Hello,
What is the Russian address?
What services to you have selected for UPS and/or USPS so we can attempt to reproduce the issue?
What build of AbleCommerce are you using?
Thanks,
Katie
Search found 1918 matches
- Thu Nov 20, 2008 12:37 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Russian address
- Replies: 3
- Views: 2223
- Thu Nov 20, 2008 12:20 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: problem with paypal
- Replies: 1
- Views: 1715
Re: problem with paypal
Please check the help site for information on setting up and using Paypal. http://help.ablecommerce.com/mergedProjects/ablecommerce7/configure/payments/gateways/paypal.htm Recently, an issue was found Paypal. It can be fixed by upgrading to Service Release 2. Before doing so, make sure your installa...
- Thu Nov 20, 2008 12:16 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: PayPal IPN not returning payment info
- Replies: 10
- Views: 5073
Re: PayPal IPN not returning payment info
Hello, This is a known issue and can be fixed by upgrading to Service Release 2. Before doing so, make sure your installation is at build 9879 or higher. You can check your build number by going to Help > About. If you are running a build older than 9879, please open a customer service case and requ...
- Tue Nov 18, 2008 12:47 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Google Checkout - UPS Residential vs Commercial Rates
- Replies: 6
- Views: 3667
Re: Google Checkout - UPS Residential vs Commercial Rates
I opened a bug report on this about a year ago and found out that it is something that can't be fixed. Here is the response from our developer: In Google Checkout there is no way to differentiate between commercial and residence address. When Google checkout sends you shipping address information to...
- Fri Nov 14, 2008 12:53 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Auth/Capture
- Replies: 1
- Views: 1643
Re: Auth/Capture
Yes, this is the default setting for Authorization Mode.Can I set the store up to authorize only and capture later.
"Void Authorization" is a gateway specific feature. So, it depends on which one you are using.If I do this if I void the order does it release the hold on an authorize?
- Fri Oct 31, 2008 5:24 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: issues with upgrade to v7 SR1a
- Replies: 9
- Views: 6913
Re: issues with upgrade to v7 SR1a
Well, it would be better to merge any customizations to the new scriptlets rather than restoring an old file. If we modified them as part of a patch, then the new versions would have bug fixes in them.
Very strange that the about page is not working...I'll need to see if that's come up before.
Very strange that the about page is not working...I'll need to see if that's come up before.
- Fri Oct 31, 2008 4:47 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: issues with upgrade to v7 SR1a
- Replies: 9
- Views: 6913
Re: issues with upgrade to v7 SR1a
Yes, that should all be ok. Maybe we can focus on each error individually to try and figure out what isn't working properly. Usually, when something doesn't work after upgrading it's because of a prior customization. If you have changed the conlib or scriptlets, you may need to use a program to find...
- Fri Oct 31, 2008 8:46 am
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: issues with upgrade to v7 SR1a
- Replies: 9
- Views: 6913
Re: issues with upgrade to v7 SR1a
I just upgraded from v7 RC2 (b8839) to v7 SR1a (b9879) for AbleCommerce ASP.NET v2.0. Followed the upgrade instructions and post-upgrade instructions. Did you go directly from RC2 (b8839) to SR1a (build 10152)? If so, then you have missed a very important part of the upgrade process. If you were on...
- Thu Oct 30, 2008 10:35 am
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Changing Domain Name for Website
- Replies: 9
- Views: 12279
Re: Changing Domain Name for Website
I should have said the you needed to disable SSL before moving the website.
So, can you access the admin using http://www.supervits.com now?
The Store URL should be changed so that your emails have the correct information.
Thanks,
Katie
So, can you access the admin using http://www.supervits.com now?
The Store URL should be changed so that your emails have the correct information.
Thanks,
Katie
- Thu Oct 30, 2008 9:33 am
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Changing Domain Name for Website
- Replies: 9
- Views: 12279
Re: Changing Domain Name for Website
Hello, You needed to disable SSL before moving the database. There is a FAQ on moving an install which explains this - http://help.ablecommerce.com/faqs/ablecommerce_7/how_do_i_move_an_existing_installation_.htm Now, you will have to manually change the setting, so open the ablecommerce.config file ...
- Wed Oct 15, 2008 1:07 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Error: String or binary data would be truncated : Solved
- Replies: 10
- Views: 9337
Re: Missing Orders and Error Log Entry
This is an issue that we identified and fixed in the upgrade from RC3 to Final. The necessary fix is in the global.asax file which does not get included on upgrading. Please make sure that you followed the post-upgrade instructions found here - http://help.ablecommerce.com/upgrades/ac7_aspnet/post_u...
- Tue Sep 23, 2008 11:37 am
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: payment status on refunded orders
- Replies: 2
- Views: 1797
Re: payment status on refunded orders
Hey Joe! I was helping a customer yesterday with a similar issue. It was reported as a bug, but I could never reproduce it. His issue was that a full or partial refund would change the status to 'shipment pending'. I am testing on build 10152 with the default order statuses. Here are the results of ...
- Mon Sep 22, 2008 7:28 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Serial Key Provider
- Replies: 2
- Views: 1977
Re: Serial Key Provider
Hello,
You should be able to use the Default Serial Key provider and still have unique keys for each product. After creating the digital good and assigning it key(s), you would assign each digital good to the applicable product.
