Order.GetBalance vs Order.GetCustomerBalance

[rpb3]

any one know the difference?

More importantly, when I have an order with an Auth Failed payment why everything appears to be correct except the GetCustomerBalance.

On the reciept page I have Order Total $11.00, Balance $11.00, Payments $0.00, Unprocessed Payments $11.00 and status is Payment Pending.

But GetCustomerBalance returns 0 thus the customer is not seeing the balance due panel?

I am running 7.0.3

[rpb3]

Does anyone have an update on this?

I am now implementing a 7.0.7 store and have the same problem. If a customer submits an order and the authorization fails, the customer does not receive any notification that the order has a balance due. Everything looks just fine to them unless they really read the confirmation page closely.

Even if the do see that the payment is pending, there is no link on the "ReceiptPage" to correct the issue.

I have had to modify the "ReceiptPage" control code for every site that I have implemented to correct this. I can't be the only one having this problem.

[jmestep]

If you set HandleFailedPayments="true" in the ReceiptPage conlib reference, the customer will go to a page saying the payment failed and it gives them an ability to try another payment type. (See ConLib reference in the admin)
You can also have two order confirmations- one for authorization failed trigger and one for authorization passed.

[rpb3]

Thanks Judy, I don't know how I missed the HandleFailedPayments parameter. And I wonder why that wouldn't be the default and to not handle them be the exception?

I've played with the triggers but my clients are always very confused when you can place an order, have the payment fail authorization and then proceed to a confirmation page with no indication that anything is wrong.

Oh well, looks like the failed payment parameter should do the trick.

Thanks again,
Rick