Search found 1916 matches

by Katie
Fri Mar 09, 2018 8:20 am
Forum: AbleCommerce GOLD
Topic: Store Down due to not able to process credit cards
Replies: 5
Views: 3860

Re: Store Down due to not able to process credit cards

Hi Eldon,

You can fix this issue by setting a machine key for the website. This FAQ provides some instructions on how to do that easily.

This will prevent the gateway information from ever being lost again.

Hope this helps.
Katie
by Katie
Fri Mar 09, 2018 3:34 am
Forum: AbleCommerce GOLD
Topic: Braintree set up
Replies: 15
Views: 18760

Re: Braintree set up

I'm sorry. I will have an answer for you by Monday. It's just been super busy and I haven't had a chance to do the final testing.
by Katie
Fri Mar 09, 2018 12:38 am
Forum: AbleCommerce GOLD
Topic: Upgrading to jQuery 3.0.0
Replies: 31
Views: 20460

Re: Upgrading to jQuery 3.0.0

That's awesome news! Thanks for letting us know. I'll update the issue report with your confirmation.
by Katie
Thu Mar 08, 2018 1:05 am
Forum: AbleCommerce GOLD
Topic: PayPal return url
Replies: 9
Views: 5284

Re: PayPal return url

Our problem is any scripts installed on the receipt page to track sales never fire for PayPal orders.
This is a bug. I absolutely understand what is happening, and I think it's been brought up before.

I don't know how old our Paypal integration is now....but I think it needs a total upgrade.
by Katie
Thu Mar 08, 2018 12:41 am
Forum: AbleCommerce GOLD
Topic: PayPal return url
Replies: 9
Views: 5284

Re: PayPal return url

I think this happens when the PayPal payment was successful. Otherwise, we should send them to the receipt page and a Paypal payment button would should up there. We are trying to predict where to send them depending on the success of the transaction. This is the behavior that I've experienced durin...
by Katie
Tue Mar 06, 2018 4:44 am
Forum: AbleCommerce GOLD
Topic: Duplicating Live Shop (Creating a Test Shop)
Replies: 1
Views: 1528

Re: Duplicating Live Shop (Creating a Test Shop)

Hi there,

Looks like you are almost there. You probably need to get a new license key with the port number. You can make a request from your order. Be sure to give the version of AbleCommerce you are using for this dev install.

Let me know if you have any trouble.
by Katie
Mon Mar 05, 2018 10:12 pm
Forum: AbleCommerce GOLD
Topic: Store Down due to not able to process credit cards
Replies: 5
Views: 3860

Re: Store Down due to not able to process credit cards

The TLS changes that we documented have been working successfully for everyone that I know of.

This is an error that doesn't seem related to TLS. It's like the gateway lost it's settings possibly?

Thanks
Katie
by Katie
Fri Mar 02, 2018 1:16 am
Forum: AbleCommerce GOLD
Topic: FedEx provider needs update - move to GitHub?
Replies: 31
Views: 23810

Re: FedEx provider needs update - move to GitHub?

Now that CodePlex is shutdown, they've archived everything Thanks for this information. I didn't realize that the download link had been archived, and the code is outdated too! Let me ask around and see what I can find out. We'll get it sorted out soon. Thank you everyone. I really appreciate your ...
by Katie
Thu Mar 01, 2018 3:59 am
Forum: AbleCommerce GOLD
Topic: FedEx provider needs update - move to GitHub?
Replies: 31
Views: 23810

Re: FedEx provider needs update - move to GitHub?

Please voice your complaint to Fedex. We would love to have them integrated with AbleCommerce again. However, they only want to work with big giant corporations...apparently. We have made several attempts to contact FedEx so we can be an 'approved' integration partner. This has been going on for MAN...
by Katie
Wed Feb 28, 2018 3:39 am
Forum: AbleCommerce GOLD
Topic: URL Rewrite Issues in DEV mode
Replies: 4
Views: 2117

Re: URL Rewrite Issues in DEV mode

Hello, Never heard of these issues. The only difference between a DEV and LIVE license is that we strip out the customer information when orders are placed. If you are getting 404 errors, then it's probably a server configuration issue, or maybe you moved this install and didn't get everything quite...
by Katie
Tue Feb 27, 2018 10:16 pm
Forum: AbleCommerce GOLD
Topic: Upgrading to jQuery 3.0.0
Replies: 31
Views: 20460

Re: Upgrading to jQuery 3.0.0

Hi, First round of testing has been completed. The developer has written some instructions for upgrading to jQuery 3.3.1. Please let us know if this gets you through the PCI scan. Thanks Katie AG Gold Update to JQuery v3.3.1: -------------------------------- 1. Download the JQuery v3.3.1 from the fo...
by Katie
Tue Feb 27, 2018 10:43 am
Forum: AbleCommerce GOLD
Topic: Upgrading to jQuery 3.0.0
Replies: 31
Views: 20460

Re: Upgrading to jQuery 3.0.0

Hi there,

I wanted to give you an update. It looks like good news possibly. Our initial tests show that we can upgrade jQuery. The developer needs to do some testing, and get together the information on patching an install.

