Search found 1918 matches

by Katie
Thu Nov 20, 2008 12:37 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Russian address
Replies: 3
Views: 2223

Re: Russian address

Hello,

What is the Russian address?
What services to you have selected for UPS and/or USPS so we can attempt to reproduce the issue?
What build of AbleCommerce are you using?

Thanks,
Katie
by Katie
Thu Nov 20, 2008 12:20 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: problem with paypal
Replies: 1
Views: 1715

Re: problem with paypal

Please check the help site for information on setting up and using Paypal. http://help.ablecommerce.com/mergedProjects/ablecommerce7/configure/payments/gateways/paypal.htm Recently, an issue was found Paypal. It can be fixed by upgrading to Service Release 2. Before doing so, make sure your installa...
by Katie
Thu Nov 20, 2008 12:16 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: PayPal IPN not returning payment info
Replies: 10
Views: 5073

Re: PayPal IPN not returning payment info

Hello, This is a known issue and can be fixed by upgrading to Service Release 2. Before doing so, make sure your installation is at build 9879 or higher. You can check your build number by going to Help > About. If you are running a build older than 9879, please open a customer service case and requ...
by Katie
Tue Nov 18, 2008 12:47 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Google Checkout - UPS Residential vs Commercial Rates
Replies: 6
Views: 3667

Re: Google Checkout - UPS Residential vs Commercial Rates

I opened a bug report on this about a year ago and found out that it is something that can't be fixed. Here is the response from our developer: In Google Checkout there is no way to differentiate between commercial and residence address. When Google checkout sends you shipping address information to...
by Katie
Fri Nov 14, 2008 12:53 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Auth/Capture
Replies: 1
Views: 1643

Re: Auth/Capture

Can I set the store up to authorize only and capture later.
Yes, this is the default setting for Authorization Mode.
If I do this if I void the order does it release the hold on an authorize?
"Void Authorization" is a gateway specific feature. So, it depends on which one you are using.
by Katie
Fri Oct 31, 2008 5:24 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: issues with upgrade to v7 SR1a
Replies: 9
Views: 6913

Re: issues with upgrade to v7 SR1a

Well, it would be better to merge any customizations to the new scriptlets rather than restoring an old file. If we modified them as part of a patch, then the new versions would have bug fixes in them.

Very strange that the about page is not working...I'll need to see if that's come up before.
by Katie
Fri Oct 31, 2008 4:47 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: issues with upgrade to v7 SR1a
Replies: 9
Views: 6913

Re: issues with upgrade to v7 SR1a

Yes, that should all be ok. Maybe we can focus on each error individually to try and figure out what isn't working properly. Usually, when something doesn't work after upgrading it's because of a prior customization. If you have changed the conlib or scriptlets, you may need to use a program to find...
by Katie
Fri Oct 31, 2008 8:46 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: issues with upgrade to v7 SR1a
Replies: 9
Views: 6913

Re: issues with upgrade to v7 SR1a

I just upgraded from v7 RC2 (b8839) to v7 SR1a (b9879) for AbleCommerce ASP.NET v2.0. Followed the upgrade instructions and post-upgrade instructions. Did you go directly from RC2 (b8839) to SR1a (build 10152)? If so, then you have missed a very important part of the upgrade process. If you were on...
by Katie
Thu Oct 30, 2008 10:35 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Changing Domain Name for Website
Replies: 9
Views: 12279

Re: Changing Domain Name for Website

I should have said the you needed to disable SSL before moving the website.

So, can you access the admin using http://www.supervits.com now?

The Store URL should be changed so that your emails have the correct information.

Thanks,
Katie
by Katie
Thu Oct 30, 2008 9:33 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Changing Domain Name for Website
Replies: 9
Views: 12279

Re: Changing Domain Name for Website

Hello, You needed to disable SSL before moving the database. There is a FAQ on moving an install which explains this - http://help.ablecommerce.com/faqs/ablecommerce_7/how_do_i_move_an_existing_installation_.htm Now, you will have to manually change the setting, so open the ablecommerce.config file ...
by Katie
Wed Oct 15, 2008 1:07 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Error: String or binary data would be truncated : Solved
Replies: 10
Views: 9337

Re: Missing Orders and Error Log Entry

This is an issue that we identified and fixed in the upgrade from RC3 to Final. The necessary fix is in the global.asax file which does not get included on upgrading. Please make sure that you followed the post-upgrade instructions found here - http://help.ablecommerce.com/upgrades/ac7_aspnet/post_u...
by Katie
Tue Sep 23, 2008 11:37 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: payment status on refunded orders
Replies: 2
Views: 1797

Re: payment status on refunded orders

Hey Joe! I was helping a customer yesterday with a similar issue. It was reported as a bug, but I could never reproduce it. His issue was that a full or partial refund would change the status to 'shipment pending'. I am testing on build 10152 with the default order statuses. Here are the results of ...
by Katie
Mon Sep 22, 2008 7:28 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Serial Key Provider
Replies: 2
Views: 1977

Re: Serial Key Provider

Hello,

You should be able to use the Default Serial Key provider and still have unique keys for each product. After creating the digital good and assigning it key(s), you would assign each digital good to the applicable product.

