Email to friend Template problem

[William_firefold]

The "email product to friend" function doesn't find the template properly.



I think the prob is in conlib/producttellafriend.ascx around here:

EmailTemplate template = EmailTemplateDataSource.Load(Token.Instance.Store.Settings.ProductTellAFriendEmailTemplateId);
if (template != null)
{
//STRIP HTML
...
It could be as simple as renaming a template, but I dont know.
Any help is appreciated.

[jmestep]

Check in the admin and see if you have any email templates there. Maybe whoever installed the software didn't import them.

[William_firefold]

We do have templates installed. We had an issue with that before and someone helped us get the templates in there. The problem seems to be that the email a friend module doesnt know what to look for, or is looking for the wrong thing.

[Robbie@FireFold]

Judy was the one who actually hooked me up with the template script.

What is the template called that this looks for?

[jmestep]

Here's a screen shot of templates in our store. Some of the triggers have been changed, but template names have remained the same.

emailtemplates.gif

[William_firefold]

we have those templates, including the send to friend one.
Where is the function that initiates sending a mail with that template?

[mazhar]

Well please try this. In your database check the ac_EmailTempaltes table and find the EmailTemplateId for the template with name Send product to friend and then make sure that in ac_StoreSettings ProductTellAFriendEmailTemplateId entry has the same value in its FieldValue field. I think there is something wrong with these values may be different.

[mazhar]

Also login to the Merchant side and navigate to the store->email->setting page
and then make sure that Send to Friend: option is set to correct template

[William_firefold]

Also login to the Merchant side and navigate to the store->email->setting page
and then make sure that Send to Friend: option is set to correct template

Thanks very much. This was the solution, we didn't know the option existed in admin.