USPS First Class Rate Disappear

[speedythinker]

Help!!!!
In a sudden, the USPS First Class mail disappear from my site. I don't know what is going on here. First of all, it worked fine after upgrade to v7.04 (after I re-created all USPS shipping method). Then, this morning I found that it's no longer have that option available. I don't know when it happened but I know that my sales dropped a lot in last couple days. I guess people were just went away when only USPS Priorit or UPS is the only option.

Help~~~~~

[jmestep]

Try turning on debug for the gateway and see if the methods listed in the USPS.log in the App_Data/Logs file shows that the method name matches USPS name. Maybe something has changed again.
Or go to USPS.com and try an address and weight where no first class shipping methods are showing up.

[speedythinker]

It's so strange, there are a few items can show "First Class" but not all. I checked the weight on those items and all come less than half pound even though combined shipment.

[speedythinker]

I made two tries, 1st one show Priority Mail only and the second one showed 1st Class. I don't know XML language:

Send: API=RateV3&XML=<?xml version="1.0"?><RateV3Request USERID="384ANNEX2446"><Package ID="0"><Service>ALL</Service><ZipOrigination>95757</ZipOrigination><ZipDestination>95757</ZipDestination><Pounds>0</Pounds><Ounces>4.8</Ounces><Container>FLAT RATE ENVELOPE</Container><Size>REGULAR</Size><Machinable>true</Machinable></Package></RateV3Request>

Receive: <?xml version="1.0"?>
<RateV3Response><Package ID="0"><ZipOrigination>95757</ZipOrigination><ZipDestination>95757</ZipDestination><Pounds>0</Pounds><Ounces>4.8</Ounces><Size>REGULAR</Size><Machinable>TRUE</Machinable><Zone>1</Zone><Postage CLASSID="3"><MailService>Express Mail</MailService><Rate>13.65</Rate></Postage><Postage CLASSID="13"><MailService>Express Mail Flat Rate Envelope</MailService><Rate>18.30</Rate></Postage><Postage CLASSID="1"><MailService>Priority Mail</MailService><Rate>4.90</Rate></Postage><Postage CLASSID="16"><MailService>Priority Mail Flat Rate Envelope</MailService><Rate>4.90</Rate></Postage><Postage CLASSID="28"><MailService>Priority Mail Small Flat Rate Box</MailService><Rate>4.95</Rate></Postage><Postage CLASSID="17"><MailService>Priority Mail Medium Flat Rate Box</MailService><Rate>10.70</Rate></Postage><Postage CLASSID="22"><MailService>Priority Mail Large Flat Rate Box</MailService><Rate>14.50</Rate></Postage><Postage CLASSID="0"><MailService>First-Class Mail Flat</MailService><Rate>1.56</Rate></Postage><Postage CLASSID="0"><MailService>First-Class Mail Parcel</MailService><Rate>1.90</Rate></Postage><Postage CLASSID="4"><MailService>Parcel Post</MailService><Rate>4.90</Rate></Postage><Postage CLASSID="5"><MailService>Bound Printed Matter</MailService><Rate>2.33</Rate></Postage><Postage CLASSID="6"><MailService>Media Mail</MailService><Rate>2.38</Rate></Postage><Postage CLASSID="7"><MailService>Library Mail</MailService><Rate>2.26</Rate></Postage></Package></RateV3Response>






Send: API=RateV3&XML=<?xml version="1.0"?><RateV3Request USERID="384ANNEX2446"><Package ID="0"><Service>ALL</Service><ZipOrigination>95757</ZipOrigination><ZipDestination>95757</ZipDestination><Pounds>0</Pounds><Ounces>3.2</Ounces><Container>FLAT RATE ENVELOPE</Container><Size>REGULAR</Size><Machinable>true</Machinable></Package></RateV3Request>

