Cannot change password

softpac · Post by **softpac** » Tue Nov 20, 2007 9:28 pm

When a user attempts to change their password, an ASP.NET error message appears:

Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occured while processing the request on the server. The status code returned from the server was: 500.

https://www.boots-n-all.com.au/Members/ ... tials.aspx

Has anyone else experienced this?

The user logs in, clicks Account on home page, clicks Change email or password. Enters old password and new password, clicks Save, and error appears.

Post by **Shopping Cart Admin** » Tue Nov 20, 2007 9:36 pm

Hello,

Our QC team isn't involved in the forums. If an error is thrown and you didn't just customize the page

, then post your bug according to the following post. Thank you.

viewtopic.php?t=5415

softpac · Post by **softpac** » Tue Nov 20, 2007 10:11 pm

Thanks. I'll do that now.

I did actually go to the page to report a bug, but it said on that page to post it to the forums first in case it's not a bug. I was just following procedure as outlined.

Post by **Shopping Cart Admin** » Tue Nov 20, 2007 10:15 pm

Hello,

If you didn't just customize the page, and it throws an error. You've likely found a bug and our QC team will be on it like bad dogs. There are only 1 or 2 open bugs in the system right now, so they do need something to do.

Will · Post by **Will** » Wed Nov 21, 2007 8:07 am

I got a similar error. Fixed by correctly following the post-install checklist for Release Candidate 1.