Xigla absolute live support help

pizzaovens1 · Post by **pizzaovens1** » Tue Dec 16, 2008 1:20 pm

i have installed Xigla live support on our site creating the database and logins. however, the instructions tell you to move the bin files to the root bin files. now when i try to log into the system i get this error from the browser.

"Using themed css files requires a header control on the page. (e.g. <head runat="server" />)"

it looks as if the style css file for AC is messing with the absolute LS file. i know some people on here have successfully used Xigla absolute live support with AC and hoping you all would have an answer for this.

AbleMods · Post by **AbleMods** » Tue Dec 16, 2008 2:21 pm

http://www.ablemods.com/Blog/post/2008/ ... -site.aspx

pizzaovens1 · Post by **pizzaovens1** » Tue Dec 16, 2008 3:08 pm

thanks that fixed it.

pizzaovens1 · Post by **pizzaovens1** » Tue Dec 16, 2008 3:39 pm

that fixed the login screen error however i am now getting this error trying to log in via the instructions:

Server Error in '/' Application.
--------------------------------------------------------------------------------

Could not find stored procedure 'xlaALSsp_login'.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.SqlClient.SqlException: Could not find stored procedure 'xlaALSsp_login'.

Source Error:

Line 22:
Line 23: Sub btnLogin_Click(S As Object, E As ImageClickEventArgs)
Line 24: if usr.text<>"" and pwd.text<>"" then message.text=dologin(usr.text ,pwd.text)
Line 25: end sub
Line 26:

Source File: C:\hosting\website\absolutels\login.aspx Line: 24

any ideas ?

AbleMods · Post by **AbleMods** » Tue Dec 16, 2008 4:07 pm

Looks like the install didn't go correctly. Did the SQL install script run correctly?

Check your database and make sure the Xigla tables and stored procedures were created.

afm · Post by **afm** » Tue Dec 16, 2008 5:25 pm

SolunarServices wrote:Looks like the install didn't go correctly. Did the SQL install script run correctly?

Check your database and make sure the Xigla tables and stored procedures were created.

Also make sure the table schemas are correct. I have a product that creates tables. Sometimes people use a different user (with different permissions) to run the scripts which creates table names like "bill.Table1" instead of "dbo.Table1". Then when the website runs, it cannot see the tables because they have a different schema.

pizzaovens1 · Post by **pizzaovens1** » Thu Dec 18, 2008 3:25 pm

the reinstall got everything going.

however, i have installed a link to this on our home page (http://www.pizzaovens.com) and wanted to add it to the product page as well. i can get it to display correctly however the service will not work from these pages. it seems that when you click on the link to go to live support from the product pages it looks to call absolutels/product.aspx instead of the page it should be calling. i think there could be some code that could be edited to make this work maybe?

just seeing if you all had had the same issues and had found a work around yet.
thanks

AbleMods · Post by **AbleMods** » Thu Dec 18, 2008 5:00 pm

It won't work in the content section on product pages. I think it has to do with some funky page inheritence Xigla is doing that conflicts with AC7 page inheritence.

That's why mine is always on a side bar or header scriptlet. Never could get it to work in the content section on the product page.

Works fine on the home page content section, just not product pages. Shrug.

pizzaovens1 · Post by **pizzaovens1** » Fri Dec 19, 2008 11:47 am

currently i have it on a sidebar and it works from the home page, however that same side bar is used in other parts of the site and the link does not work from those pages.

did you have any luck getting it to work from anywhere besides the home page?

AbleMods · Post by **AbleMods** » Fri Dec 19, 2008 2:14 pm

Yeah I just created a simple user control that contains the javascript code generated by the program.

pizzaovens1 · Post by **pizzaovens1** » Mon Dec 22, 2008 3:35 pm

have you all had any issues with network congestion? it seems we get this error about 3 or 4 times a day when monitoring the site with the live chat software.

AbleMods · Post by **AbleMods** » Mon Dec 22, 2008 10:00 pm

pizzaovens1 wrote:have you all had any issues with network congestion? it seems we get this error about 3 or 4 times a day when monitoring the site with the live chat software.

Make sure you don't have the Realtime settings turned on. I noticed a huge performance hit against my site when it was enabled so I turned mine off.

calvis · Post by **calvis** » Tue Dec 23, 2008 2:11 pm

I just got this in my email:

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Just go to our web site at http://www.xigla.com
Select the .NET product you want, proceed to the order
page and when prompted, enter the following COUPON CODE :
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AbleCommerce Shopping Cart Software

Xigla absolute live support help

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