Create order in admin?

[draneb]

Is there any way to create a new customer order through the AbleCommerce admin?

We get some orders by telephone but I need every order to go through AbleCommerce because we use the AC QuickBooks Web Connector and Shipper software.

Thank you!

[jmestep]

On the orders screen there is a new order button. I think there have been some reports of tax or shipping problems when making an order from the admin, but I don't remember exactly. It's really easier to do a standard order from the website side because in the admin you have to search for products where in the website side, you know where they are located and can navigate there. Just be sure to log off your own account before you start an order.

[draneb]

Thanks Judy,

I am so embarrassed I never saw that button and my employee never has either. It is located next to the Search button so I guess we over looked it.

Thanks again!

[AbleMods]

There's also one on the Edit User page. I use that one since my first step with a telephone order is adding the new user - once the new user is added, you're automatically taken to the edit user page to complete the billing info. Create Order is the next logical step.

If the caller has already registered with the site, sometimes you can really impress them. If they've already registered, you can see their basket contents on the same edit user page and create a new order using their basket. Works quite well.

[draneb]

Well, I guess I will have to go through the checkout process like a customer...

When I attempted to create an order through the admin I entered the product(s) and all the customer information.
I don't see any shipping options listed and when I clicked the Refresh button it sent me to an Error page.
Error Message: Index was out of range. Must be non-negative and less than the size of the collection.

I also notice in the error email I got that even though I selected United States it shows the country code as AF
(Afghanistan - the first one in the drop down menu)

Also, all of the payment information is grayed out.

Maybe this is fixed in 7.0.2?

[AbleMods]

When I attempted to create an order through the admin I entered the product(s) and all the customer information.
I don't see any shipping options listed and when I clicked the Refresh button it sent me to an Error page.
Error Message: Index was out of range. Must be non-negative and less than the size of the collection.

I also notice in the error email I got that even though I selected United States it shows the country code as AF
(Afghanistan - the first one in the drop down menu)

You sure you clicked "Save" when you entered the customer info? Sounds like it that step got missed.

It's easy to tell - when you get to the second page of checkout, you'll see the billing info address is empty. If it's empty, shipping address will be empty too and the shipping charge calculator routine will fail to return any valid shipping rates. If you're on an older version of AC7, that could result in the error you're getting.

Or if you've modified the checkout page to use the radio-button shipping methods. I think that code assumes at least one shipping method always exists.

[sdlong02]

Well, I guess I will have to go through the checkout process like a customer...

When I attempted to create an order through the admin I entered the product(s) and all the customer information.
I don't see any shipping options listed and when I clicked the Refresh button it sent me to an Error page.
Error Message: Index was out of range. Must be non-negative and less than the size of the collection.

I also notice in the error email I got that even though I selected United States it shows the country code as AF
(Afghanistan - the first one in the drop down menu)

Also, all of the payment information is grayed out.

Maybe this is fixed in 7.0.2?

This works fine for me in 7.0 - Usually if it's a new customer I just create a profile using an email address given with a generic password, input all their address data etc into the account and then just add the order. Shipping and payment methods all work fine for me so it shouldn't be a 7.0 problem.

[heinscott]

Or if you've modified the checkout page to use the radio-button shipping methods. I think that code assumes at least one shipping method always exists.

Sorry to jump topics, but...
Joe, could you enlighten me as to the proper method to change the shipping methods to use radio buttons instead of drop-downs? I've been pulling my hair out trying to do it. Seems I lose the AutoPostBack features when I explicitly set the first radio button to be the default selected.
Is there a tried and true method to accomplish this?
Thanks

Scott

[AbleMods]

Joe, could you enlighten me as to the proper method to change the shipping methods to use radio buttons instead of drop-downs? I've been pulling my hair out trying to do it. Seems I lose the AutoPostBack features when I explicitly set the first radio button to be the default selected.

This post has the modified source code for onepagecheckout supporting radio buttons viewtopic.php?f=44&t=8555 the download link is about halfway through the first page of the thread.

There's a section early in the code file where Able searches the page for the HTML control. However changing the dropdown to a radio button causes the control Id to change such that the search would always fail. So one of the changes I made was to how the search is performed. I think Able was using .EndsWith() and I had to change it to .Contains() so the match would hit.

Feel free to email me if you need further detail - I haven't looked at that code in a few months

[heinscott]

Ahhh... I see the problem now!
Thanks so much, Joe. That did the trick.
You are truly a Jedi-Master!
May the force be with you.

Scott

[AbleMods]

Nah. With enough Pepsi and a working Visual Studio debugger, I can figure most anything out

I actually was able to debug client-side ASP script code the other night. Shocked the hell out of me, didn't realize you could debug/breakpoint that sort of code in VS.

[KCarlson]

I am getting the same thing in the admin order process. It seems to happen when I have a kit, and when I have the ship-to set to the bill-to from the check box. Does anyone else see this as a possible bug?