Order Confirmation Email Error

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alee337
Lieutenant, Jr. Grade (LT JG)
Lieutenant, Jr. Grade (LT JG)
Posts: 33
Joined: Fri Sep 26, 2008 4:17 pm

Order Confirmation Email Error

Post by alee337 » Thu Oct 23, 2008 1:17 pm

I go on the development site to place an order (http://216.139.230.124). Normally, the order confirmation email is sent and received fine. But when I check my email, I get the following error:

Encountered "\r\n" at line 148, column 77. Was expecting one of: "[" ... "(" ... ... ... "true" ... "false" ... ... ... "{" ... "!" ...

Could someone let me know what we did wrong here? I'm not sure if my programmer touched this part or not, but we really need your help in resolving this before going live.

Many thanks,

Alan
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alee337
Lieutenant, Jr. Grade (LT JG)
Lieutenant, Jr. Grade (LT JG)
Posts: 33
Joined: Fri Sep 26, 2008 4:17 pm

Re: Order Confirmation Email Error

Post by alee337 » Thu Oct 23, 2008 1:20 pm

Here is the code from email templates for Order Notification.

Code: Select all

<html>
<head>
<style type="text/css">
TABLE.Email {
width: 640px;
padding: 5px;
margin: 0px;
border: 1px solid #5872CB;
}
TABLE.Email TH {
font-weight: bold;
font-size: 12px;
color: #ffffff;
font-family: Arial, Verdana, Sans-Serif;
font-style: strong;
background-color: #304FBA;
text-align: center;
text-decoration: none;
padding: 5px;
}
TABLE.Email TD {
font-weight: normal;
font-size: 12px;
color: #000000;
font-family: Arial, Verdana, Sans-Serif;
background-color: #ffffff;
text-align: left;
text-decoration: none;
padding: 3px;
}
</style>
</head>
<body>
<table class="Email">
<tr>
<td colspan="2" class="Email">
<p><strong>Thank you for your order $order.BillToFirstName $order.BillToLastName !</strong></p>
<p>If you would like to check the status of your order, manage addresses, update your email, or customize many other options, please visit your personal
<a href="${store.StoreUrl}Members/MyAccount.aspx">My Account</a> page.</p>
<p>Thank you for shopping with us.<br>
$store.Name</p>
</td>
</tr>
</table>
<table class="Email">
<tr>
<th class="Email">Order Summary</th>
</tr>
</table>
<table class="Email">
<tr>
<td class="Email"><div align="right"><strong>Email Address:</strong></div></td>
<td class="Email">${order.BillToEmail}</td>
</tr>
<tr>
<td class="Email" width="140"><div align="right"><strong>Order Number:</strong> </div></td>
<td class="Email" width="500"><p>$order.OrderId</p></td>
</tr>
<tr>
<td class="Email"><div align="right"><strong>Ordered on:</strong></div></td>
<td class="Email">$order.OrderDate.ToString("G")</td>
</tr>
<tr>
<td class="Email"><div align="right"><strong>Ordered by:</strong></div></td>
<td class="Email">$order.BillToFirstName $order.BillToLastName</td>
</tr>
<tr>
<td><div align="right"><strong>Order Total:</strong></div></td>
<td>$order.Items.TotalPriceById().ToString("C")</td>
</tr>
<tr>
<td class="Email"><div align="right"><strong>Order Status:</strong></div></td>
<td class="Email"><a href="${store.StoreUrl}Members/MyOrder.aspx?OrderId=$order.OrderId">View Online</a></td>
</tr>
</table>
<table class="Email">
<tr valign="top">
<td class="Email" width="50%"><strong>Billing Address:</strong>
<div style="padding-left:30px;">
$order.FormatAddress(true)
</div>
</td>
<td class="Email" width="50%">
<strong>Payment Method:</strong>
<div style="padding-left:30px;">
#foreach($payment in $payments)
$payment.PaymentMethodName<br />
$payment.ReferenceNumber<br />
#end
</div>
</td>
</tr>
</table>  
#set ($shipNo = 1)	
#foreach($shipment in $order.Shipments)
#beforeall
<table class="Email">
<tr>
<th class="Email">Shipment Information</th>
</tr>
</table>
#each
<table class="Email">
<tr>
<td colspan="4" class="Email" style="text-align: center;">							
<strong><u>Shipment $shipNo of $order.Shipments.Count</u></strong>
#set ($shipNo = $shipNo + 1)			
</td>
</tr>
<tr>
<td class="Email" colspan="4" style="text-align: center;">
<table width="100%">
<tr>
<td class="Email" valign="top">
<strong>Ship From:</strong>
<div style="padding-left:30px;">
$shipment.FormatFromAddress(true)
</div>
</td>
<td class="Email" valign="top">
<strong>Ship To:</strong>
<div style="padding-left:30px;">
$shipment.FormatToAddress(true)
#if ($shipment.ShipMessage.Length > 0)
<br/><strong>Message:</strong>$shipment.ShipMessage
#end					  
</div>
</td>
<td class="Email" valign="top">
<strong>Shipment Method:</strong>
<div style="padding-left:30px;">
$shipment.ShipMethodName</div>
<div style="padding-left:30px;"></div>
</td>
</tr>
</table>	
</td>
</tr>
#foreach($orderItem in $order.Items.FilterByShipmentAndSort($shipment.OrderShipmentId))
#beforeall  
<tr>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>SKU</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Description</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Quantity</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Price</strong></td>
</tr>
#each
#if (($orderItem.OrderItemType == "Product") || ($orderItem.OrderItemType ==
"Discount") || ($orderItem.OrderItemType == "Coupon") ||
($orderItem.OrderItemType == "GiftWrap") )

