Non-Authorized Payment Method Used For An Order Payment

Questions about how to use the forum and suggestions for new forum topics.


** HOW TO POST HTML CODE SAMPLES.
Post Reply
FirstCheck
Ensign (ENS)
Ensign (ENS)
Posts: 2
Joined: Wed Nov 06, 2013 5:51 am

Non-Authorized Payment Method Used For An Order Payment

Post by FirstCheck » Wed Nov 20, 2013 5:21 am

Hi

I know very little about the AbleCommerce e-commerce shop that I have been asked to investigate, so I apologise now if I'm asking a very simple question.

I have been informed that site we own that utilises the AbleCommerce e-commerce solution allowed a payment by a American Express card. The Payment Methods for this site are set to only allow Visa or MasterCard payments via the Authorize.Net Gateway. The WorldPay report shows the transaction as 'Paid by 3rd Party', which has never occurred before and am told is an issue on our accounting side. I'm not sure how this payment was made as the dropdown for the 'Card Payment' field only offers 'Visa' or 'MasterCard'

Can anyone tell me how to prevent this issue occurring again / block payments from anything that is not Visa or MasterCard?

Many Thanks

User avatar
Katie
AbleCommerce Admin
AbleCommerce Admin
Posts: 2628
Joined: Tue Dec 02, 2003 1:54 am
Contact:

Re: Non-Authorized Payment Method Used For An Order Payment

Post by Katie » Thu Nov 21, 2013 4:34 pm

Which version are you using? I can look into this for you if I have a little more information.
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

FirstCheck
Ensign (ENS)
Ensign (ENS)
Posts: 2
Joined: Wed Nov 06, 2013 5:51 am

Re: Non-Authorized Payment Method Used For An Order Payment

Post by FirstCheck » Fri Nov 22, 2013 7:29 am

Hi Katie

Hopefully this is some help-

PLATFORM: ASP.NET
VERSION: 7.0
BUILD: 9879

Let me know if you need any further information.

Thanks

User avatar
Katie
AbleCommerce Admin
AbleCommerce Admin
Posts: 2628
Joined: Tue Dec 02, 2003 1:54 am
Contact:

Re: Non-Authorized Payment Method Used For An Order Payment

Post by Katie » Fri Nov 22, 2013 9:45 am

Wow. That's a really old version, about 5-1/2 years since build 9879 was released...

I'm not sure there is much you can do about this. The payment methods are showing up as Visa and Mastercard, but the customer is entering a valid AMX number. It sounds like the payment is authorized and/or captured because the gateway must accept AMX payments. I would check to see if the gateway can reject the AMX cards first. If not, then you can delete or void the payment from the AbleCommerce order admin and send the customer a note. When they return to their order, they can make a new payment using the correct credit card type. It's not the most elegant solution, but it's all I can come up with.

For fun, I checked the behavior in our latest software release, and it is the same. I can understand why a bookkeeper would find this aggravating when it comes time to reconcile the credit card payments. I think we use a general checksum to make sure the card number if valid, but not to make sure that the card type matches the payment type selected. I'm not sure why, but I think it probably needs to be fixed. The developers will see this as an enhancement and it will only be corrected in our future versions. If you're interested, here is an article which explains how to detect the credit card type. If you are able to, I'm sure that this can be customized for your store.

http://stackoverflow.com/questions/7276 ... -on-number

I'd strongly recommend that you apply the patches to this version. There are some security issues, and other important bugs that have been fixed. It is free and we offer a cumulative patch for service releases 1 - 3. Here is a link -

http://help.ablecommerce.com/index.htm# ... ease_3.htm

Let me know if you have any questions,

Thanks
Katie
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

Post Reply