I hope that answers your question.

Thanks,
Katie
by Katie
Tue Sep 16, 2008 8:11 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Can't Capture PayPal payment in the Orders Admin
Replies: 2
Views: 2105

Re: Can't Capture PayPal payment in the Orders Admin

Hi, The error 'Waiting for IPN' means that AbleCommerce has not received the instant payment notification. This can happen if you are in Sandbox mode and trying a test Visa like '4111111111111111'. The PayPal configuration page, documented in the user guide, has some tips for testing. It can also ha...
by Katie
Tue Sep 16, 2008 12:11 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: License Key Issue !
Replies: 3
Views: 2443

Re: License Key Issue !

Please open a case so we can pull your order information and let you know your options.

Thanks,
Katie
by Katie
Mon Sep 15, 2008 8:10 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: FedEx Shipping Set-up Error
Replies: 2
Views: 2036

Re: FedEx Shipping Set-up Error

Hello,

You might want to contact FedEX and see if your account is setup for live rates. It should be working if you can get rates in test mode.

Thanks,
Katie
by Katie
Wed Sep 10, 2008 6:41 pm
Forum: 7.0 Store UI: Layout, Design, Look and Feel
Topic: Shipping Estimate - ZIP Code only
Replies: 13
Views: 10978

Re: Shipping Estimate - ZIP Code only

You can probably use the shipping estimator from RC3. I can't guarantee it will work, but it's worth a try. We fixed the shipping estimator in the final version because we were getting 2-3 complaints each week that it didn't work properly. By the way, I think that USPS requires a country code. It's ...
by Katie
Fri Sep 05, 2008 8:58 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: License Key Issue !
Replies: 3
Views: 2443

Re: License Key Issue !

Hello Michael, Do we need 3 installations ? How about licenses: 2 or 3 ? Is there difference between developer/store/production license key ? This setup would require 3 installations. Each installation requires it's own license key. The difference between a production key and a development/test/stag...
by Katie
Fri Sep 05, 2008 8:27 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: AC& Data Port help
Replies: 6
Views: 3819

Re: AC& Data Port help

Hello, This page is a good starting point for all 7.0 support resources - http://help.ablecommerce.com/ablecommerce/ablecommerce_7.x_support_resources.htm You should review the system requirements first and make sure all necessary software is installed - http://help.ablecommerce.com/installation/ac7...
by Katie
Thu Sep 04, 2008 5:34 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: skipping order numbers
Replies: 6
Views: 3652

Re: skipping order numbers

Hello Mike,

I would like to investigate this further. Can you open a case so I can get the login information to your store?

http://help.ablecommerce.com/report_bug.htm

Thanks,
Katie
by Katie
Thu Sep 04, 2008 9:58 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Place order price bug.
Replies: 7
Views: 3812

Re: Place order price bug.

Hi,

I confirmed this as a bug. It's been reported. I didn't see that it was reported before but I could have missed it.

Thanks for letting us know.

Katie
by Katie
Tue Aug 26, 2008 3:03 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Google Checkout Problems
Replies: 2
Views: 2118

Re: Google Checkout Problems

No seller found with id XXX
Make sure you have the correct Merchant ID and Merchant Key.

The setup of Google Checkout is documented in detail here -

http://help.ablecommerce.com/mergedProj ... eckout.htm

Thanks,
Katie
by Katie
Tue Aug 26, 2008 2:59 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Moving current website to a new hosting company
Replies: 1
Views: 1735

Re: Moving current website to a new hosting company

It's fairly straight-forward. We have a FAQ on moving an installation.

http://help.ablecommerce.com/faqs/ablec ... ation_.htm

Thanks,
Katie
by Katie
Tue Aug 26, 2008 2:57 pm
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Checking for International Orders - Shipping
Replies: 1
Views: 1811

Re: Checking for International Orders - Shipping

Sure. You can use the Shipping Zones feature. Just select the countries that will be part of the shipping zone and then assign your shipping method to that zone. For more information, please see the documentation - http://help.ablecommerce.com/mergedProjects/ablecommerce7/index.htm#a1_introduction/c...
by Katie
Fri Aug 22, 2008 9:39 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Service Release 1 for AbleCommerce 7.0 Final Available
Replies: 1
Views: 3205

Re: Service Release 1a for AbleCommerce 7.0 Final Available

The SR1 patch was first released on 8/7/08. Shortly after, we found a bug with kits so the patch was updated again on 8/13/08. So, the latest patch is called SR1a and the build number is 10152. If you have already installed the patch on, or prior to 8/13, you should install a quick hot fix to correc...