<tr class="Email">
<td class="Email" style="text-align: center;">
#if (($orderItem.OrderItemType == "Product"))
$orderItem.Sku
#elseif (($orderItem.OrderItemType == "Discount"))
DISCOUNT
#elseif (($orderItem.OrderItemType == "Coupon"))
COUPON
#elseif (($orderItem.OrderItemType == "GiftWrap"))
GIFTWRAP
#end
</td>
<td class="Email">
$orderItem.Name
#if ($orderItem.VariantName.Length > 0)
($orderItem.VariantName)
#end
#foreach($orderItemInput in $orderItem.Inputs)
#if (!$orderItemInput.IsMerchantField)
<br /><b>$orderItemInput.Name:</b> $orderItemInput.InputValue
#end
#end
#if ($orderItem.WrapStyle)
<br>
Gift Wrap: $orderItem.WrapStyle.Name
#end
#if ($orderItem.GiftMessage.Length > 0)
<br>
Gift Message: $orderItem.GiftMessage
#end
</td>
<td class="Email" style="text-align: center;">$orderItem.Quantity</td>
<td class="Email" style="text-align: right;">$orderItem.ExtendedPrice.ToString("C")</td>
</tr>
#end
#end
<tr class="Email"><td colspan="4">&nbsp;</td>
</tr>
</table>		
#end	
<!-- Output Non-Shipping Items -->
#foreach($orderItem in $order.Items.FilterByShipmentAndSort())
#beforeall
<table class="Email">
<tr>
<th class="Email">Non-Shipping Items</th>
</tr>
</table>		
<table class="Email">
<tr>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>SKU</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Name</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Price</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Quantity</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Total</strong></td>
</tr>
#each
#if (($orderItem.OrderItemType == "Product"))
<tr>
<td class="Email" style="text-align: center;">$orderItem.Sku</td>
<td class="Email">
$orderItem.Name
#if ($orderItem.VariantName.Length > 0)
($orderItem.VariantName)
#end
#foreach($orderItemInput in $orderItem.Inputs)
#if (!$orderItemInput.IsMerchantField)
<br /><b>$orderItemInput.Name:</b> $orderItemInput.InputValue
#end
#end
</td>
<td class="Email" style="text-align: right;">$orderItem.Price.ToString("C")</td>
<td class="Email" style="text-align: center;">$orderItem.Quantity</td>
<td class="Email" style="text-align: right;">$orderItem.ExtendedPrice.ToString("C")</td>
</tr>
#end
#afterall
</table>		
#end 
<table class="Email">
<tr>
<th class="Email">Order Totals</th>
</tr>
</table>
<table class="Email">
<tr>
<td width="40%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Subtotal:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById(0).ToString("C")
</td>
<td width="55%" rowspan="5"><p align="center"><strong>Thanks again for shopping with us!</strong></p>
<p align="center"><a href="${store.StoreUrl}"><strong>$store.Name</strong></a></p></td>
</tr>
<tr>
<td width="40%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Tax:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById(3).ToString("C")
</td>
</tr>
<tr>
<td width="40%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Shipping and Handling:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById(1, 2).ToString("C")
</td>
</tr>
<tr>
<td width="40%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Discounts:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById(4).ToString("C")
</td>
</tr>

