Shipping - ac_VendorGroups

Hello May, Are all products available from all shippers? Since users can change their address, you'd be safer making the association to the order itself. Please try to provide as much detail as possible on how, what, where, when and why so that our developers are able to make a good suggestion. It's...
by Shopping Cart Admin
Mon Mar 16, 2015 6:59 am
Forum: AbleCommerce GOLD
Topic: Gold R10 Release date?
Replies: 20
Views: 8981

Re: Gold R10 Releasdate?

Hi,

It's getting very close! I'm hopeful that tomorrow brings good news.
by Shopping Cart Admin
Fri Mar 13, 2015 11:39 am
Forum: AbleCommerce GOLD
Topic: Drop Shipping - ac_VendorGroups
Replies: 4
Views: 1244

Re: Drop Shipping - ac_VendorGroups

Hello May, Vendor groups was something was added for future functionality, but the feature wasn't ever moved forward as no one asked for the function to be improved. By zone shipping notifications will require customization. Please provide more details about your requirements and one of our develope...
by Shopping Cart Admin
Fri Mar 06, 2015 10:16 am
Forum: AbleCommerce GOLD
Topic: debug 30day trial install
Replies: 17
Views: 7073

Re: debug 30day trial install

Hello, there is only 3 tables in the database. The install didn't complete, you should create a new blank database and try again. The server configuration (windows 2012, sql 2014 and .net 4.5) is known to be working fine! AbleCommerce should be easy to install on this environment, I'm sorry your hav...
by Shopping Cart Admin
Tue Dec 30, 2014 9:19 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: 301 Redirect from http to https
Replies: 1
Views: 2690

Re: 301 Redirect from http to https

Hello Larry,

Just to recap what we spoke about in chat, I recommended Isapi_rewrite. Please let us know if you find an end solution to the 301 issue.
by Shopping Cart Admin
Tue Dec 30, 2014 8:43 am
Forum: AbleCommerce GOLD
Topic: PCI Certified?
Replies: 2
Views: 981

Re: PCI Certified?

Hello, It's still acceptable for preexisting deployments that's correct and new accounts so long as you self attest your PCI. Which most folks are required to do anyway as part of the PCI scanning services. We've partnered with ControlCase and Gold is currently being re certified PA-DSS (3.0) and we...
by Shopping Cart Admin
Tue Dec 02, 2014 1:03 pm
Forum: AbleCommerce GOLD
Topic: Manual Time Zone Setting Caused Holiday Sale Snafoo
Replies: 4
Views: 1624

Re: Manual Time Zone Setting Caused Holiday Sale Snafoo

Hi Neal, Please post the feature to uservoice as features are selected by user vote. http://ablecommerce.uservoice.com/ Considering... States and territories in the United States that do not observe daylight saving time, aside from most of Arizona, include: Hawaii, American Samoa, Guam, Puerto Rico,...
by Shopping Cart Admin
Mon Dec 01, 2014 12:29 pm
Forum: AbleCommerce GOLD
Topic: Multiple Addresses and OPC not working right
Replies: 3
Views: 1248

Re: Multiple Addresses and OPC not working right

I see the Multiple addresses button greyed out until you enter the first address then it's available. I really think the standard checkout without guest checkout enabled is better if your customers frequently ship to multiple addresses. The OPC kicks you back to user registration to create an accoun...
by Shopping Cart Admin
Mon Dec 01, 2014 11:36 am
Forum: AbleCommerce GOLD
Topic: Multiple Addresses and OPC not working right
Replies: 3
Views: 1248

Re: Multiple Addresses and OPC not working right

What release are you experiencing this with?
by Shopping Cart Admin
Tue Nov 25, 2014 7:54 am
Forum: AbleCommerce GOLD
Topic: DISABLE SSL 3.0, ENABLE TLS 1.0+ POODLE
Replies: 8
Views: 23217

Re: DISABLE SSL 3.0, ENABLE TLS 1.0+ POODLE

Hello Rich,

You need to disable SSl v3 on the webserver and PayPal will continue to world over TLS 1.0+
by Shopping Cart Admin
Thu Nov 20, 2014 2:33 pm
Forum: AbleCommerce GOLD
Topic: Upgrading vs Clean Install from AC 7
Replies: 2
Views: 1004

Re: Upgrading vs Clean Install from AC 7

Hello Cade, It's all new code and files so the upgrade is just making a few changes to the database from 7.0.7 to make it work with GOLD, the databases are mostly the same. I don't think I'd abandon all of my users/passwords for the sake of being 'clean'. Again none of the AC7.0.7 files will be reta...
by Shopping Cart Admin
Tue Nov 18, 2014 12:24 pm
Forum: AbleCommerce GOLD
Topic: DISABLE SSL 3.0, ENABLE TLS 1.0+ POODLE
Replies: 8
Views: 23217

Re: DISABLE SSL 3.0, ENABLE TLS 1.0+ POODLE

Hello All,

PayPal will be stopping support for SSL 3.0 on December 3rd!