Changing the Status of Orders and Status of Shipping

For general questions and discussions specific to the AbleCommerce 7.0 Asp.Net product.
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floorcleaners.net
Ensign (ENS)
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Joined: Mon Aug 18, 2008 12:21 am

Changing the Status of Orders and Status of Shipping

Post by floorcleaners.net » Wed Apr 22, 2009 11:01 am

My AC7 is integrated with Stone Edge, and Stone Edge works great with AC7 for importing orders from AC7.
My questions is, we have got a lot of complaints about customers checking their status of their order and it saying "Shipment Pending" although the shipment has been shipped out and almost delivered. I know we can go through and select each order, then change those selected orders to what we want (e.g.: Shipped, Paid) But with the volume we have we truly don't have time to go through each order, and their are orders that are declined or have problem, so I don't want to select all and put as Shipped because many customers will get the wrong impression.

Is there a way to communicate with Stone Edge back to AC7 to let Able know that certain orders have been shipped and to change their status to Shipped? Instead of keeping it at "shipment pending"? With out doing it one by one, or by a group? That way when customers log they get the correct status of their order?

Thanks

sdlong02
Lieutenant Commander (LCDR)
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Re: Changing the Status of Orders and Status of Shipping

Post by sdlong02 » Wed Apr 22, 2009 3:29 pm

viewtopic.php?f=42&t=9877

Took me alot of tech support hours with SE and trolling these forum, but currently my AC7 and SE are as synched as possible and the tracking numbers and status updates are automatically sent back to AC7 when the order is updated in SE.

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