Credit Card Failed

[DBounlom]

What happens when an authorization for a credit card fails? Does the customer still proceed to the receipt page as if an order was completed? I think the only difference is instead of a "pending" caption it says "problem." Is this right? I am using AC 7.0.3 build 12458 with authorize.net.

When a credit card authorization fails, should the customer be asked to retry the authorization? Instead the automated e-mail template for placing an order is triggered, and the customer has no idea that there is a problem with the order.

Any help or suggestions?

[jmestep]

There is a setting you can put in the reference to the ReceiptPage conlib to show the customer a page where they can try the payment again. I believe it is HandledFailedPayments="true". The working would be in the conlib help section in the admin.

[mazhar]

AbleCommerce creates order in both cases where payments are successful or failed. After creation of order customer is taken to receipt page where he can seen his order status. In order to present customer with information letting him know that his credit card payment was not successful you need to turn on the HandleFailedPayments property on reciept page. In order to do this just go receipt page and edit it from bottom. Then in content scriptlet do something like

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[[ConLib:RecieptPage HandleFailedPayments="true"]]

[DBounlom]

Thank you. You two are awesome.

[DBounlom]

Oops. Sorry for the multiple replies, but so I just go to edit content scriptlet 'Receipt Page', and in the content box I change

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[[ConLib:ReceiptPage]]

to

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[[ConLib:RecieptPage HandleFailedPayments="true"]]

Is that right?