AbleCommerce Shopping Cart Software

http://www.scanalert.com/bot.jsp Yep. Caught that after posting. Trying to figure out how to filter the data. We've confirmed our machine key settings with our co-locating company so that rules out part of the MSFT tech note options. UPDATE: Just found an old thread regarding this issue. No resolut...

Unfortunately, the AC logs don't have a lot of information. I can only find one instance where maintenance was recorded as running in the app.log that matched up to time where we had server issues. I'm inclined to say it may not be an AC maintenance issue. If AC has an option to turn on a greater le...

We have been experiencing intermittent system slowdowns for some time now. For a long time, we thought they were related to AC maintenance as we would regularly find maintenance related errors in the AC error log that coincided with the performance lags. Essentially, the site will come to a standsti...

We finally identified custom code that was put in place for disabled items to be the culprit. Sales are trending back up. (We cannot say with 100% certainty that this was the cause of lost sales, but it wouldn't take much of a leap in logic.) Someone correct me if I am wrong, but our kitted parts no...

OK. Thanks. Any suggestions as to what to check? These items worked fine prior to the 7.0.3 upgrade. As mentioned, they're one of our top selling products. - Inventory management is turned off. - The kit component is selected via a drop down menu and are zero extra cost. - Deleting the kit component...

Hi everyone, We have a fire to resolve. One of our top selling items is a piece of hardware (bridge) that comes with your choice of nut. The nut is free and the customer needs to select the proper size. So... a kit. This was working fine last week prior to our 7.0.3 upgrade. One of our staff noticed...

It would be interesting to see if any other large sites would try adding these indexes to see if performance increases on their sites. Or if larger sites would be willing to divulge their index structure. This is only two tests here, Joe's site and ours, but this makes a strong argument for AC inves...

Anyone? This came up in our departmental meeting today.

How to omit gift certificates from shipping costs without making checkout confusing for our customers???

Is there any way to push maintenance to the evening hours when we have less traffic? This problem of deadlocked resources is resolved in our upcoming release. The maintenance processes should not be resource intensive, however the way we implemented some of the cleanup tasks was less than desirable...

I've run several different profiler tests and these are the statements that are taking the most time: RPC: Completed: exec sp_executesql N'SELECT UserId FROM ac_Users WHERE LoweredUserName = @userName',N'@userName nvarchar(36)',@userName=N'39a09cb6-8653-41e7-8a43-df2b26ad74c0' Is it possible you ar...

Are there any significant changes under the hood? We've found page tracking requests are running slow and have disabled page tracking for now. Unfortunately, that made very little difference. What version did you upgrade from? Is it possible to run SQL Profiler and find out what the SQL Server is t...

Hello everyone, We're in a bit of a stressful situation right now. We upgraded to 7.0.3 last night. We noticed our SQL server activity was higher than normal. This was a bit of a concern but thought the upgrade might be performing some sort of re-index and let it go. Today, processor usages is pegge...

Just make the certificate from a different warehouse with a different shipping method. That works fine if the customer only orders gift certificates. If they order GCs in addition to any other items, the customer is presented with shipment #1 and shipment #2 during checkout. This would be very conf...

We have an odd situation with gift certificates and shipping. We generate nice embossed gift certificates for our customers and mail them out. (The certs can be redeemed online or over the phone, btw.) Our US shipping rates are based on the merchandise value of the order. When customers buy multiple...

That doesn't make sense. I've tested it and it works, but it still doesn't make sense. Does disable purchase *only* control the appearance of a buy button? On a related thought, we are not currently managing inventory through AC. If we enable inventory management, what happens if a customer adds an ...

We've had several instances of customers buying items that have been marked hidden *and* disabled for purchase. Our admin staff is frustrated as we've oversold a few items and are wanting to know how this could happen? My best guess is the items were already in a customer's basket. I've managed to r...

We are still having problems here and have never found a solution. Our accounting staff are cross referencing our order emails against payment receipts to see if there are any missed orders. We still miss orders from time to time and end up with cranky customers.

I guess it depends.. If the single page display is just all of the single lines added up then there wouldnt be a potential problem correct? Maybe I am not understanding the problem. My concern is rounding and significant digits. I've encountered other systems before that moved from sales tax strict...

Many AC sites using Authorize.net lost their card processing capabilities on the 3rd due to an outage at a data center in Seattle. Our site is co-located in the same building and our entire site was down for over a day. This has been a good kick in the rear to revisit our disaster recovery policies....

Is anyone using Shipper 3 to ship internationally? We currently use Endicia and Worldship to handle USPS and UPS, respectively. Our international business continues to increase and we need to find ways to improve shipping efficiency. UPS is nice with its electronic paperwork, but USPS takes extra ti...

I dont have it being displayed like that on E-mails.. Maybe you need to upgrade your templates. The ONLY time I see tax displayed under each line item is when viewing the order via "edit order items" My setting are Taxes enabled = yes shopping display = Do nto show taxes while shopping Invice displ...

We've finally upgraded to 7.0.3 and are seeing some problems with sales tax results and how they're being displayed. - Sales tax display is set as show summary tax details only. However, we're seeing sales tax being calculated per line item and displayed individually. I've attached a screen shot. - ...

This happened at Fisher Plaza in Seattle, which happens to be one of the major data centers for the PacNW. Warmoth happens to have our live servers co-located there through adhost.com. Our site has been down since 11PM last night. We selected them because of their fault tolerance and multiple redund...

I've been attempting to get subversion working on our development server off and on for a few weeks now and continue to have subversion crashing on me after about 45 minutes of trying to commit the trunk files. Does it normally take so long to commit and entire site? We've been using Beyond Compare ...

Sounds like you did not use proactive chats aggressively enough. In bold chat you can install the conversion code so that you are able to see what sales were influence by chats. Some people think proactive chats are a turn off, but we have great success with them. If we did not utilize proactive ch...