FedEx - error obtaining rate quote

For general questions and discussions specific to the AbleCommerce 7.0 Asp.Net product.
Post Reply
dc8johnson
Lieutenant Commander (LCDR)
Lieutenant Commander (LCDR)
Posts: 87
Joined: Fri Nov 20, 2009 8:46 am

FedEx - error obtaining rate quote

Post by dc8johnson » Thu Jan 07, 2010 4:28 pm

We've got a site that is getting the following warning in the log files. The message occurs for each of the defined FedEx shipping methods.
Error obtaining rate quote for shipping method 'FedEx International Economy'.
Collection was modified; enumeration operation may not execute.
When we turn on debugging, we get the following send / receive pair in the FedEx log file: (we've ### out the account number)

Code: Select all

Send: <?xml version="1.0" encoding="UTF-8"?><FDXRateAvailableServicesRequest xmlns:api="http://www.fedex.com/fsmapi" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="FDXRateAvailableServicesRequest.xsd"><RequestHeader><AccountNumber>#########</AccountNumber><MeterNumber>none</MeterNumber></RequestHeader><ShipDate>2010-01-07</ShipDate><DropoffType>BUSINESSSERVICECENTER</DropoffType><Packaging>YOURPACKAGING</Packaging><WeightUnits>LBS</WeightUnits><Weight>226.0</Weight><OriginAddress><StateOrProvinceCode>MN</StateOrProvinceCode><PostalCode>55121</PostalCode><CountryCode>US</CountryCode></OriginAddress><DestinationAddress><StateOrProvinceCode>FL</StateOrProvinceCode><PostalCode>32501</PostalCode><CountryCode>US</CountryCode></DestinationAddress><Payment><PayorType>SENDER</PayorType></Payment><Dimensions><Length>49</Length><Width>23</Width><Height>16</Height><Units>IN</Units></Dimensions><SpecialServices><ResidentialDelivery>1</ResidentialDelivery></SpecialServices><PackageCount>1</PackageCount></FDXRateAvailableServicesRequest>

Code: Select all

Receive: <?xml version="1.0" encoding="UTF-8"?><FDXRateAvailableServicesReply xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><ReplyHeader></ReplyHeader><SoftError><Type>01</Type><Code>65340</Code><Message>Unknown Error.</Message></SoftError><Entry><Service>FEDEX2DAYFREIGHT</Service><Packaging>YOURPACKAGING</Packaging><DeliveryDate>2010-01-11</DeliveryDate><DeliveryDay>MON</DeliveryDay><DestinationStationID>BFM</DestinationStationID><EstimatedCharges><DimWeightUsed>false</DimWeightUsed><RateScale>06706</RateScale><RateZone>6</RateZone><CurrencyCode>USD</CurrencyCode><BilledWeight>226.0</BilledWeight><DimWeight>93.0</DimWeight><DiscountedCharges><BaseCharge>632.80</BaseCharge><TotalDiscount>0.00</TotalDiscount><TotalSurcharge>151.30</TotalSurcharge><NetCharge>784.10</NetCharge><TotalRebate>0.00</TotalRebate></DiscountedCharges></EstimatedCharges><SignatureOption>NONE</SignatureOption></Entry><Entry><Service>FEDEX1DAYFREIGHT</Service><Packaging>YOURPACKAGING</Packaging><DeliveryDate>2010-01-08</DeliveryDate><DeliveryDay>FRI</DeliveryDay><DestinationStationID>BFM</DestinationStationID><EstimatedCharges><DimWeightUsed>false</DimWeightUsed><RateScale>02178</RateScale><RateZone>6</RateZone><CurrencyCode>USD</CurrencyCode><BilledWeight>226.0</BilledWeight><DimWeight>93.0</DimWeight><DiscountedCharges><BaseCharge>951.46</BaseCharge><TotalDiscount>0.00</TotalDiscount><TotalSurcharge>173.60</TotalSurcharge><NetCharge>1125.06</NetCharge><TotalRebate>0.00</TotalRebate></DiscountedCharges></EstimatedCharges><SignatureOption>NONE</SignatureOption></Entry><Entry><Service>FEDEX3DAYFREIGHT</Service><Packaging>YOURPACKAGING</Packaging><DeliveryDate>2010-01-12</DeliveryDate><DeliveryDay>TUE</DeliveryDay><DestinationStationID>BFM</DestinationStationID><EstimatedCharges><DimWeightUsed>false</DimWeightUsed><RateScale>07188</RateScale><RateZone>6</RateZone><CurrencyCode>USD</CurrencyCode><BilledWeight>226.0</BilledWeight><DimWeight>93.0</DimWeight><DiscountedCharges><BaseCharge>565.00</BaseCharge><TotalDiscount>0.00</TotalDiscount><TotalSurcharge>146.55</TotalSurcharge><NetCharge>711.55</NetCharge><TotalRebate>0.00</TotalRebate></DiscountedCharges></EstimatedCharges><SignatureOption>NONE</SignatureOption></Entry></FDXRateAvailableServicesReply>
The thing we noted is the <SoftError> in the return message.

We've got a call into FedEx to see what they can tell us about the <SoftError>. Anyone had this problem?

Thanks,
David Johnson

Post Reply