<tr>
<td width="40%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Coupons:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById(5).ToString("C")
</td>
</tr>   

<tr>
<td width="30%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Total:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById().ToString("C")
</td>
</tr>
</table>
<p>&nbsp;</p>
</body>
</html>
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User avatar
mazhar
Master Yoda
Master Yoda
Posts: 5084
Joined: Wed Jul 09, 2008 8:21 am
Contact:
Contact mazhar

Re: Order Confirmation Email Error

Post by mazhar » Fri Oct 24, 2008 4:23 am

Try the following and also when saving the template check the send HTML mail option. The problem seems to be in the formatting of following code. May be some one mistakenly changed it.

Code: Select all

#if (($orderItem.OrderItemType == "Product") || ($orderItem.OrderItemType == "Discount") || ($orderItem.OrderItemType == "Coupon") || ($orderItem.OrderItemType == "GiftWrap") )
Below is the fixed version use this/

Code: Select all

<html>
<head>
<style type="text/css">
TABLE.Email {
width: 640px;
padding: 5px;
margin: 0px;
border: 1px solid #5872CB;
}
TABLE.Email TH {
font-weight: bold;
font-size: 12px;
color: #ffffff;
font-family: Arial, Verdana, Sans-Serif;
font-style: strong;
background-color: #304FBA;
text-align: center;
text-decoration: none;
padding: 5px;
}
TABLE.Email TD {
font-weight: normal;
font-size: 12px;
color: #000000;
font-family: Arial, Verdana, Sans-Serif;
background-color: #ffffff;
text-align: left;
text-decoration: none;
padding: 3px;
}
</style>
</head>
<body>
<table class="Email">
<tr>
<td colspan="2" class="Email">
<p><strong>Thank you for your order $order.BillToFirstName $order.BillToLastName !</strong></p>
<p>If you would like to check the status of your order, manage addresses, update your email, or customize many other options, please visit your personal
<a href="${store.StoreUrl}Members/MyAccount.aspx">My Account</a> page.</p>
<p>Thank you for shopping with us.<br>
$store.Name</p>
</td>
</tr>
</table>
<table class="Email">
<tr>
<th class="Email">Order Summary</th>
</tr>
</table>
<table class="Email">
<tr>
<td class="Email"><div align="right"><strong>Email Address:</strong></div></td>
<td class="Email">${order.BillToEmail}</td>
</tr>
<tr>
<td class="Email" width="140"><div align="right"><strong>Order Number:</strong> </div></td>
<td class="Email" width="500"><p>$order.OrderId</p></td>
</tr>
<tr>
<td class="Email"><div align="right"><strong>Ordered on:</strong></div></td>
<td class="Email">$order.OrderDate.ToString("G")</td>
</tr>
<tr>
<td class="Email"><div align="right"><strong>Ordered by:</strong></div></td>
<td class="Email">$order.BillToFirstName $order.BillToLastName</td>
</tr>
<tr>
<td><div align="right"><strong>Order Total:</strong></div></td>
<td>$order.Items.TotalPriceById().ToString("C")</td>
</tr>
<tr>
<td class="Email"><div align="right"><strong>Order Status:</strong></div></td>
<td class="Email"><a href="${store.StoreUrl}Members/MyOrder.aspx?OrderId=$order.OrderId">View Online</a></td>
</tr>
</table>
<table class="Email">
<tr valign="top">
<td class="Email" width="50%"><strong>Billing Address:</strong>
<div style="padding-left:30px;">
$order.FormatAddress(true)
</div>
</td>
<td class="Email" width="50%">
<strong>Payment Method:</strong>
<div style="padding-left:30px;">
#foreach($payment in $payments)
$payment.PaymentMethodName<br />
$payment.ReferenceNumber<br />
#end
</div>
</td>
</tr>
</table> 
#set ($shipNo = 1)   
#foreach($shipment in $order.Shipments)
#beforeall
<table class="Email">
<tr>
<th class="Email">Shipment Information</th>
</tr>
</table>
#each
<table class="Email">
<tr>
<td colspan="4" class="Email" style="text-align: center;">                     
<strong><u>Shipment $shipNo of $order.Shipments.Count</u></strong>
#set ($shipNo = $shipNo + 1)         
</td>
</tr>
<tr>
<td class="Email" colspan="4" style="text-align: center;">
<table width="100%">
<tr>
<td class="Email" valign="top">
<strong>Ship From:</strong>
<div style="padding-left:30px;">
$shipment.FormatFromAddress(true)
</div>
</td>
<td class="Email" valign="top">
<strong>Ship To:</strong>
