Not All Shipping Methods Showing in Checkout

[euroluxantiques]

I have FedEx setup, and all the dimensions, weights, warehouses, etc. are set up correctly. We offer free shipping on anything in the Lower 48, but testing an order for Alaska brought to my attention that FedEx is not showing all the available methods. If I do a debug mode on FedEx and look at the log, I can see that FedEx returned, GroundHomeDelivery, FedEx2Day, and PriorityOvernight via XML. However, the select shipping method dropdown only shows FedEx2Day. It seems that the code is not binding all choices to show the customer. I read the forums and someone suggested they had a similar problem running in test mode, but I am definitely not in test mode. Anyone have any ideas? Thanks!

[Katie]

Hi,

Is the address in Alaska business or residential? The GroundHomeDelivery option will not appear for addresses that are not designated as residential. The Priority Overnight service would probably only be availabe to one of the few cities in Alaska. If you created a zone for lower 48 states, and another for Alaska/Hawaii, then make sure that the Fedex services are applied to both zones.

If this doesn't help, then perhaps you can you let us know the address? I'd be interested in reproducing the issue.

Thanks
Katie

[euroluxantiques]

Ok, one of the problems was I made up an address with a Juneau, AK zip code. I put in a real address this time, and now it is returning additional shipping possibilities via FedEx. However, the rates returned via the API vary quite a bit from a detailed shipping quote from FedEx.com.

For example, a 10x10x8 box weighting 2 lbs with $19 declared value returns from FedEx.com:

FedExStandardOvernight 81.59
FedEx 2Day 58.31
Home Delivery 32.65

Using Able's API, I get:

FedExStandardOvernight 95.05
FedEx 2Day 66.36
Home Delivery 25.89

I would think that using my account/meter number, as set up in the API would return better rates than the list prices on FedEx.com. I see that MY Home Delivery rate is better than FedEx.com, but the other are not. Per my FedEx rep, we do have pretty decent discounts on priority shipping. At least I found the problem was the made up testing address as far as returning all applicable services, but I don't understand the discrepancies in the actual charges. I look at FedEx.com without logging in as the worst-case scenario.

What rate schedule is the API pulling?

Thanks!

[euroluxantiques]

By putting my FedEx account number into FedEx.com, I can get their website to return the correct Home Delivery cost of $25.89. So that explains that service. But, per FedEx.com, I still see FedEx2Day at 49.11 and FedExPriorityOvernight for 85.62, with my account entered. Per Able, those 2 services come back to FedEx2Day @ 66.36 and FedExPriority @ 102.87. It seems the API pulls come of my rates and not others. Is there some sort of settings I'm missing?

[AbleMods]

I recall someone mentioning in a different post about a similar issue. I believe their solution was to contact their FedEx Account Manager and request some sort of change to their account where the API user account could pull the lower rates. I think FedEx has to 'associate' your 'fedex account' with your API login name in a way such that the lower rates get calculated.


Sorry I can't be more specific, shipping gateways haven't been my specialty