Email Undeliverables

[mmackrell]

Hi All,

We are having an issue with email's being sent from AC and not being delivered. I have verified that the email address setup on the admin side is valid, however we are having a number of people contacting us saying they did not receive order notification.

Is anyone else seeing this? Is there a way that I can see what has been sent from the store? If an email gets kicked back as undeliverable, is there a place where I can see these? I have access to the Outlook mail box associated with this account and there are no undeliverable bounce backs are being received there.

Thanks in advance for your help.
Margie

[jmestep]

Ask the recipients to see if their spam filter is putting them in junk mail- some filters are pretty aggressive. You could put your email address into the BCC field and see if you receive them. If you have a cooperative hoster, they could check the email server on their end.
You/they could also see if you have SPF for the domain and if not, set that.
http://en.wikipedia.org/wiki/Sender_Policy_Framework

[mmackrell]

Thanks for the reply, I will check into this