Search found 1918 matches

by Katie
Thu Jan 18, 2018 10:44 am
Forum: AbleCommerce GOLD
Topic: AbleCommerce Upgrade to SR1
Replies: 4
Views: 4935

Re: AbleCommerce Upgrade to SR1

This is an upgrade file for the source code. You don't use it to upgrade. It would be needed only if you have modified source code, or use it as reference.
by Katie
Thu Jan 18, 2018 8:19 am
Forum: AbleCommerce GOLD
Topic: January 18th UPS Shipping Update
Replies: 10
Views: 10749

Re: January 18th UPS Shipping Update

Hi Larry, There should be a notice on the Dashboard concerning the new UPS endpoints, which leads to this document: http://help.ablecommerce.com/index.htm#t=upgrades%2FacGold%2FUPS_Changes_for_2017.htm Did you complete the second part by making sure TLS 1.2 is the protocol being used on your server?...
by Katie
Thu Jan 18, 2018 5:00 am
Forum: AbleCommerce GOLD
Topic: Issue exporting filtered order list
Replies: 11
Views: 10502

Re: Issue exporting filtered order list

Tried again and it still works. I'm not surprised though. Gold doesn't have any major issues, so this seems to be related to your installation. Maybe even at the server level since you are getting a page not found error. The URL you posted looks properly formatted. It's the same as mine except for t...
by Katie
Thu Jan 18, 2018 4:26 am
Forum: AbleCommerce GOLD
Topic: Issue exporting filtered order list
Replies: 11
Views: 10502

Re: Issue exporting filtered order list

I can try another test. Maybe there is something different in how we are doing the export.

Just post the exact steps you are taking, and what info and settings are being selected for the search.
by Katie
Thu Jan 18, 2018 2:32 am
Forum: AbleCommerce GOLD
Topic: Issue exporting filtered order list
Replies: 11
Views: 10502

Re: Issue exporting filtered order list

What version and build are you using? I just tested on Gold R11 and it works fine. I wouldn't expect a 404 error. Have you made any customizations to these pages?

Thanks
Katie
by Katie
Wed Jan 17, 2018 11:00 pm
Forum: AbleCommerce GOLD
Topic: AbleCommerce Upgrade to SR1
Replies: 4
Views: 4935

Re: AbleCommerce Upgrade to SR1

What is the name of your file download? There are no known issues with the upgrade files, but make sure that you are using the correct version. We have a WAP and WSP project for each version released. UPDATE: The download for SR1 is at the help site. This includes only the files changed from previou...
by Katie
Sun Jan 14, 2018 11:38 pm
Forum: AbleCommerce GOLD
Topic: Braintree
Replies: 1
Views: 3288

Re: Braintree

Hi Barbara, Braintree is a PayPal company. This payment gateway is a replacement for the old PayPal IPN, and it can also replace Authorize.net as a full payment solution with credit cards. If you are thinking about switching, it might be a good idea to talk with a rep at PayPal first. You will need ...
by Katie
Fri Jan 05, 2018 9:20 am
Forum: AbleCommerce GOLD
Topic: Security Error AvaTax
Replies: 10
Views: 11281

Re: Security Error AvaTax

It's my best guess that this is something outside of AbleCommerce. The error has never come up before, and I am certain the integration is solid.

I will try to get you an update by someone more technical than me.
by Katie
Fri Jan 05, 2018 8:35 am
Forum: AbleCommerce GOLD
Topic: Security Error AvaTax
Replies: 10
Views: 11281

Re: Security Error AvaTax

What do you have entered for your Tax Service URL?
by Katie
Fri Jan 05, 2018 7:54 am
Forum: AbleCommerce GOLD
Topic: Security Error AvaTax
Replies: 10
Views: 11281

Re: Security Error AvaTax

Please also find out if the website is running under Medium or Full trust.
by Katie
Fri Jan 05, 2018 7:18 am
Forum: AbleCommerce GOLD
Topic: Security Error AvaTax
Replies: 10
Views: 11281

Re: Security Error AvaTax

Hello,

I am quite sure that AvaTax works, so there must be more to this error. What version/build of AbleCommerce are you using?

Thanks
Katie
by Katie
Tue Jan 02, 2018 1:05 am
Forum: AbleCommerce GOLD
Topic: Security Error AvaTax
Replies: 10
Views: 11281

Re: Security Error AvaTax

Hi there and Happy New Year! The error isn't something that I recognize. Very little comes up when searching. Can you double check to make sure the Account Number, License Key, and configuration settings are all correct? Configuration is documented here: http://help.ablecommerce.com/mergedProjects/A...
by Katie
Wed Dec 13, 2017 11:52 pm
Forum: AbleCommerce GOLD
Topic: Image Replacements
Replies: 1
Views: 2654

Re: Image Replacements

Thanks for taking the time to post this Steve.

We appreciate it :)
by Katie
Mon Dec 11, 2017 11:07 pm
Forum: AbleCommerce GOLD
Topic: Anyone ever seen this issue?
Replies: 6
Views: 7799

Re: Anyone ever seen this issue?

