Sales Summary Report question...

[crazyjoe]

I run my sales summary report on a daily basis to check my site vs. the same date last year. My report from the prior year always has more orders then customers. Sometimes this makes sense as a customer could have ordered twice in the same day. But when I go to view my orders from that day in the order manager screen, I should be able to see that there are two or more orders for a single customer. I am not seeing that. In fact, my report from today said in the sales summary that there were 8 more orders then there were customers on this date last year. When I check my orders in my order manager and change dates to that same date, I see NO customers with multiple orders that day. How is this possible? Is the Customers metric referring to "New Customers"? I don't think it is. Please let me know if anyone has any ideas why this would be. I'm using Able 7.0.7

Thanks!

[Logan Rhodehamel]

Have you ever accepted orders from anonymous users? Or have you ever deleted a user account for any reason?

[crazyjoe]

Hi Logan,

Yes, we have always allowed anonymous users. Nope, I have never deleted any user accounts.

[Logan Rhodehamel]

OK... so the anonymous user records probably account for the mismatch in your reports. Anonymous customers are not maintained permanently. A temporary account is created as a container to complete the checkout, but it is still considered to be an anonymous user by our system and gets scrubbed out after a certain time period.

[crazyjoe]

I see! Thanks Logan.