<div style="padding-left:30px;">
$shipment.FormatToAddress(true)
#if ($shipment.ShipMessage.Length > 0)
<br/><strong>Message:</strong>$shipment.ShipMessage
#end                
</div>
</td>
<td class="Email" valign="top">
<strong>Shipment Method:</strong>
<div style="padding-left:30px;">
$shipment.ShipMethodName</div>
<div style="padding-left:30px;"></div>
</td>
</tr>
</table>   
</td>
</tr>
#foreach($orderItem in $order.Items.FilterByShipmentAndSort($shipment.OrderShipmentId))
#beforeall 
<tr>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>SKU</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Description</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Quantity</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Price</strong></td>
</tr>
#each
#if (($orderItem.OrderItemType == "Product") || ($orderItem.OrderItemType == "Discount") || ($orderItem.OrderItemType == "Coupon") || ($orderItem.OrderItemType == "GiftWrap") )
<tr class="Email">
<td class="Email" style="text-align: center;">
#if (($orderItem.OrderItemType == "Product"))
$orderItem.Sku
#elseif (($orderItem.OrderItemType == "Discount"))
DISCOUNT
#elseif (($orderItem.OrderItemType == "Coupon"))
COUPON
#elseif (($orderItem.OrderItemType == "GiftWrap"))
GIFTWRAP
#end
</td>
<td class="Email">
$orderItem.Name
#if ($orderItem.VariantName.Length > 0)
($orderItem.VariantName)
#end
#foreach($orderItemInput in $orderItem.Inputs)
#if (!$orderItemInput.IsMerchantField)
<br /><b>$orderItemInput.Name:</b> $orderItemInput.InputValue
#end
#end
#if ($orderItem.WrapStyle)
<br>
Gift Wrap: $orderItem.WrapStyle.Name
#end
#if ($orderItem.GiftMessage.Length > 0)
<br>
Gift Message: $orderItem.GiftMessage
#end
</td>
<td class="Email" style="text-align: center;">$orderItem.Quantity</td>
<td class="Email" style="text-align: right;">$orderItem.ExtendedPrice.ToString("C")</td>
</tr>
#end
#end
<tr class="Email"><td colspan="4">&nbsp;</td>
</tr>
</table>      
#end   
<!-- Output Non-Shipping Items -->
#foreach($orderItem in $order.Items.FilterByShipmentAndSort())
#beforeall
<table class="Email">
<tr>
<th class="Email">Non-Shipping Items</th>
</tr>
</table>      
<table class="Email">
<tr>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>SKU</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Name</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Price</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Quantity</strong></td>
<td style="background:#cccccc; color:#00000; text-align: center;"><strong>Total</strong></td>
</tr>
#each
#if (($orderItem.OrderItemType == "Product"))
<tr>
<td class="Email" style="text-align: center;">$orderItem.Sku</td>
<td class="Email">
$orderItem.Name
#if ($orderItem.VariantName.Length > 0)
($orderItem.VariantName)
#end
#foreach($orderItemInput in $orderItem.Inputs)
#if (!$orderItemInput.IsMerchantField)
<br /><b>$orderItemInput.Name:</b> $orderItemInput.InputValue
#end
#end
</td>
<td class="Email" style="text-align: right;">$orderItem.Price.ToString("C")</td>
<td class="Email" style="text-align: center;">$orderItem.Quantity</td>
<td class="Email" style="text-align: right;">$orderItem.ExtendedPrice.ToString("C")</td>
</tr>
#end
#afterall
</table>      
#end
<table class="Email">
<tr>
<th class="Email">Order Totals</th>
</tr>
</table>
<table class="Email">
<tr>
<td width="40%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Subtotal:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById(0).ToString("C")
</td>
<td width="55%" rowspan="5"><p align="center"><strong>Thanks again for shopping with us!</strong></p>
<p align="center"><a href="${store.StoreUrl}"><strong>$store.Name</strong></a></p></td>
</tr>
<tr>
<td width="40%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Tax:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById(3).ToString("C")
</td>
</tr>
<tr>
<td width="40%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Shipping and Handling:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById(1, 2).ToString("C")
</td>
</tr>
<tr>
<td width="40%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Discounts:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById(4).ToString("C")
</td>
</tr>

