Login page/Forgot password email

[mkeith1]

Currently i'm getting the following error when i (or a customer on our site) attempt to use the forgot password email:

forgot email error message.JPG

how do i fix this?

[mazhar]

Make sure that your SMTP settings are working.

[mkeith1]

email settings are correct, i'm able to get email confirmations of orders, or emails set up using templates.

[mazhar]

Hmm... also give a try and test some other Email addresses.

[mkeith1]

no other email address work either. Any other suggestions?

[jmestep]

What build are you using? I vaguely remember running into that problem in the past, but I can't remember what fixed it.

[mkeith1]

PLATFORM: ASP.NET
VERSION: 7.0
BUILD: 10125

[mazhar]

It could be something wrong with the from address. Could you please tell that what is your default from address in the store's Email settings.

[mkeith1]

default from address: info@musicmart.com

[mkeith1]

Can anyone post the original HTML code from the lost password email?

[dhenson]

I ran into this one, also.

In the backend database, it is actually checking the "username" field. Looks like a leftover from previous editions, when the username and the email where not necessarily the same.

Had to modify the code so it would search in both spots.

Take a look at the .cs file (I seem to recall it is in a control) as well as the backend DB.

My users were all imported from a custom cart where the username and email were separate, and had to redo code in a number of spots to accomodate the 256K exisiting user database.

Hope that helps.

-Dave
http://www.certifiednetworks.com