Order Status Not Updating

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hawkeye
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Order Status Not Updating

Post by hawkeye » Wed Jul 14, 2010 1:56 pm

Hello,

When a customer fails authentication on 7.03 but then tries again and is successful, the order status remains "Problem". Has anyone run into this problem? Is this a bug? It would seem the order status isn't catching the successful transaction.

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mazhar
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Re: Order Status Not Updating

Post by mazhar » Thu Jul 15, 2010 5:45 am

Well can you confirm that once a customer fails for first time and successful in second attempt. In this case if receipt page is showing old status then what is the status if you see the order from merchant side? If merchant side is showing correct status then I believe its something to do with caching.

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