Search found 1916 matches

by Katie
Tue May 07, 2019 2:33 pm
Forum: AbleCommerce GOLD
Topic: Error log
Replies: 4
Views: 2964

Re: Error log

If the errors only starting appearing a month ago, then try to see if something else has changed. Perhaps an upgrade or patch that was applied to the server. If nothing changed with the application code, then you'll need to start looking at other causes.
by Katie
Thu May 02, 2019 3:23 pm
Forum: AbleCommerce GOLD
Topic: Shipstation issue.
Replies: 7
Views: 3985

Re: Shipstation issue.

One thing you can try is creating a new custom order status. (e.g. Order Processed, or whatever you can say to imply the order is beyond the cancellation point.) This way, changing new orders to the new 'processed' status wouldn't change the 'real shipping' status and Shipstation will continue to wo...
by Katie
Thu May 02, 2019 6:42 am
Forum: AbleCommerce GOLD
Topic: Forums change?
Replies: 7
Views: 3860

Re: Forums change?

You can find new, unanswered, unread, etc. posts from "Quick Links" in the upper-left corner.

I'm not thrilled with the skin changes either, but we didn't have a choice. Moving to a new server required the forums be brought up-to-date. It was really really old.
by Katie
Thu May 02, 2019 6:37 am
Forum: AbleCommerce GOLD
Topic: Error log
Replies: 4
Views: 2964

Re: Error log

Which version of AbleCommerce are you running, and what patches have you installed?

There is a jQuery patch for Gold R12 SR2 which impacted several features within the application, and there is the XSS patch that Judy is referencing.

Thanks,
Katie
by Katie
Wed May 01, 2019 2:21 pm
Forum: AbleCommerce GOLD
Topic: Forums change?
Replies: 7
Views: 3860

Re: Forums change?

That's correct. We recently moved the forums to a new server and upgraded the software at the same time.

If you have any trouble, please let me know.

Thanks!
Katie
by Katie
Mon Apr 22, 2019 10:30 pm
Forum: AbleCommerce GOLD
Topic: Discounts for and Automatic add/remove to user group?
Replies: 4
Views: 2735

Re: Discounts for and Automatic add/remove to user group?

but when should the user be added to the group after purchasing the item with the subscription? Check your test order and make sure it is paid. The subscription is activated when this happens. You can also manually activate the subscription from the order - check the subscriptions tab. Sounds like ...
by Katie
Wed Apr 17, 2019 9:01 pm
Forum: AbleCommerce GOLD
Topic: Help! Needed with Checkout
Replies: 6
Views: 3221

Re: Help! Needed with Checkout

Hello Rick, Can you briefly explain the customization? Also, which version and build are you using? When I searched on the error message, it does appear this has come up before but I can only find very old forum posts dating back to early versions of 7. If the contents of the basket are being change...
by Katie
Wed Apr 17, 2019 8:51 pm
Forum: AbleCommerce GOLD
Topic: Dynamic Pricing (Price / Sq Ft)
Replies: 1
Views: 2102

Re: Dynamic Pricing (Price / Sq Ft)

There is a bit of code that we use on the Admin side that might be close to what you need. If you edit a product, and enter dimensions in the shipping section, a link to show the calculated billable weight will appear. It's not exactly the same thing you need, but you might be able to reference this...
by Katie
Wed Apr 17, 2019 8:41 pm
Forum: AbleCommerce GOLD
Topic: Discounts for and Automatic add/remove to user group?
Replies: 4
Views: 2735

Re: Discounts for and Automatic add/remove to user group?

Yes, this should be quite easy to implement. For your premium membership product, make it a subscription . You will also need to create a user group for the subscription. Please take a look at this documentation for help in setting this up: http://help.ablecommerce.com/mergedprojects/ablecommercegol...
by Katie
Thu Jan 17, 2019 11:15 pm
Forum: AbleCommerce GOLD
Topic: Paypal Standard Return To Site No Order Verification
Replies: 14
Views: 4758

Re: Paypal Standard Return To Site No Order Verification

2. If they don't login to Paypal but use the pay with credit card option on the Paypal login as show above, they don't return to the receipt page. Any fix for this? Thanks! Barb Until I can do some testing, I don't think our PayPal integration supports this option...the one that is below the "Pay w...
by Katie
Thu Jan 17, 2019 10:59 pm
Forum: AbleCommerce GOLD
Topic: Dashboard View Quirk in R12?
Replies: 3
Views: 1306

Re: Dashboard View Quirk in R12?

It does look like the DLLs are all updated. I've also seen several cases of browser caching, so make sure to (F5) refresh from the Dashboard. You can also check the /app_data/versioninfo.xml file to see if this was missed in the upgrade. In fact, our upgrade packages include only the changed files, ...
by Katie
Thu Jan 17, 2019 10:49 pm
Forum: AbleCommerce GOLD Data Exchange
Topic: Product Export Partially Saved as .csv
Replies: 1
Views: 5507

Re: Product Export Partially Saved as .csv

Hi,

Check your Error log to see if there are any clues there. Most likely it is just a whole lot of records, and it puts a strain on the server. Try the export during a time when the server is quiet, and see if that makes any difference.

