Search found 1916 matches

by Katie
Wed Nov 07, 2018 2:41 am
Forum: Critique My AbleCommerce Shopping Cart Powered Site!
Topic: AbleCommerce BETA (v.9) launched on October 31, 2018.
Replies: 9
Views: 39966

Re: AbleCommerce BETA (v.9) launched on October 31, 2018.

Hi Joe,

I'm not sure why this didn't work for you, but I went ahead and manually added forums access to your account.

Please let us know if this is working now.

Thanks,
Katie
by Katie
Fri Sep 28, 2018 12:10 am
Forum: AbleCommerce GOLD
Topic: New Release?
Replies: 16
Views: 11521

Re: New Release?

We are winding down. The upgrade from Gold R12 is currently undergoing testing. This will be the last project before an official beta is released. Keep in mind, that we still have to make final preparations for distribution, mailings, etc. but we are very close to having it ready. Thanks for your pa...
by Katie
Wed Jun 27, 2018 10:55 pm
Forum: AbleCommerce GOLD
Topic: Dimensional Weight -- Error in code?
Replies: 3
Views: 2185

Re: Dimensional Weight -- Error in code?

Here is some specific info: Retail rates for domestic shipments: Divide the cubic size in inches by 166 to determine dimensional weight in pounds. Increase any fraction to the next whole pound. Retail rates for international shipments: For export and import shipments, divide the cubic size in inches...
by Katie
Thu Jun 21, 2018 12:40 am
Forum: AbleCommerce GOLD
Topic: Dimensional Weight -- Error in code?
Replies: 3
Views: 2185

Re: Dimensional Weight -- Error in code?

Hi Steve, I opened a bug report. We need to check the API guide and perform some testing to clarify what the change is about. I was confused by UPS stating the divisor depends on the rate class. No other articles (that I can find) mention this. I'll give you an update as soon as I hear anything. Can...
by Katie
Wed Jun 13, 2018 11:08 pm
Forum: AbleCommerce GOLD
Topic: Page is enforced to load as http, when SSL is enabled
Replies: 1
Views: 1371

Re: Page is enforced to load as http, when SSL is enabled

We supplied a small patch to fix some issues with SSL. http://help.ablecommerce.com/upgrades/acGold/SSL_Patch_for_Gold_R11.htm Did you apply this yet? These issues were also fixed in a service release for Gold R11 http://help.ablecommerce.com/index.htm#t=upgrades%2FacGold%2FService_Release_Gold_R11....
by Katie
Fri May 25, 2018 2:34 am
Forum: AbleCommerce GOLD
Topic: GDPR
Replies: 5
Views: 2343

Re: GDPR

This was sent from our PCI certification service What you need to know about GDPR Prioritize: GDPR comes into effect on May 25th, 2018 Details: Under GDPR, Companies need to ask customers for their data in a clear and accessible way. Those customers will have the right to demand organisations delete...
by Katie
Thu May 17, 2018 3:09 am
Forum: AbleCommerce GOLD
Topic: Paypal update to API Certificate required
Replies: 2
Views: 1432

Re: Paypal update to API Certificate required

Judy, you might want to ask the client to send this email to Paypal and have it checked out. The grammar definitely looks suspicious.

https://www.paypal.com/us/selfhelp/arti ... ite-faq438
by Katie
Mon Apr 09, 2018 4:57 am
Forum: AbleCommerce GOLD
Topic: how to control page views
Replies: 4
Views: 2434

Re: how to control page views

Here is a link to a prior discussion about rogue bots.

viewtopic.php?f=65&t=18610&start=0&hilit=rogue+bot

There might be some helpful information.

Thanks
Katie
by Katie
Wed Apr 04, 2018 10:14 pm
Forum: AbleCommerce GOLD
Topic: Customers getting charged multiple times
Replies: 3
Views: 2919

Re: Customers getting charged multiple times

Hi Eldon, You've been using subscriptions for quite a while now. Did this just start happening? Can you think of anything that changed recently? I am totally stumped by the missing Order. You might want to enable debug mode for the gateway. If this keeps happening, then the logs will be the best ind...
by Katie
Fri Mar 30, 2018 2:26 am
Forum: AbleCommerce GOLD
Topic: Back in stock kit notification bug..
Replies: 2
Views: 1802

Re: Back in stock kit notification bug..

I vaguely remember this, but without a time frame or some reference to the original discussion, I'm unable to find anything.
by Katie
Sun Mar 25, 2018 2:54 am
Forum: AbleCommerce GOLD
Topic: Braintree set up
Replies: 15
Views: 18761

Re: Braintree set up

Hi Richard,

No problem! I'm just super happy to hear that it's working again. Good luck and let me know if you have any trouble.

