AbleCommerce Shopping Cart Software

Hi there, Yes, we are aware of this issue. We have a partial fix in the recently released SR1 update. You can download the patch here - http://help.ablecommerce.com/upgrades/ac7_aspnet/known_issues_in_7.x_final.htm However, I would like to point out that this issue could not be fixed for the "Catego...

I'd like to have a development copy of the AbleCommerce Site on my internal server then port the final files to my live server. Is it possible to do this with one license key? We'll need to check your order history. The licensing for AbleCommerce has significantly changed between version 5.x and 7....

For those of you who are not familiar with running SQL queries, here is a page in the help site which describes adding the stock email templates by hand.

http://help.ablecommerce.com/index.htm# ... plates.htm

Hope this helps,
Katie

Hi,

The sql script Judy provided is going to be the quickest way to get them entered, but if you can't use the script, then I'll have something available tomorrow. You'll use the Able Admin interface to enter them.

Thanks,
Katie

The solution is to make sure the products are assigned to a vendor. Also, make sure the email template is using "vendor" has the keyword. If you try to enter an email address, it's not going to work.

Thanks,
Katie

You have downloaded the full version which does not include that file. Please open a customer service case and ask for the FTP information so you can download the upgrade build instead. http://help.ablecommerce.com/account_billing_issues.htm We send out notices to our email list, so we can also make...

Hi,

If you look at this page -
http://help.ablecommerce.com/mergedProj ... ipping.htm

At the very bottom, you will see how to enable delivery instructions.
Thanks,
Katie

Hi there, The email templates would be included when you install using the default "Basic Data" option. They are stored in the database and many of them use trigger settings. I have been wanting to put together a patch that includes all the templates but there are about 20 of them. If you can wait a...

Ok, I see now. FedEx only accepts the weight with one decimal place (e.g. 5.1) so I believe this can be considered a bug. AbleCommerce needs to either round weights or only accept values that meet the minimum requirements.

Thanks,
Katie

Hello, What build of AbleCommerce are you using? I just tested FedEx using a product that weighed 0.1 lbs, then I added 10 of these to the cart. In the debug log, I can see the total weight of the order as 1.0 lb exactly, which generates rates. I even tested with one of these products weighing only ...

Hi, There were a lot of changes when USPS changed their API. The changes for AbleCommerce were mainly in the area of new services...and a lot of them! If you've upgraded your install from Beta 3 to Final, I would make sure you have (re)selected the new services available. It might just take an updat...

Hi,

Make sure that you have a valid address for the warehouse, and for the destination. You can also check the error log to see if there might have been a problem getting a rate quote.

Thanks,
Katie

We have verified this has a bug. If you have multiple users with the same account, “vendor” was the account name (e.g. AbleCommerce) and “user” was the individual employee (e.g. Katie). But at the time of our integration, nobody was using that setup – and if you did not use it you could pass the sam...

Thanks for bringing this to our attention. It's been reported to the development team and we're working on getting a patch out.

Katie

This option does allow me to select the countries. I am just able to highlight the countries appearing one below the other I see now - there is a flaw in the UI. Once you select a few countries, the page does this refresh, or processing, and the list for selected countries goes back to the beginnin...

The problem was not with the email itself, but the fact that some products didn't have a vendor association.

Katie

Well, I know that Linkpoint works. However, I don't know of anyone using YourPay. It was my understanding that Yourpay uses the Linkpoint API so, in theory, it should work. If Linkpoint is receiving your transactions but Ablecommerce is not recording them, then it could be a bug. Can you please open...

The developers worked on it this morning, but it still needs to go through a review and testing process.

I will let you know when a patch is available.

Thanks,
Katie

I updated your CRM case to get login information for your store.

Thanks,
Katie

Assuming that you installed AbleCommerce with the default list of countries, you just edit the ship zone, choose the option "Selected Countries" and using the Control key pick each one. It can be a tedious task because the list refreshes to show any available provinces.

Thanks,
Katie

You can turn on the debug for the Linkpoint payment gateway. It will write to a new file in the debug folder. There should be some more information shown in the Transaction details, on the Payment page for the order. Does it show something besides error number 12031?

Thanks,
Katie

Hello Steve, How did you update the key? I'm not sure what page is hanging. It would help to know that. When a license key doesn't work, it is most likely a problem with the key responding to a different domain/ip than what was requested. If you can tell me the URL for your installation, I can check...

I reported this issue as Bug 7024.

Thanks,
Katie

Ok, I see what you mean now. From the Place Order page in admin, there is only an option to pay by credit/debit card or defer payment. I don't know why all payment options are not available from this page?? As a work-around, you can use the DEFER PAYMENT button. Then, from the Order/Payments page, a...

Hi, I'm assuming you are wanting electronic checks...this requires a payment gateway that supports echecks. Currently, Ablecommerce has built-in support for echecks through Authorize.net and Paypal. You need to use one of these two gateways when you setup echeck from the administration side. I belie...