Search found 1918 matches

by Katie
Wed Mar 30, 2011 1:09 pm
Forum: 7.0 DataPort
Topic: Dataport on local host
Replies: 7
Views: 7119

Re: Dataport on local host

Please double-check to make sure that the client API dll files were updated your store's BIN directory. You should restart the AbleCommerce application to make sure that caching isn't an issue as well.

Thanks,
Katie
by Katie
Wed Feb 09, 2011 1:27 pm
Forum: 7.0 DataPort
Topic: New 4/6! Universal DataPort v7.4.236 Beta
Replies: 1
Views: 7643

Re: New 4/6! Universal DataPort v7.4.236 Beta

The universal dataport is version independent in the sense that it will work with any version of AbleCommerce, but that doesn't mean the data is portable between different versions. So exporting and importing to a different version is not reliable or supported. If you need to upgrade your installati...
by Katie
Thu Oct 21, 2010 8:04 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Deleting Anonymous Users
Replies: 18
Views: 8948

Re: Deleting Anonymous Users

Hi Rick,

This is likely something specific to your system and we're going to need to get the login credentials to your server and AbleCommerce. Can you open a support case please?

Thanks!
by Katie
Fri Jul 30, 2010 10:18 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Digital Products and License Keys
Replies: 1
Views: 1694

Re: Digital Products and License Keys

Hi there, These are all great questions and AbleCommerce should be able to handle most of them.. There are two policies that you can configure. The DOWNLOAD policy and the SERIAL KEY POLICY. The Download policy allows you to say when the file will be available for the customer to download. Typically...
by Katie
Fri Jul 30, 2010 9:45 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: A BIG THANKS!!!!
Replies: 2
Views: 1861

Re: A BIG THANKS!!!!

Your welcome :) And we'll be making an "official" announcement soon.

Thanks for all of YOUR support!
by Katie
Fri Jul 30, 2010 9:22 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: What is the correlation between SR2 source and 7.0.5?
Replies: 7
Views: 5353

Re: What is the correlation between SR2 source and 7.0.5?

Sorry for all the confusion on the downloads. To clarify, the latest source code builds are: - CommerceBuilder Source 7.0.4 Full Service Release 2 Build - (matches latest 7.0.4 SR2 software) - CommerceBuilder Source 7.0.4 Upgrade to Service Release 2 - (includes only changes from the 7.0.0 source bu...
by Katie
Sat Jun 26, 2010 9:05 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Product Finder Crash after update. "FTS.Rank" error
Replies: 7
Views: 4948

Re: Product Finder Crash after update. "FTS.Rank" error

Hello, We have confirmed this issue in the ConLib/SearchPage.ascx.cs file distributed with AC704_SP1_13936.zip patch dated 6/14/10. To immediately correct this issue, you can open the ConLib/SearchPage.ascx.cs and make the following change: FROM: SortResults.Items.Insert(0, new ListItem("By Relevanc...
by Katie
Tue Mar 30, 2010 9:28 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Getting Linkpoint set-up successfully
Replies: 25
Views: 27067

Re: Getting Linkpoint set-up successfully

Thanks for the update Judy. I'll make sure we get our documentation updated to reflect the Linkpoint requirements.

Sorry for any trouble this has caused.
by Katie
Tue Mar 30, 2010 9:24 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Expired subscriptions do not auto-remove from assigned group
Replies: 9
Views: 5018

Re: Expired subscriptions do not auto-remove from assigned group

I remember now that the daily subscriptions were a bit tricky. It has to do with the maintenance routine and that it runs once a day. So what we found during testing, was that you could purchase a subscription, say 12 hours before maintenance is run, and that it expired the sub/group before the user...
by Katie
Thu Mar 25, 2010 11:10 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Order Notification and Transaction Failed
Replies: 1
Views: 3213

Re: Order Notification and Transaction Failed

I think either way would work. If you have a lot of failed cc transactions, then Option 2 would probably work out best for you. You are correct that triggers like 'Payment authorized' and 'Payment captured' have only to do with credit card transactions. There are other triggers that could be used to...
by Katie
Wed Mar 24, 2010 10:36 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Expired subscriptions do not auto-remove from assigned group
Replies: 9
Views: 5018

Re: Expired subscriptions do not auto-remove from assigned group

Can we get the build of AbleCommerce you are using? I'm almost certain this is a feature that works.

Thanks
by Katie
Sat Feb 20, 2010 11:40 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Seach Results Sorted by Relevance
Replies: 16
Views: 9782

Re: Seach Results Sorted by Relevance

Hello,

I've updated the severity of the bug report with this new information.

Thanks for letting us know, we'll be getting a patch out soon.

Katie
by Katie
Thu Sep 03, 2009 2:45 pm
Forum: 7.0 DataPort
Topic: 500 Internal Server Error when trying to connect
Replies: 6
Views: 6544

Re: 500 Internal Server Error when trying to connect

Do you have any copies of the DLLs still residing in the \bin\ folder? For example, did you make a backup copy of a DLL, but leave it in the bin folder.

