Not able to view the Account Details

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binsuthomas
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Not able to view the Account Details

Post by binsuthomas » Thu Oct 23, 2008 11:11 am

Hello,

I have logged into the site with Admin rights. But I am not able to view the Account Details of Orders.(Administration > Orders > View Order #52 > Payments )

It shows a messages as "Detailed account data is available, but you must enable SSL in order to view it."

The SSL is already enabled for the Site.

Could you please help.
Thanks
Binsu

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Re: Not able to view the Account Details

Post by Shopping Cart Admin » Thu Oct 23, 2008 11:20 am

Hello,

You might have an ssl certificate, but you also need to enable ssl mode in the store settings.
Thanks for your support

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binsuthomas
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Re: Not able to view the Account Details

Post by binsuthomas » Thu Oct 23, 2008 11:23 am

Yes I have enabled the Store SSL Settings and Credit Card Storage.

binsuthomas
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Re: Not able to view the Account Details

Post by binsuthomas » Thu Oct 23, 2008 1:04 pm

Please ignore my previous post and sorry for the confusion.

The actual issue is as follows.

I have installed SSL Certificate for the Site. So the Site is now https://
Once I enabled the Store SSL Settings, the site does not not allow me to browse the Login.aspx or Checkout.aspx. It shows page cannot be displayed. I could acesss Home and other Product Pages with out any Problem.

Could you please help me on this?

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Re: Not able to view the Account Details

Post by Shopping Cart Admin » Thu Oct 23, 2008 1:06 pm

Hello,

Sounds like the ssl cert isn't installed, what's the url to your website?
Thanks for your support

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binsuthomas
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Re: Not able to view the Account Details

Post by binsuthomas » Thu Oct 23, 2008 1:09 pm

Thank you for the response

URL is as follows.

https://rockband2.mtv-stuff.com/

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Re: Not able to view the Account Details

Post by Shopping Cart Admin » Thu Oct 23, 2008 1:20 pm

Hello,

How do I see the store? The ssl cert does appear valid and installed.
Thanks for your support

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binsuthomas
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Re: Not able to view the Account Details

Post by binsuthomas » Thu Oct 23, 2008 11:46 pm

Hello,

Following URL will take you to the store
https://rockband2.mtv-stuff.com/default.aspx.

Thanks

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