Email for Authorization Failed?

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CASE
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Email for Authorization Failed?

Post by CASE » Thu Aug 13, 2009 10:00 am

Hi,

It seems like AbleCommerce does not (out of the box) notify a customer or the vendor if their credit card or other form of payment is not authorized by Paypal. When I make a purchase, I immediately get a confirmation screen and e-mail although the payment does not go through. It doesn't look like an authorization failed e-mail exists and it doesn't say it on the confirmation screen. Ideally, we'd like them to get a different message if the authorization fails.

Does anyone know how to change this or a way around it?

Thanks.

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mazhar
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Re: Email for Authorization Failed?

Post by mazhar » Mon Aug 17, 2009 7:06 am

Although the confirmation Email contains a hyperlink to customer's account page to view the order status. Any how you can put following NVelocity code to display the order status in confirmation Email

Code: Select all

$order.OrderStatus.DisplayName
Or may be you can put some informative message depending upon payment or order status to let you customer know that his/her payment is not authorized.

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