<tr>
<td width="40%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Coupons:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById(5).ToString("C")
</td>
</tr>   

<tr>
<td width="30%" style="background:#cccccc; color:#00000; text-align: right;">
<strong>Total:</strong>
</td>
<td width="15%" class="Email" style="text-align: right;">
$order.Items.TotalPriceById().ToString("C")
</td>
</tr>
</table>
<p>&nbsp;</p>
</body>
</html>
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alee337
Lieutenant, Jr. Grade (LT JG)
Lieutenant, Jr. Grade (LT JG)
Posts: 33
Joined: Fri Sep 26, 2008 4:17 pm

Re: Order Confirmation Email Error

Post by alee337 » Fri Oct 24, 2008 11:35 am

Thank you Mazhar. I got it to work, BUT there is one problem. The only accounts that receive the emails are GMAIL. I had my co-worker try with our company outlook account and his yahoo account. In both cases, no emails were ever received. Do you know why this is happening?

It may have been a problem since day 1, but because I use gmail, I never noticed it. Any advice??

Thanks,
Alan
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User avatar
sohaib
Developer
Developer
Posts: 1079
Joined: Fri Jan 23, 2004 1:38 am

Re: Order Confirmation Email Error

Post by sohaib » Fri Oct 24, 2008 12:06 pm

It may be something wrong with your company email server or it may be that your company email server has some spam filters that are not allowing messages from your store. It may be that your stores SMTP server is in the list of blocked IPs on you email server .... and possibilities go on...
But whatever it is ... it is somewhere outside AC...
I hope you will figure out soon...
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