Thanks,
Katie
by Katie
Tue Aug 04, 2009 9:24 am
Forum: 7.0 Store UI: Layout, Design, Look and Feel
Topic: Configuration questions
Replies: 2
Views: 2290

Re: Configuration questions

Hello, You can easily do this with a modification to the Checkout Page (content) scriptlet. See this page - http://help.ablecommerce.com/mergedProjects/ablecommerce7/website/content_and_layout/content_scriptlets.htm Scroll down to "Checkout Page" The "OnePageCheckout" control has some properties tha...
by Katie
Mon Aug 03, 2009 11:58 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Add product with kit part to cart = system falls over
Replies: 18
Views: 13929

Re: Add product with kit part to cart = system falls over

I've been testing this for awhile now and I think it's the combination of discount, kits, and taxes. If I disable tax in your store, it all starts working again. I don't think that all products in the kit are being taxed. (Kit is bundle style) Also, the site is not crashing for me. I use IE7 and whe...
by Katie
Fri Jun 12, 2009 9:33 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Help on Upgrade to 7.0.3 store to a .net 3.5 framework
Replies: 1
Views: 1467

Re: Help on Upgrade to 7.0.3 store to a .net 3.5 framework

hello, I will give you the same answer I gave you when you opened a case earlier... Find the \Install\Framework\NET35\ folder. Copy the two .DLL files into the \BIN\ folder. Copy the web.config.NET35 file into the root of the AbleCommerce installation. Backup your original web.config to something li...
by Katie
Fri Jun 12, 2009 9:30 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Chase Paymentech Gateway for 7.0.2
Replies: 2
Views: 2752

Re: Chase Paymentech Gateway for 7.0.2

Hello,

We are currently working with Chase in getting re-certified. Once the process is complete, we will have the new payment gateway developed and tested for AbleCommerce. Please don't ask when it will be done, because I can't answer that :)
by Katie
Wed Jun 10, 2009 2:24 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Confused about 7.0.2 to 7.0.3 upgrade path
Replies: 6
Views: 3038

Re: Confused about 7.0.2 to 7.0.3 upgrade path

Does this make more sense?
If you are running AbleCommerce 7.0.2 build 11659, you will need to complete only the post-upgrade tasks noted below after upgrading to AbleCommerce 7.0.3.
I'll see that this gets changed...
by Katie
Tue Jun 09, 2009 1:14 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Confused about 7.0.2 to 7.0.3 upgrade path
Replies: 6
Views: 3038

Re: Confused about 7.0.2 to 7.0.3 upgrade path

Yes, complete the post upgrade steps as they apply to you. Just to clarify - STEP 1) - Post Upgrade Tasks from 7.0.1 Complete the post-upgrade tasks for version 7.0.1 only if you are running AbleCommerce 7.0.0 . STEP 2) - Post Upgrade Tasks from 7.0.2 Complete the post-upgrade tasks for version 7.0....
by Katie
Wed Apr 29, 2009 9:04 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Getting Linkpoint set-up successfully
Replies: 25
Views: 27067

Re: Getting Linkpoint set-up successfully

An update on this last issue reported with Linkpoint. If you are getting no response from the gateway, check the app.log file and see if you have an error like this - System.BadImageFormatException: An attempt was made to load a program with an incorrect format. The error in the app log shows the po...
by Katie
Mon Mar 30, 2009 8:36 pm
Forum: 7.0 DataPort
Topic: Import error
Replies: 2
Views: 4052

Re: Import error

What verson and build of AbleCommerce are you using? Truncation errors are caused from too much data being inserted into the database where the field size is too small. We had fixed a couple database fields in the last update to Able.

Thanks,
Katie
by Katie
Mon Mar 30, 2009 8:30 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: After Upgrade Error
Replies: 13
Views: 6046

Re: After Upgrade Error

Are you using any custom controls on this page? Part of upgrading is to make sure that you merge any customizations. I haven't seen this error before so it is likely something that you have changed and now is having a problem after upgrading.
by Katie
Mon Mar 30, 2009 12:10 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: VeriSign update required by Sept 1
Replies: 4
Views: 2635

Re: VeriSign update required by Sept 1

Thanks for giving us ample notice. I've submitted a report to the development team, so we will make sure it is available by September.

I also moved the topic, because I have a feeling that we're going to be asked about this often.

Thanks,
Katie
by Katie
Mon Mar 30, 2009 9:28 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: After Upgrade Error
Replies: 13
Views: 6046

Re: After Upgrade Error

Hello,

Please make sure you complete Step 7 of the post-upgrade instructions.

http://help.ablecommerce.com/upgrades/a ... _7.0.2.htm

Thanks,
Katie
by Katie
Thu Mar 26, 2009 5:46 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: After Upgrade Error
Replies: 13
Views: 6046

Re: After Upgrade Error

Hello,

Please see the Known Issues page on the help site.

http://help.ablecommerce.com/upgrades/a ... _7.0.2.htm

A patch is available.