Thanks
Katie
by Katie
Tue Jan 15, 2019 12:43 am
Forum: AbleCommerce GOLD
Topic: Payeezy issue *critical*
Replies: 14
Views: 6242

Re: Payeezy issue *critical*

Hi Patty, This is an issue we've never seen with any other payment gateway. To answer your questions, yes, there is a way we can fix this. The Payeezy implementation is actually a sub-component of the E-payment Integrator gateway which supports nearly 200 payment systems. The Payeezy gateway has an ...
by Katie
Tue Jan 15, 2019 12:20 am
Forum: AbleCommerce GOLD
Topic: Paypal Standard Return To Site No Order Verification
Replies: 14
Views: 4758

Re: Paypal Standard Return To Site No Order Verification

If they don't login to Paypal but use the pay with credit card option on the Paypal login as show above, they don't return to the receipt page. I've never tested this feature, and we will need to get a developer involved to upgrade our PayPal integration because something is certainly going wrong w...
by Katie
Mon Jan 14, 2019 6:12 am
Forum: AbleCommerce GOLD
Topic: Paypal Standard Return To Site No Order Verification
Replies: 14
Views: 4758

Re: Paypal Standard Return To Site No Order Verification

Hi Barb, Thanks for your patience. We had a large PayPal update, but that was well before Gold R12. Mike gave me a link to your site, so I placed a test order to see if there was anything unusual, and I did notice something strange. There is a payment method named "PayPal or Credit Card". Except, th...
by Katie
Sat Jan 12, 2019 4:53 am
Forum: AbleCommerce GOLD
Topic: Paypal Standard Return To Site No Order Verification
Replies: 14
Views: 4758

Re: Paypal Standard Return To Site No Order Verification

Hi Barb, What version and build of AbleCommerce are you using? There may have been some Paypal updates, but I need to see where your install is at. The user is supposed to see the PayPal button from the final payment page in checkout, and it should send them off to PayPal's website. As long as the u...
by Katie
Fri Jan 11, 2019 10:02 pm
Forum: AbleCommerce GOLD
Topic: Paypal Standard Return To Site No Order Verification
Replies: 14
Views: 4758

Re: Paypal Standard Return To Site No Order Verification

Hi there, This isn't the behavior that you should be seeing. After the user is sent to PayPal's site for the payment, they should automatically return to the receipt page in AbleCommerce. Something doesn't seem to be working right. There used to be a setting within PayPal where you can enter the ret...
by Katie
Fri Jan 11, 2019 9:49 pm
Forum: AbleCommerce GOLD
Topic: Upgrade Gold R9 to R12 capturing payments
Replies: 1
Views: 1176

Re: Upgrade Gold R9 to R12 capturing payments

Hi Joe,

I'm so sorry I missed your question from a few weeks back. Let me do some checking and see what I can find.

Thanks
Katie
by Katie
Fri Jan 11, 2019 9:46 pm
Forum: AbleCommerce GOLD
Topic: Automatic Membership Discounts or Coupons
Replies: 1
Views: 836

Re: Automatic Membership Discounts or Coupons

Hi there, You should look into using the Discounts feature, located next to Coupons in the menu. These can be set up and assigned to groups. The discount behavior will show the discount while the user is logged in, and it will apply automatically. For free shipping, you can create a new method and a...
by Katie
Tue Nov 20, 2018 12:11 pm
Forum: AbleCommerce GOLD
Topic: UPS Registration Error - Unable to Register
Replies: 1
Views: 1014

Re: UPS Registration Error - Unable to Register

Hi there, I'm sorry for the trouble with UPS registration. Please take a look at this page - http://help.ablecommerce.com/index.htm#upgrades/acgold/ups_registration_patch.htm There is a patch that will need to be installed since UPS discontinued their auto-register feature that AbleCommerce had inte...
by Katie
Mon Nov 19, 2018 9:17 am
Forum: AbleCommerce GOLD
Topic: Avalara Complete in Gold?
Replies: 7
Views: 4255

Re: Avalara Complete in Gold?

We worked closely with Avalara when they certified our Gold AvaTax integration. This was a number of years ago, and they did not want us to support the tax recalculation feature, and that is why you'll see this message: "Tax recalculation is not supported by Avalara AvaTax." In our next version, we ...
by Katie
Mon Nov 19, 2018 6:49 am
Forum: AbleCommerce GOLD
Topic: Avalara Complete in Gold?
Replies: 7
Views: 4255

Re: Avalara Complete in Gold?

Hi Elizabeth, Thanks so much for posting this. I really appreciate it, and I have already passed on the info to the dev team. I just wanted to say that most AC merchants are taking orders with credit cards, so the taxes should be committed when the order is placed/paid/authorized. The AdjustTransact...
by Katie
Mon Nov 12, 2018 11:10 pm
Forum: AbleCommerce GOLD
Topic: Subscription Price for different variants
Replies: 1
Views: 964

Re: Subscription Price for different variants

Subscription pricing is based off of the product's base price. As such, a product can have a single subscription plan. If you use kitting, it can function like options, but each product can have its own subscription within the kit. That should work for you. Please let me know if you have any questio...
by Katie
Mon Nov 12, 2018 11:06 pm
Forum: AbleCommerce GOLD
Topic: Avalara Complete in Gold?
Replies: 7
Views: 4255

Re: Avalara Complete in Gold?

In Gold, our Avatax integration is certified by Avalara. They worked closely with us regarding requirements. Unfortunately, I did find an issue from several years ago regarding recalculation of taxes. Within the issue report, it explained the reason: Initially, Avalara told us we could not support t...
by Katie
Sat Nov 10, 2018 4:04 am
Forum: AbleCommerce GOLD
Topic: New Release?
Replies: 16
Views: 11521

Re: New Release?

Hello, If you are interested in the new version, we have just released a BETA of AbleCommerce 9. Do not use this for a live site. A download is available here: https://www.ablecommerce.com/Developers-W141.aspx When you register for the download, you should be automatically added to a developers' gro...