Our gateway does authorize and capture so orders come in as Shipment Pending (which was renamed to Received). We then change the order to a manual status of Order Processing which sends out custom vendor email notfication.
Sometimes we have to make a change to an order item (such as to correct an item's options like personalization spelling). When we do that, it seems that the order's status reverts back to Shipment Pending (Received). Is this the expected behavior? If so, is it possible to not have it change the order status or are there good reasons why this should be?
Thank you in advance.