Bot Activity Detected!

[kwikstand]

I have just upgraded from v7.0.0 to 7.0.4 last weekend. So far it hasn't gone very smoothly. The latest issue is customers are telling me they can't checkout and are getting a message about Bot Activity. I tried entering the customer's order online just as he had tried and sure enough, this is the message I got:

Bot Activity Detected!
Your activity has been detected as a Bot or Spider by our system. If you believe you are seeing this message in error you can Retry the checkout after one minute.

I tried several times to no avail. I then tried entering the order through the control panel and was unable to complete the order. At various stages through the procedure, I would be taken back to the beginning instead of the next step.

Any ideas on what the problem might be?

Any help would be appreciated,

Scott

[kwikstand]

Update:

I tried entering the same customer's order but I changed the address to residential and it worked. The product on the order is freight shipped and it uses a custom shipping method based on weight. It is not using UPS, FedEx or USPS shipping rates.

I don't know if this means anything, but I hope some one knows.

Please help.

Thank you in advance,
Scott

[mazhar]

Seems like its because of No Bot control. On one page checkout change ConLib usage like

Code: Select all

[[ConLib:OnePageCheckout DisableBots="false"]]

[kwikstand]

Thanks Mazhar,

I implemented the change. I hope it does the trick. I haven't had any complaints as yet.

I am still having trouble entering orders manually via the control panel. I think I will post that as a new thread as a new topic.

Thanks for your help,

Scott