AbleCommerce Shopping Cart Software

Had one customer that placed initial order as a GUEST, subsequently (week later) wanted to register and create an account but said he got error "this email address is already associated with an existing account". I searched for the email address he was using and found it was associated with an anony...

And you mean those files are missing from my WEBSITE files, not from my local computer program files, correct?

OK... I closed my browser (Chrome in this case), restarted it, went straight to my site Admin panel, filtered orders on Shipping Status (Unshipped), selected the Check All checkbox and none of the boxes beneath it got a check. I opened up the Javascript console, did see a few errors, took a screensh...

How can I export all of my users' email addresses from AC (e.g to an Excel file)?

Thanks for the super quick response Katie! Our new site has been live for about 2 weeks now. In looking at some of the data, I see that we've had 440 orders placed so far, but we have 559 people in our main customer group (Consumers). A dozen or two of those 559 are prob me, a couple of my employees...

This is probably a silly question, but... is there any way an anonymous user can review their order history? I expect the answer to be "NO", but since I can see in Order Manager that an "anonymous user email address" is created during the checkout process and the order data IS actually saved for ano...

Judy - I am not familiar with Chrome Developer Tools, if you'll tell me where/how to look I will (I'm not a developer but am fairly computer literate). The behavior is same in both IE11 and Chrome for me: > Open Order Manager, if I have no filters applied everything works fine - I can check the Sele...

AH! I was using backslashes.

Will try forward slashes, if no joy I will repost.

THANK YOU!!

Hmm... interesting.

So far there are lots of things I love about AC, but... the lack of granular security settings isn't one of them. :-\

Let's hope that will be improved in a future release...?

For now, I'll just focus on the GOOD things!

Thanks for the help Katie!

I get the "Expand to all pages" slide-out box as long as I don't have any filter set. If I have any filter set - including changing the "Show xx per page" filter at the top right of the order matrix - and then hit the SEARCH button to apply my filter, the problem exists - only the top box is checked...

I created an email template with my company logo under the sig line. The logo does appear in the template editor, but when I actually send the email the logo isn't in the email I receive - just an image placeholder. I've tried using the complete path to the image (http://www.myurl.com\images\filenam...

My new site was set to send a Customer Order Notification email on the "Order was placed" trigger - and it did. I've decided to now Ignore Failed Payments and always allow a user to checkout, even if their payment fails authorization. But if the payment fails, we aren't going to ship the order, so I...

When viewing orders in Order Manager, the checkbox to check ALL orders is functional only as long as I don't set a filter - if I click it, it gets a check and all the orders on the first page show a check in their selection checkbox as they should. But if I set a filter (on either Order Status, Ship...

SUCCESS! These were the steps required to get Paypal to automatically mark payments as PAID in Ablecommerce: ensuring SSL was enabled in my AC cart settings enabling IPN in my Paypal account settings setting the "Paypal Button Language Encoding" setting to UTF-8 set Paypal to allow payments from unc...

UPDATE! I just manually accepted both the payments I mentioned in previous post, and AC's Payment Status DID automatically update to PAID once I did, which means PP did talk back to AC, right? I think both of these customers had unconfirmed addresses... I changed the setting in our PP account to ALL...

No joy. SSL is enabled & cert installed. Last two orders that were paid with PP show "Authorization Pending" in our AC admin panel. ScreenShot339.jpg In Paypal, they both have an "Accept" button beside them. One is from an Unverified sender, but the other one IS verified. What now?..... Clay

I will try the two-step status change you described - that would certainly be easier than changing each order 1 at a time. As for the auto-process via Paypal issue... I contacted Paypal today, they instructed me to activate IPN in my Paypal settings, & set the Notification URL to the URL shown on th...

Thanks for the prompt reply Katie! Yes, we are just using Paypal Standard at present, I'll investigate the Paypal IPN setup you described. As for the Batch update operations, it seems all the "Update Status: options in that action-dropdown at the bottom of the Order Manager are to update ORDER Statu...

Just went live with our first Ablecommerce site! When customers pay with Paypal, orders are not automatically showing as being PAID. For PAYMENT STATUS they either show "Authorization pending" or "Unprocessed". What needs to be done so orders paid with Paypal will have their PAYMENT STATUS updated t...

The security info in the Merchant Guide is a little... skimpy. Is there some document that DETAILS security settings (i.e. permissions) that each of the standard User Groups can & cannot perform? From what I see in the merchant guide it appears that one can DELETE transactions - including payments? ...

Well... thanks for YOUR response. I'll either poke around with the suggestion you made, or ask my developer to do it for me. I'm just building my first AC store, and I'd *LIKE* to learn as much as I can about it, and develop the skills to do some relatively slight mods like this myself without havin...

Nobody?....

Not sure what to think about this... is my question just that irrelevant to everyone, or is this forum just not very active?......

Just starting up with AC Gold. I only plan to ship to US states (for now), would like to completely disable the COUNTRIES drop-down box so customer doesn't have to see it - only have STATE box. Have read other posts about deleting all the countries, prefer not to have to go through all that (and als...