credit card invalid customer email

[ZLA]

My client sent me this:

The payment for this order never went through. It came up in our admin as a ‘problem’ status. However, the customer received this and panicked that she had actually placed an order with us.

When she checked out, it said her card was invalid, so she went and ordered elsewhere.

Can we block the site from sending a confirmation when the payment did not go through? I don’t want people to think their order was completed and I really don’t want to contact each customer. I am open to suggestions.

Is this configurable or would it require customization? Thanks in advance.

[AbleMods]

Sure just edit the email template for Authorization Failed and uncheck the trigger for Authorization Failed.

But the real problem wasn't the trigger, it was the wording of the authorization failed email. The default email template is way too strong of language for the average shopper.

I've saved many an order with visitors who typed the wrong expire date or CVV code. Those orders add up and the customer (almost) always appreciates a friendly response.

[ZLA]

Did that template come with 7.0.3? We're currently on 7.0.2. I know the email trigger is present in 7.0.2 but it doesn't look like we had a separate email template for it. Our Customer Order Notification template is triggered by the Order Placed trigger. I believe we are just using the default trigger notifications for all of our emails save the vendor ones.

Our gateway is configured to do authorize and capture so our orders come in as paid. Our receipt page is set to HandleFailedPayments="true". But we don't have any emails triggered by any of the following:

• Payment Authorization Failed
• Payment Capture Failed
• Order Paid
• Payment Authorized
• Payment Captured

1. Are there additional email templates we are missing for 7.0.2?
2. What email triggers / templates are recommended for us to correctly handle failed payments (and any other recommended events)?

As always, thank you.