It sounds like he might be on a shared computer. If he went to your website after someone else had recently been shopping there, it would explain why he saw a cart with items. The refresh action probably cleared the session. It is weird for sure and anyone's guess.
by Katie
Mon Dec 11, 2017 1:20 pm
Forum: AbleCommerce GOLD
Topic: Constant UPS errors, error obtaining rate quote
Replies: 10
Views: 7872

Re: Constant UPS errors, error obtaining rate quote

Unless you are running Gold R12 SR2, you will need to modify AbleCommerce as well. The document explains which versions need to be changed and how.
by Katie
Mon Dec 11, 2017 11:09 am
Forum: AbleCommerce GOLD
Topic: Constant UPS errors, error obtaining rate quote
Replies: 10
Views: 7872

Re: Constant UPS errors, error obtaining rate quote

Hi, You'll need access to the server to fix disable TLS 1.0 and 1.1. See - http://help.ablecommerce.com/index.htm#t=FAQs%2FAbleCommerceGold%2FEnabling_Support_for_TLS_1.2.htm I checked your site, and both TLS 1.0 and 1.1 enabled. You can check the website here - https://www.ssllabs.com Thanks Katie
by Katie
Sat Dec 09, 2017 12:04 am
Forum: AbleCommerce GOLD
Topic: Constant UPS errors, error obtaining rate quote
Replies: 10
Views: 7872

Re: Constant UPS errors, error obtaining rate quote

Authentication failed because the remote party has closed the transport stream. There are actually two steps to complete in the document. Usually, updating the URL does the trick, but if you are still seeing errors like the one above, then you need to make sure that your server and application are ...
by Katie
Thu Dec 07, 2017 11:18 am
Forum: AbleCommerce 7.0 Asp.Net Shopping Cart
Topic: Question about upgrades
Replies: 1
Views: 7167

Re: Question about upgrades

All the code from 7.0.x version will be replaced by the Gold application code. The database will be upgraded, but you will need to use all new files for the latest version. If you have customization, those will need to re-applied to the new version.

Did this answer your question?

Thanks
Katie
by Katie
Fri Dec 01, 2017 1:21 am
Forum: Feature Requests
Topic: Ability to ship products using different shipping methods
Replies: 2
Views: 17147

Re: Ability to ship products using different shipping methods

Thanks for your feedback. This is one of the top 3 requested features right now, so it will be making it into the next release.

Please use https://ablecommerce.uservoice.com/ to view the current feature requests, vote, and add new requests.

Thanks again.

Katie
by Katie
Thu Nov 30, 2017 1:49 am
Forum: AbleCommerce GOLD
Topic: UPS Rate Variation
Replies: 19
Views: 20814

Re: UPS Rate Variation

We posted this yesterday to the help site and Dashboard feed -
http://help.ablecommerce.com/index.htm# ... r_2017.htm

Thanks everyone for contributing!

Katie
by Katie
Thu Nov 30, 2017 1:43 am
Forum: AbleCommerce GOLD
Topic: Taxed Item added to order in Admin but Tax not auto-applied?
Replies: 4
Views: 4479

Re: Taxed Item added to order in Admin but Tax not auto-applied?

All I can tell you right now is that we plan to fix and improve as many of these known issues as possible. Both the coupon and warehouse/shipping issues are high on the must-have list, so yes, these are things that we do plan to fix. About the tax auto-calculation...I need to think about this more. ...
by Katie
Wed Nov 29, 2017 3:43 am
Forum: AbleCommerce GOLD
Topic: Store wide discount issues
Replies: 18
Views: 21878

Re: Store wide discount issues

Interesting. I've never seen this happen. If a discount is applied at the category or product level, it over-rides the global discount.
by Katie
Wed Nov 29, 2017 1:18 am
Forum: AbleCommerce GOLD
Topic: Taxed Item added to order in Admin but Tax not auto-applied?
Replies: 4
Views: 4479

Re: Taxed Item added to order in Admin but Tax not auto-applied?

Any number of things can happen when a merchant edits an order that might trigger a tax adjustment, or re-calculation. There are too many to list. When the feature was implemented, there may well have been a reason for making it a manual action, but I can't think of a reason why at the moment. I wil...
by Katie
Wed Nov 29, 2017 1:04 am
Forum: AbleCommerce GOLD
Topic: Store wide discount issues
Replies: 18
Views: 21878

Re: Store wide discount issues

Hi Tim,

After doing some testing with multiple global discounts running, it seems that they do stack-up. I need to go back to an AC7 install and do some testing. I'm curious if it's always been this way.

Thanks
Katie
by Katie
Tue Nov 28, 2017 3:53 am
Forum: AbleCommerce GOLD
Topic: Store wide discount issues
Replies: 18
Views: 21878

Re: Store wide discount issues

the problem is that the other discounts then stack. Do you have multiple global discounts running at the same time? If I setup a global discount only for default users it will not show unless they log in. What was the end goal by assigning the discount to this group? When you do this, the discount ...