It looks like a problem has developed with UPS rate calculation recently.
Cart is set to Suggested Retail rates in the carrier setting.
Customer is being quoted $81.90 for 9 boxes, 11 pounds each to residential.
If I create a shipment on UPS, based on our negotiated rate (Daily Pickup), we are getting quoted $119.70
UPS is stating this is a problem with AC
Incorrect UPS Rates Being Given
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bigbangtech
- Commander (CMDR)
- Posts: 182
- Joined: Mon Oct 10, 2005 6:27 pm
Re: Incorrect UPS Rates Being Given
Shipping estimator calculates charges assuming the address as business and checkout page calculates according to the given address type.
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bigbangtech
- Commander (CMDR)
- Posts: 182
- Joined: Mon Oct 10, 2005 6:27 pm
Re: Incorrect UPS Rates Being Given
Sorry, I wasn't clear in the first post, on the checkout page customer has selected residential, and they are getting a lower rate than they should be.
Uzair wrote:Shipping estimator calculates charges assuming the address as business and checkout page calculates according to the given address type.