Data port tool won't connect to AC

[harris43]

I can't get the tool to connect to my ablecommerce hosted site, which I find odd.
Trying to connect to the site gives the error:
"The remote server returned an error. (405) Method Not Allowed."

thoughts?

[Naveed]

Please make sure that you are using the latest version of DataPort, and the latest of ClientApi dll and service file is uploaded to your store.

You can download the latest version from:
viewtopic.php?f=42&t=5707

The zip file contains:

1. DataPort installer vs. 1.0.0.19
2. CommerceBuilder.DataClient.Api.dll vs. 1.0.0.19
3. ClientApiService.ashx file

The last two files need to be deployed on your server. The dll should be deployed in the "Bin" subdirectory, while the ClientApiService.ashx should be deployed at "ClientApi" subdirectory.

Please do this and let me know if the problem persists...

[harris43]

Do I have access to the BIN folder if you guys are my hosting company?

[harris43]

I found those files and replaced them. They were already present. Nothing changed. Same error.

[Naveed]

Can you please post the version information of your store here?
You can found the version information by:
1. Login as admin to your AC7 store.
2. Navigate to Help -> About AbleCommerce menue.

The page will be showing the version information for your store in a text area. Please copy paste it here. So that I can verify that you have the correct files uploaded.

Also please let me know if your store is hosted at shared hosting environment? Although it should not matter if you have the correct version of files.

[harris43]

This site is hosted at ablecommerce.
here's the info:

PLATFORM: ASP.NET
VERSION: 7.0
BUILD: 9879

AjaxControlToolkit: 1.0.10301.0
CommerceBuilder: 7.0.9876.0
CommerceBuilder.AuthorizeNet: 7.0.9764.0
CommerceBuilder.CanadaPost: 7.0.0.0
CommerceBuilder.CCH: 7.0.0.0
CommerceBuilder.Configuration: 7.0.9842.0
CommerceBuilder.CyberSource: 7.0.9764.0
CommerceBuilder.DataClient.Api: 1.0.0.19
CommerceBuilder.DataClient.Csv: 1.0.0.0
CommerceBuilder.DHL: 7.0.8825.0
CommerceBuilder.ECB: 7.0.0.0
CommerceBuilder.FedEx: 7.0.9725.0
CommerceBuilder.FRBNY: 7.0.0.0
CommerceBuilder.GoogleCheckout: 7.0.9632.0
CommerceBuilder.InternetSecure: 7.0.9764.0
CommerceBuilder.LinkPoint: 7.0.9764.0
CommerceBuilder.Paradata: 7.0.9764.0
CommerceBuilder.PayFlowPro: 7.0.9764.0
CommerceBuilder.PayJunction: 7.0.9764.0
CommerceBuilder.PayPal: 7.0.9877.0
CommerceBuilder.Services: 7.0.9733.0
CommerceBuilder.SkipJack: 7.0.9764.0
CommerceBuilder.UPS: 7.0.8695.0
CommerceBuilder.USPS: 7.0.9728.0
CommerceBuilder.Web: 7.0.9777.0
ComponentArt.Web.UI: 2007.1.1566.3
CyberSource.Base: 2.0.0.0
CyberSource.Clients: 5.0.2.0
CyberSource.Clients.XmlSerializers: 5.0.2.0
CyberSource.WSSecurity: 2.0.0.0
CybsWSSecurityIOP: 1.0.0.0
edtFTPnet: 1.2.4.0
FredCK.FCKeditorV2: 2.5.2912.21007
ICSharpCode.SharpZipLib: 0.85.1.271
LinkPointTransaction: 1.0.1797.29766
log4net: 1.2.10.0
Microsoft.Practices.EnterpriseLibrary.Common: 2.0.0.0
Microsoft.Practices.EnterpriseLibrary.Data: 2.0.0.0
Microsoft.Practices.ObjectBuilder: 1.0.51205.0
Microsoft.Web.Preview: 1.2.61025.0
NVelocity: 7.0.8530.0
PaygatewayNET: 3.0.0.0
paypal_base: 4.2.1.0
PFProCOMLib: 1.0.0.0
PFProdotNET: 0.0.0.0
Validators: 1.0.0.0
WebChart: 1.1.1.6
wwHoverPanel: 1.85.0.0

[Naveed]

Your versioning information seems to be OK. I think there are some strange restrictions on your server configurations which are preventing the request to be executed and discarding the request.

I am sending an email message to respective persons responsible for hosting services.

[Naveed]

Please check the server error log, and PM me the detailed error logged.

Also can you access the DataPort service URL via you browser?? The service URL is the URL you use in DataPort while connecting to your store. It will be something like:
http://[YOURSTORE.COM]/ClientApi/ClientApiService.ashx

[harris43]

I can reach that url. It gave me some kind of xml.
Someone is working with me now offline.

[Naveed]

Hopefully your issue will be solved. Best of luck.