Thanks
Katie
by Katie
Wed Mar 21, 2018 11:34 pm
Forum: AbleCommerce GOLD
Topic: Paypal changes TLS1.2
Replies: 6
Views: 4183

Re: Paypal changes TLS1.2

Merchants are still concerned since Paypal is sending out these notices. It would just be reassuring to get confirmation from AC. Honestly, it's hard for me to know why PayPal is sending out a notice to customers using Gold 12 SR1. I did some research last night and found AC8-3141: PayPal Security ...
by Katie
Wed Mar 21, 2018 11:13 pm
Forum: AbleCommerce GOLD
Topic: Auto remove people from subscription group
Replies: 3
Views: 3033

Re: Auto remove people from subscription group

The subscription feature will automatically remove the user from the group when the sub expires or is canceled manually. In your case, are you wanting to cancel the subscription if the payment fails? Wouldn't it be better to notify the customer if the payment failed to authorize, and try to get them...
by Katie
Tue Mar 20, 2018 11:11 pm
Forum: AbleCommerce GOLD
Topic: Two sites in one store/database
Replies: 1
Views: 1543

Re: Two sites in one store/database

All the Store ID fields are still in the database. So, I would think it could still be done...with customization of course.
by Katie
Fri Mar 16, 2018 11:26 pm
Forum: AbleCommerce GOLD
Topic: Template for specific product
Replies: 5
Views: 3483

Re: Template for specific product

Hi Eldon, I don't think it would be an easy or even moderately easy change, but I wonder if we could find you a workaround. The Vendor notification works with individual products. If you wanted to change the email template subject, recipient and contents, then it 'should' be possible to send the cus...
by Katie
Thu Mar 15, 2018 3:56 am
Forum: AbleCommerce GOLD
Topic: Braintree set up
Replies: 15
Views: 18761

Re: Braintree set up

Hi Richard, Testing has been completed. I'm attaching two patch files for Gold R12 SR2. There are two new files that need to be updated in the \bin\ folder. Please make backups before replacing them. Restart IIS or the application pool when finished. Thanks, and please let me know if this allows you...
by Katie
Wed Mar 14, 2018 1:45 pm
Forum: AbleCommerce GOLD
Topic: FedEx provider needs update - move to GitHub?
Replies: 31
Views: 23810

Re: FedEx provider needs update - move to GitHub?

If your shipping application is intended for resale, you must be a member of FedEx® Compatible to integrate FedEx functionality into your solution. You have to understand that we had a really great relationship with FedEx at one time, but that was a long time ago when there were only a few shopping...
by Katie
Wed Mar 14, 2018 1:12 pm
Forum: AbleCommerce GOLD
Topic: Sales Report to Show QTY of Items Purchased?
Replies: 1
Views: 1484

Re: Sales Report to Show QTY of Items Purchased?

I'm not quite following what you are asking. is this Sales by Product report just not doing the math to total the number sold in these qty-packs? It would probably help if you had a screenshot showing how these products were set up. I'm not sure I understand what you mean by 'qty-packs'. Thanks Katie
by Katie
Wed Mar 14, 2018 7:57 am
Forum: AbleCommerce GOLD
Topic: URL rewrite project file
Replies: 2
Views: 2019

Re: URL rewrite project file

Thanks for letting us know. We recently moved to a new hosting facility and the ftp site must not be setup properly yet.

I will update when it's fixed.

Thanks
Katie
by Katie
Wed Mar 14, 2018 7:47 am
Forum: AbleCommerce GOLD
Topic: FedEx provider needs update - move to GitHub?
Replies: 31
Views: 23810

Re: FedEx provider needs update - move to GitHub?

FedEx wants "integrated partners" For us, it starts and ends here. I have tried to submit an application to be an integration partner (first step). The trouble is our application is always denied. I know this is the proper course for an "officially supported and full integration with FedEx", and ye...
by Katie
Wed Mar 14, 2018 7:35 am
Forum: AbleCommerce GOLD
Topic: Problem with KB4088875 (Update Rollup)
Replies: 2
Views: 1800

Re: Problem with KB4088875 (Update Rollup)

Hi Jay,

Good to know. Thanks for posting this. I will alert our IT.

Thanks
Katie
by Katie
Wed Mar 14, 2018 12:20 am
Forum: AbleCommerce GOLD
Topic: Lucene search
Replies: 5
Views: 2165

Re: Lucene search

I should mention that a new bug was reported and confirmed in the latest version. If you are trying to search orders and use the 'KEYWORD' search by PRODUCT NAME or SKU, then you will get some strange results with paging and the number of results shown on each page. It doesn't seem to matter which s...
by Katie
Tue Mar 13, 2018 11:00 pm
Forum: AbleCommerce GOLD
Topic: Lucene search
Replies: 5
Views: 2165

Re: Lucene search

I did some searching and found an issue which I think is the one you are concerned about. Issue ID AC8-1648 - Lost order when two are placed at the exact same time This happened with the checkout code and the failed orders feature. Duplicate order numbers were created during high-volume times... Thi...
by Katie
Tue Mar 13, 2018 2:24 am
Forum: AbleCommerce GOLD
Topic: Lucene search
Replies: 5
Views: 2165

Re: Lucene search

Are you asking if this bug still exists in the latest version? I remember something about it, but it was so long ago now.
by Katie
Fri Mar 09, 2018 11:30 am
Forum: AbleCommerce GOLD
Topic: Store Down due to not able to process credit cards
Replies: 5
Views: 3860

Re: Store Down due to not able to process credit cards

Thanks Jay. Yep - that's the link I had copied and forgot to paste.

It's been a really long week.