Cannot ship to different address for telephone order

[bptoll123]

When i take a telephone order using the back end of able commerce, after i place the order and come to the checkout screen, i put in the user's billing info. by default the shipping is "same as billing address" and i can choose from any of my shipping methods: "in-store pickup" or UPS Ground (UPS is set up with integrated method).

When I uncheck the box and enter a new address, then I hit "refresh" on the shipping method, all of the UPS shipping options disappear. Only in-store pickup is allowed.

Please help.

Thanks,
Brian

[AbleMods]

I've had this happen a few times.

From what I've seen, you have to be sure that BOTH billing and shipping addresses are valid. In my case(s), I was dealing with APO addresses which are difficult to get through.

[bptoll123]

You got it! I was putting junk addresses in when i was testing it. when i corrected to valid shippping addresses the UPS options came back.

Thanks.

[AbleMods]

That'll be one Pepsi please