I hope that answers your question.
Thanks,
Katie
You should be able to use the Default Serial Key provider and still have unique keys for each product. After creating the digital good and assigning it key(s), you would assign each digital good to the applicable product.
I hope that answers your question.
Thanks,
Katie
- Tue Sep 16, 2008 8:11 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Can't Capture PayPal payment in the Orders Admin
- Replies: 2
- Views: 2105
Re: Can't Capture PayPal payment in the Orders Admin
Hi, The error 'Waiting for IPN' means that AbleCommerce has not received the instant payment notification. This can happen if you are in Sandbox mode and trying a test Visa like '4111111111111111'. The PayPal configuration page, documented in the user guide, has some tips for testing. It can also ha...
- Tue Sep 16, 2008 12:11 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: License Key Issue !
- Replies: 3
- Views: 2443
Re: License Key Issue !
Please open a case so we can pull your order information and let you know your options.
Thanks,
Katie
Thanks,
Katie
- Mon Sep 15, 2008 8:10 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: FedEx Shipping Set-up Error
- Replies: 2
- Views: 2036
Re: FedEx Shipping Set-up Error
Hello,
You might want to contact FedEX and see if your account is setup for live rates. It should be working if you can get rates in test mode.
Thanks,
Katie
You might want to contact FedEX and see if your account is setup for live rates. It should be working if you can get rates in test mode.
Thanks,
Katie
- Wed Sep 10, 2008 6:41 pm
- Forum: 7.0 Store UI: Layout, Design, Look and Feel
- Topic: Shipping Estimate - ZIP Code only
- Replies: 13
- Views: 10978
Re: Shipping Estimate - ZIP Code only
You can probably use the shipping estimator from RC3. I can't guarantee it will work, but it's worth a try. We fixed the shipping estimator in the final version because we were getting 2-3 complaints each week that it didn't work properly. By the way, I think that USPS requires a country code. It's ...
- Fri Sep 05, 2008 8:58 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: License Key Issue !
- Replies: 3
- Views: 2443
Re: License Key Issue !
Hello Michael, Do we need 3 installations ? How about licenses: 2 or 3 ? Is there difference between developer/store/production license key ? This setup would require 3 installations. Each installation requires it's own license key. The difference between a production key and a development/test/stag...
- Fri Sep 05, 2008 8:27 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: AC& Data Port help
- Replies: 6
- Views: 3819
Re: AC& Data Port help
Hello, This page is a good starting point for all 7.0 support resources - http://help.ablecommerce.com/ablecommerce/ablecommerce_7.x_support_resources.htm You should review the system requirements first and make sure all necessary software is installed - http://help.ablecommerce.com/installation/ac7...
- Thu Sep 04, 2008 5:34 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: skipping order numbers
- Replies: 6
- Views: 3652
Re: skipping order numbers
Hello Mike,
I would like to investigate this further. Can you open a case so I can get the login information to your store?
http://help.ablecommerce.com/report_bug.htm
Thanks,
Katie
I would like to investigate this further. Can you open a case so I can get the login information to your store?
http://help.ablecommerce.com/report_bug.htm
Thanks,
Katie
- Thu Sep 04, 2008 9:58 am
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Place order price bug.
- Replies: 7
- Views: 3812
Re: Place order price bug.
Hi,
I confirmed this as a bug. It's been reported. I didn't see that it was reported before but I could have missed it.
Thanks for letting us know.
Katie
I confirmed this as a bug. It's been reported. I didn't see that it was reported before but I could have missed it.
Thanks for letting us know.
Katie
- Tue Aug 26, 2008 3:03 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Google Checkout Problems
- Replies: 2
- Views: 2118
Re: Google Checkout Problems
Make sure you have the correct Merchant ID and Merchant Key.No seller found with id XXX
The setup of Google Checkout is documented in detail here -
http://help.ablecommerce.com/mergedProj ... eckout.htm
Thanks,
Katie
- Tue Aug 26, 2008 2:59 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Moving current website to a new hosting company
- Replies: 1
- Views: 1735
Re: Moving current website to a new hosting company
It's fairly straight-forward. We have a FAQ on moving an installation.
http://help.ablecommerce.com/faqs/ablec ... ation_.htm
Thanks,
Katie
http://help.ablecommerce.com/faqs/ablec ... ation_.htm
Thanks,
Katie
- Tue Aug 26, 2008 2:57 pm
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Checking for International Orders - Shipping
- Replies: 1
- Views: 1811
Re: Checking for International Orders - Shipping
Sure. You can use the Shipping Zones feature. Just select the countries that will be part of the shipping zone and then assign your shipping method to that zone. For more information, please see the documentation - http://help.ablecommerce.com/mergedProjects/ablecommerce7/index.htm#a1_introduction/c...
- Fri Aug 22, 2008 9:39 am
- Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
- Topic: Service Release 1 for AbleCommerce 7.0 Final Available
- Replies: 1
- Views: 3205
Re: Service Release 1a for AbleCommerce 7.0 Final Available
The SR1 patch was first released on 8/7/08. Shortly after, we found a bug with kits so the patch was updated again on 8/13/08. So, the latest patch is called SR1a and the build number is 10152. If you have already installed the patch on, or prior to 8/13, you should install a quick hot fix to correc...