Receive: <?xml version="1.0"?>
<RateV3Response><Package ID="0"><ZipOrigination>95757</ZipOrigination><ZipDestination>95757</ZipDestination><Pounds>0</Pounds><Ounces>3.2</Ounces><Size>REGULAR</Size><Machinable>TRUE</Machinable><Zone>1</Zone><Postage CLASSID="3"><MailService>Express Mail</MailService><Rate>13.65</Rate></Postage><Postage CLASSID="13"><MailService>Express Mail Flat Rate Envelope</MailService><Rate>18.30</Rate></Postage><Postage CLASSID="1"><MailService>Priority Mail</MailService><Rate>4.90</Rate></Postage><Postage CLASSID="16"><MailService>Priority Mail Flat Rate Envelope</MailService><Rate>4.90</Rate></Postage><Postage CLASSID="28"><MailService>Priority Mail Small Flat Rate Box</MailService><Rate>4.95</Rate></Postage><Postage CLASSID="17"><MailService>Priority Mail Medium Flat Rate Box</MailService><Rate>10.70</Rate></Postage><Postage CLASSID="22"><MailService>Priority Mail Large Flat Rate Box</MailService><Rate>14.50</Rate></Postage><Postage CLASSID="0"><MailService>First-Class Mail</MailService><Rate>0.95</Rate></Postage><Postage CLASSID="0"><MailService>First-Class Mail Flat</MailService><Rate>1.39</Rate></Postage><Postage CLASSID="0"><MailService>First-Class Mail Parcel</MailService><Rate>1.73</Rate></Postage><Postage CLASSID="4"><MailService>Parcel Post</MailService><Rate>4.90</Rate></Postage><Postage CLASSID="5"><MailService>Bound Printed Matter</MailService><Rate>2.33</Rate></Postage><Postage CLASSID="6"><MailService>Media Mail</MailService><Rate>2.38</Rate></Postage><Postage CLASSID="7"><MailService>Library Mail</MailService><Rate>2.26</Rate></Postage></Package></RateV3Response>

[speedythinker]

I did some test and found out that anything over "0.2 pounds" will be considered as Priority Mail
Is it a bug from AB or from USPS ?

[jmestep]

I don't think it is a bug, but I'm not sure. I know with the last USPS change in rates, they made changes in weights for each kind of rate. Try using that weight on the UPSP.com site and see if it returns anything. When I tried it for a client a few months ago, USPS had changed so some of his weights were no longer valid for the shipmethod.

[speedythinker]

Hello Judy:

I got it fixed! The issue was that I have to change the "First Class Mail" to "First Class Parcel".

I did try your suggestion but all couldn't get the problem fixed untill I switched it to the "Firt Class Pacel". Now it works again (happy). But it's so strange that the First Class Mail stopped working in a sudden as I found many shipment back to 1/30/10 was all handled by First Class Mail and it worked fine that time

Now I can take deep breath as it's really affecting the sales! WIthout a customer complain about it, I wouldn't know it.

Thanks Judy!

Speedy

[speedythinker]

By the Judy, do you how can I set a few item to a specified carrier instead of selectable by a customer? Some item must shipped by UPS but my postage calculator allow customer to select UPS or USPS. Also, for some item ship from oversea (heavy and oversize), there is no way that the postage calculator can give correct estimate. It's neither UPS or USPS but International DHL. Is it a way that I could hard code shipping fee for those particular item. Please let me if you do

Thanks!

[mazhar]

One possibility could be two create a new ware house and mark desired shipping method available for that newly created warehouse. Finally edit the item you want to ship with that shipping method and assign it the newly created warehouse. This will always ship that item with shipping method associated with that warehouse.

[jmestep]

But it's so strange that the First Class Mail stopped working in a sudden as I found many shipment back to 1/30/10 was all handled by First Class Mail and it worked fine that time

That's what we ran into, but I couldn't remember which specific methods. I remember looking at old orders where that method was available. USPS changed their parameters.

[speedythinker]

Thanks Mazhar, I'll give a try!

[CedrickHamiss]

Changing it to first class parcel worked for me. I was having the same problem.