Hopefully, it will be within 2 days.

Thanks
Katie
by Katie
Tue Feb 27, 2018 12:42 am
Forum: AbleCommerce GOLD
Topic: Braintree set up
Replies: 15
Views: 18760

Re: Braintree set up

Hi Richard,

I just wanted to give you an update. The patch is ready, but we need to do one more test on the production server. Hopefully, that will go smoothly and we can get you a file to download very soon.

Thanks
Katie
by Katie
Tue Feb 27, 2018 12:40 am
Forum: AbleCommerce GOLD
Topic: UK Print Invoice
Replies: 3
Views: 2159

Re: UK Print Invoice

Great! Thanks for letting us know.
by Katie
Mon Feb 26, 2018 3:29 am
Forum: AbleCommerce GOLD
Topic: UK Print Invoice
Replies: 3
Views: 2159

Re: UK Print Invoice

What do you see in the "Address Format" field when you edit this country from the Configure > Regions > Countries page?

Thanks
Katie
by Katie
Mon Feb 26, 2018 3:20 am
Forum: AbleCommerce GOLD
Topic: Store wide discount issues
Replies: 18
Views: 13554

Re: Store wide discount issues

Knowing that the discounts combine, can you lower the member discount, so the total of the two is what you ultimately want to offer the membership group?

For example, something like "Members get an extra 10% off"....
by Katie
Sun Feb 25, 2018 10:43 pm
Forum: AbleCommerce GOLD
Topic: Store wide discount issues
Replies: 18
Views: 13554

Re: Store wide discount issues

Yes, we realize the discount feature needs to be improved. As I said in my last post, we have already included this as a feature request for a future version.
by Katie
Fri Feb 23, 2018 9:09 am
Forum: AbleCommerce GOLD
Topic: Braintree set up
Replies: 15
Views: 18760

Re: Braintree set up

Hello Richard,

This is a new issue. I have reported it to development. Will give you an update as soon as I can.

Thanks
Katie
by Katie
Fri Feb 23, 2018 8:40 am
Forum: AbleCommerce GOLD
Topic: Store wide discount issues
Replies: 18
Views: 13554

Re: Store wide discount issues

The current behavior of having multiple discounts is to combine them. This is by design. I understand that in your situation it doesn't work out so well. The only way around this is to create additional features for Discounts, and add an option that would prevent discounts from being combined with o...
by Katie
Fri Feb 23, 2018 4:08 am
Forum: AbleCommerce GOLD
Topic: NHibernate Cache AC Gold R11
Replies: 6
Views: 3471

Re: NHibernate Cache AC Gold R11

All I can say is that AbleCommerce does not cache the product prices. Once the price is updated in the database, it will not change back.

Perhaps you are having some trouble with a customization.
by Katie
Fri Feb 23, 2018 2:14 am
Forum: AbleCommerce GOLD
Topic: NHibernate Cache AC Gold R11
Replies: 6
Views: 3471

Re: NHibernate Cache AC Gold R11

I'm not sure what could be going on, but after you update the database, can you check a product from the admin and see if the updated price appears here or does it revert back?

Thanks
Katie
by Katie
Fri Feb 23, 2018 2:04 am
Forum: AbleCommerce GOLD
Topic: Upgrading to jQuery 3.0.0
Replies: 31
Views: 20460

Re: Upgrading to jQuery 3.0.0

I opened an issue report yesterday. As soon as it's possible, we'll have a developer take a closer look at each security issue and see what options are available.

Thanks
Katie
by Katie
Tue Feb 20, 2018 4:05 am
Forum: AbleCommerce GOLD
Topic: Chase Paymentech AVS matching
Replies: 7
Views: 4326

Re: Chase Paymentech AVS matching

Interesting. I believe Authorize.net has this ability to deny or accept based on the outcome of AVS or other pieces of data.

This is not a feature we have. We show the AVS results on the order summary page, and payments page. You can always check this setting before capturing the funds.
by Katie
Mon Feb 19, 2018 11:17 pm
Forum: AbleCommerce GOLD
Topic: Chase Paymentech AVS matching
Replies: 7
Views: 4326

Re: Chase Paymentech AVS matching

If Chase has an option to deny the transaction because of AVS mis-match, then you can also fail the order in AbleCommerce with a checkout setting.
by Katie
Mon Feb 19, 2018 11:15 pm
Forum: AbleCommerce GOLD
Topic: Upgrading to jQuery 3.0.0
Replies: 31
Views: 20460

Re: Upgrading to jQuery 3.0.0

Has 3.0.0 been tested and are there any instructions or guides on what needs to be changed to upgrade to 3.0.0? This is the first I've heard of a failed scan. We have not tested or have any immediate plans to upgrade to jQuery 3.0.0. Have you already applied the patch we released for XSS? http://he...