AbleCommerce Shopping Cart Software

Tim, I'm still trying to get my head around this. When you have multiple global discounts active, they do stack. I think it's always been this way, but I would need to find AC7 to confirm for certain. Now, if you have discounts set at the category or product level, these over-ride the global discoun...

Hi Judy, I checked all the tax report files and nothing has been changed since 2014 - this is about the age of Gold R8 and R9. I would like to know why they have the Per Unit Calculation option enabled? This is for VAT - not US merchants. It is the only reason I can think of that might be causing so...

I was just about to close down the UPS System Status page, when I noticed this bit of info - Note - To ensure stability with connectivity, please be sure your implementation is directed to the following URL: https://onlinetools.ups.com It occurred to me that the API endpoint URL seemed different... ...

We are fairly certain this is UPS making changes on their end with TLS. That means all versions of AbleCommerce Gold (except R12 SR2) will need to be updated to support TLS 1.2. Please see this doc at our help site - http://help.ablecommerce.com/index.htm#t=FAQs%2FAbleCommerceGold%2FEnabling_Support...

Hi Joe, It seems like this issue wouldn't be common, and could be prevented with a little communication by the employees working the store. However, I understand the concern, and especially if the shipstation sync is taking significant time. For some reason, I thought you can enable the progress tim...

I think Jay has helped enough on this issue, and that we better get an official document put together on how to fix the issue and install a machine key. http://help.ablecommerce.com/index.htm#t=FAQs%2FAbleCommerceGold%2FMachine_Key_and_Encryption_Service_Bulletin.htm Thanks Jay for your help. Hopefu...

I did have to take it off the global.asax for an R12 SR1 client because it caused an error with Braintree, even though the Braintree gateway has not been activated, so I don't know what is going on there. Are you sure the client didn't activate the Braintree gateway? We recently advertised for Brai...

Hello Judy,

On which page(s) do these error happen, or do you see this in the log? I'm also curious whether or not these sites have a machine key set in the web.config?

Thanks
Katie

We just posted a work-around for the issue. Please see viewtopic.php?f=65&t=19160

Happy Thanksgiving!
Katie

You may want to put a workaround in place going into Black Friday and Monday

We are working on this now. Hopefully something soon...

Why we are only seeing this with UPS Ground is crazy! It doesn't make any sense.

Happy Thanksgiving
Katie

Is the Fedex plugin above from AbleCommerce? Nope. I've never installed it myself, but I can give you a tip on testing. Enable the debug option. I assume (hope) there is one. Make sure your basket is cleared. Now add a product that is simply shippable and another that has the "calculate separately"...

To check your version, go to the Help > About page.

A common cause for issues like this could be related to maintenance of the database records. Do you have Activity Logging enabled, and if so, are the records being purged? Joe Payne is an expert on AbleCommerce databases. He has some helpful info here - http://forums.ablecommerce.com/viewtopic.php?f...

Found this information posted at the UPS developer site. It sounds like it could certainly be the issue. Important Update: Implementing TLS Security Protocol UPS is committed to ensuring the most current security requirements are used with our customers when shipment data is transmitted. To help ens...

Hello, There are a couple different options to register or connect. Which one did you use? Also, the Gateway Mode is determined before sign-up. In order to switch between Sandbox and Production, you will need to delete/remove the integration and re-add it. You can do this by going to the Configure >...

but this issue didn't begin until after a recent patch for PCI Compliance SQL injection. When you applied the patch, did you make a backup of your main web.config by chance? My best guess is that you had a machine key already set in the web.config, and the patch included a new web.config which was ...

Perfect Judy! Thanks for posting this.

Open the ac_OrderItems table, find the item number from the original order. Edit the row that has IsSubscription = 1, and the edit the price of that item.

This is unconfirmed by a developer, but I'm pretty sure it should work.

Thanks
Katie

Hello, If you click on the Customer Profile tab from the order, you'll be brought to the User's record. From here, you can click on the Page Views tab to see some basic tracking info. From this page, click the view all link at the bottom, and you'll be able to see the Browser version. I'm sure a dev...

I opened a bug report. Will let you know if it can be changed easily.

Thanks!
Katie

You're right. I went to an older order and there is no refund button. There must be something in the code, and I believe you are right about the timeframe...60 days.

We use PayPal, so it's easy enough for me to check this, and I am seeing the Refund button well beyond 30 days for both std pymts and cc pymts.

I'm not sure why this isn't appearing for you. That is odd.

Katie

For now, you would need to change it directly in the database. We do plan on making this an editable field in the next version.

If you need help finding the info, just let me know.

Thanks
Katie

This will be fixed in the next version. Sorry guys...I really thought that using the UTC time offset would just automatically adjust with the server time, but I guess this doesn't work as expected.

Thanks
Katie

Hi Matt,

That is odd and I don't really know what would cause it. Can you try using the UTC time offset instead of PST?

Thanks
Katie