AbleCommerce Shopping Cart Software

Running R12 Build 9168 and this error showed up in our logs. I've traced this back and could not find any understanding to the error. Checked server logs and nothing again. Can anyone from AbleCommerce give some type of feedback to this error. It has only showed up once. Thanks Again for you help. S...

Over the last week we have starting seeing slower than normal load page times when first opening a browser. We checked both IE and firefox and condition is the same. Our site does not contain a large amount of customization. Did not see this error above in the basket but did see it in the product. H...

Jay
Thank you so much. Your code works like a champ and you saved me a lot of time.
To the folks at Ablecommerce. This field should either be a standard field or at least a Attribute field for those of us who need this.
Rick L.

Running Gold R11Sr1 Build: 8858 We are currently house cleaning our products and have found in other post that the best way to mass delete products is to use the (Admin UI Manage Products) vs (Data Import/Export) and with my lack of skills writing SQL statements, this is our only option for us at th...

Naveed thank you for your feedback. I did test the import function and yes PorductID was only required in my case. The confusion came about when I down loaded the data and had so many options to choose from. This being said I thought that you had to match all fields when importing. Do to the problem...

Just getting ready to do some data Product updates in a R9 build and found when setting up import using the data import tools there is no Price, Retail or Cost fields to choose from under the fields matching options. Do these fields not matter if using the ProductId field? I've tried all of the Cate...

Recently had to move a Data server and in doing so had to change the network IP address sub net. After doing so we can no longer log in to the admin page to update the database connect string. I've tried using the above able help instructions and still cannot get to the admin page. Is there any othe...

We are having a problem with our PayPal express checkout not working. Our version is Gold R6 6169 build. When we try and use the express checkout in the basket we get: [PayPal Express Checkout Failure] [Security header is not valid] and this is the page it directs to when clicking the PayPal express...

Joe, thanks for the fix. Applied and is now working.

We are running Gold R6 Build 6169 Live. We cannot get the Monthly Sales report to run. When clicking on the button in Admin we receive and error. Server Error in '/' Application Year, Month, and Day parameters describe an un-representable DateTime. Description: An unhandled exception occurred during...

Our Captcha on our mobile site looks like the above. It is non readable using Android 4.3 operating system on a Samsung phone if that means anything. Our Able Software version is R6 6169 build. Any feedback would be great.

Thanks Jay for your input. We played with this for several days and found by adding all of our custom header scripts to the /App_Themes directory everything appears to be working on the custom header at this time when a page goes to SSL by a user.

I hope this is the right place to post this problem we have encountered. After creating a custom header and footer for our site we have found that when the site goes into SSL mode our custom CS settings fail. However the page still works with no errors other than just the layout fails and it still c...

Thank You Katie for the info. Works like a champ.

Rick L.

After checking the SSL cert box and clicking the update button we can no longer access our admin side of our site. We are running Gold R6 Build 6169 Is there a way to turn this off through our database manually without crashing our site? Thanks again for any help.

Rick l.

I do apologize. The problem was fixed. My setup was incorrect. You have to set the Archive=[Save to File] vs [Delete].

I'm receiving the same errors in Page tracking as listed above. This is in Admin-Configure-Store-Page Tracking. I have Enabled Tracking checked, History length set for 1 days and Archive option is set to delete. This error happens when I try and view the logs. I'm getting around 30-75 logs a day on ...

Mazhar, After running the query above that you have provided we are no longer receiving anymore ( Error's in user maintenance) as listed above. We will continue to monitor and will post back if the error reappears.
Thank you again for your help.
Rick

Ok I ran the query from above and this is how many rows were affected: (5539 row(s) affected). So I will clear out errors and see if this may solve the problem. Thanks again for your help.
Rick

Katie,
We have around 20 thousand (20M). Sorry for the confusion.

Yes we did test after upgrading from 5.5 to 7.0.7 which was successful and was required in order to get to Gold. Note: Database was cleaned up prior with Anonymous users before the 5.5 to 7.0.7 upgrade and site was in Dev mode at that time as it is now. We have around 20M users. Then off to gold we ...

Yes we upgraded from Able 5.5 to 7.0.7 then onto Gold. However this problem started after upgrading from Gold R4 to R6. Yes, we did try the settings in the help files that Judy posted above as well as other settings that have been recommended in earlier post above. Still getting errors.

Here are my results. We are running Gold 6 Build 6169 which upgraded DEV site. Database is SQl 2005 Express.

ac_Users_ac_Orders_FK1 0 SET_NULL NO_ACTION
ac_Users_ac_PageViews_FK1 1 NO_ACTION NO_ACTION

Results:
2 row(s) affected

The issue is with the conlib control not producing the layout we had prior to the up grade. Sorry if I'm not explaining correctly. The first screenshot shows the layout we had prior to the upgrade using this control. [[Conlib:ProductPage]]. This is the layout the control should produce as a default ...

Judy, Thank you for the information. I did try changing this tag and still no change to the layout. We have never changed any code to the product page layouts since upgrading to Gold. I do see that Able had made changes to these files over the last several upgrades. I don't no what the changes were ...