AbleCommerce Shopping Cart Software

Fiew additional things that will increase site performance and help fixing the issue - set a database maintenance plan on the DB server - disable page tracking : Administration > Configure > Page Tracking - set low value for Anonymous User Maintenance : Administration > Configure > Maintenance (for ...

Hi Moustafa, The exception log show that site application pool is being configured under ASP.NET Version:2.0.50727.3618. If you are running 7.0.7 or the latest Gold release make sure that site application pool is set to ASP.NET 4.0 Integrated mode. Asp.Net http modules configuration in 4.0 is differ...

This is a generic UnhandledException message. Contact your hosting provider and request the full exception log for all exceptions in the server application log.
Go to the exception details and look at the exception stack for the actual reason causing the exception.

In order to share product images between two or more servers you have to setup a shared storage trough iSCSI or other SAN storage. You can also have only the Assets folder shared by using hard folder links (MKLINK windows command) on both servers pointing to the same shared folder.

This is OK, extending database nvarchar from 100 to 255 is safe. Just press OK to continue. The operation will make changes to the database schema which will not affect your site functionality.

It seems that the user account assigned to site application pool does not have List Folder Contents and Read permissions on the %windir%\Temp folder. In IIS go to application pool settings and see what is the windows user account assigned to this applicaiton pool. From windows explorer navigate to c...

Enable custom error reporting customErrors mode="Off" in web config to get the exception error and see what is causing the issue.

AbleCommerce Dataport utility uses clientapi/ClientApiService.ashx to communicate with the database. Make sure clientapi/ClientApiService.ashx page exist and is accessible trough: http://newton/clientapi/ClientApiService.ashx If the page is not accessible or generates exceptions then dataport will n...

The implementation is in : ConLib\PasswordHelpPage.ascx.cs

if ((_User == null) || (!_User.IsApproved)) Response.Redirect(NavigationHelper.GetHomeUrl());

Hello, It seems that the user account related to this password reset has been disabled or locked out. PasswordHelp checks if the account is active and redirects to site home url in case the user account is not active. If the password reset is for a regular user account you can login and enable the u...

Based on the exception error code (Exception from HRESULT: 0x80131418) the issue seems like a folder permission issue. If you are running your site in a shared hosting environment submit a support ticket with your hosting provider. The exception (Exception from HRESULT: 0x80131418) is ASP.NET specif...

It is doable if you have server disks on a shared storage (SAN or iSCSI) attached to both servers and two separate AbleCommerce licenses for the same domain. Such configuration however will be difficult to maintain and upgrade and adds additional complexity that may cause site downtimes. If you just...

Hello, This can be fixed with simple URL Rewrite Rule. Add the following IIS URL Rewrite rule in your web config file rewrite rules section. <rule name="SEO Remove Trailing Slash" stopProcessing="true"> <match url="(.*)/$"/> <conditions> <add input="{REQUEST_FILENAME}" matchType="IsDirectory" negate...

What this error means is that System.net.mail was unable to find the smtp server. To resolve the issue, check that the SMTP Server Host in AbleCommerce control panel settings resolves to the correct smtp server IP. You can also try to replace the smtp host name with the actual smtp server IP and see...

We use ELMAH for our clients hosted with us and it works great. You can set up email notifications, web page or RSS error feed. http://code.google.com/p/elmah/ The ELMAH install requires only elmah.dll copy in your Ablecommerce /bin folder and few lines of web.config code. You can switch on/off erro...

We switched our Merchant account from http://www.unitedbankcard.com/ to http://www.heartlandpaymentsystems.com/ (NYSE - HPY) a couple of months ago. Both merchant providers offer Authorize.Net, so switching from one provider to another required only changing Authorize.Net credentials. Heartlandpayme...

Hello,

You can manually modify the Google Feed Format in all 7.0.x versions, no additional modules or upgrades required. For detailed information
please refer to:

http://resources.drundo.com/post/custom ... merce.aspx

Backup your database means backing up your site mssql database instance that was initially created during AbleCommerce install. In case anything goes wrong with DataPort site database can be restored from the backup copy. If you do not have access to the database server or site is being hosted in a ...

Try to export the encryption keys - Login to AbleCommerce admin control panel - From the top menu go to: Configure -> Security -> Encryption Key - Under Back-up Encryption Key section click on Get Backups and then import the keys under the new virtual folder. We use both SVN and Mercurial version co...

Hi Jay, The default exportlist functionality tries to find customer address information for each email in the list and times-out if you have more than few hundred emails. If you just need to export email addresses with no additional information you can use the code listed below. - go to [site physic...

Hi Deverill, If you do not have access to a server image backup copy and the server can not be restored from backup image, web sites and SSL still have be manually recreated. I would recommend keeping local backup of the following: - full archive in .zip or .rar format of your site Root Folder - bac...

Hello,

Magento is php/mysql based and is primarily running on LAMP stack based hosting. While the latest IIS 7.5 has native PHP support and is faster than PHP on Apache most PHP
developers feel more comfortable running Magento on LAMP (Linux/Apache/MySQL/PHP).

Hello, You may have to add "customer" folder into the App_Data/ablecommerce.config file. Below are the ssl folders included by default. <securePages enabled="true" ignoreHandlers="WithStandardExtensions"> <directories> <add path="Admin" recurse="true" /> <add path="Members" recurse="true" /> <add pa...

Hi Glen,

There has not been any changes to the Auth.Net protocol in the last few years. The AC 7.0 version should work fine with no additional changes, you just need to configure AuthNet
from within your AC Admin control panel.

Changing your site IP address should not affect any of the functionality or SEO ranking of your site. However if the service upgrade requires physical site root folder change
you would need to reenter AbleCommerce site license and update feeds paths in the database.